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Stickied Incidents

4th September 2025

Box Box Issue

Box is experiencing an issue that may cause users to experience errors or long load times using Box services. They are currently investigating the issue.

A fix has been implemented, and Box will continue to monitor results.

Past Incidents

13th September 2025

Banner Banner Maintenance - Saturday September 13th, 5 am - 5 pm

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, September 13, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help. The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • BeaverHub • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

4th September 2025

Box Box Issue

Box is experiencing an issue that may cause users to experience errors or long load times using Box services. They are currently investigating the issue.

A fix has been implemented, and Box will continue to monitor results.

14th August 2025

OSU Websites Some website redirects not working

We are aware of multiple websites having issues, including academicaffairs.oregonstate.edu, studentaffairs.oregonstate.edu, admissions.oregonstate.edu, beav.es/help, and mytime.oregonstate.edu. This issue is currently being investigated.

This issue is now resolved and affected websites are now operating normally.

29th July 2025

Telephone and Voicemail Phone System Outage

Due to issues with our upstream telecom provider, we are currently experiencing issues with calls coming into campus from outside of campus. This issue is currently causing issues on the Corvallis and Newport campuses, and could also be causing issues with cell phone providers (Verizon, AT&T).

The Corvallis Campus still can not receive incoming phone calls. Estimated repair time is around 3:00 am. Continue to call the City of Corvallis non emergency number at 541-766-6911, or 911 if you have an emergency.

There is a phone service outage in Benton county that started earlier today and is ongoing. The provider Lumen has reported they are in the process of repairing a fiber cut outside of Corvallis. There is no estimated time of repair yet.

What is affected:

  • Current widespread phone outages is impacting 9-1-1 services. If you cannot get through, call 541-766-6911 to reach emergency dispatch.
  • Inbound calls to Corvallis campus are not coming through
  • Some cell phone traffic is not going through, reported from all major carriers.
  • Outbound calls from the OSU Corvallis campus are going through (rerouted through OSU gear in Portland.)
  • Some soft phone users are not able to log in. Soft phone users are not able to receive inbound calls.

22nd July 2025

Business Intelligence Some users are experiencing slow load times accessing dashboards in the Data Platform

We are investigating an issue affecting the performance of dashboards hosted within the Microsoft Data Platform.

The issue with Data Platform performance has been resolved.

We have restarted the Microsoft Data Platform environment and are continuing to monitor its performance.

18th July 2025

Office 365 Some users do not have correct Microsoft 365 licensing

We are aware of an issue where some users do not have correct Microsoft 365 licensing. The issue has been identified and a fix is in progress.

23rd June 2025

Authentication Systems ONID new account activation issues

Some new users are experiencing issues activating their ONID account. We are working to resolve this issue. New users who are unable to activate ONID should wait 1 day and try again. If ONID activation still does not work, please contact the Service Desk at 541-737-8787 to report the issue.

This outage has been resolved. As of 5PM, all pending new accounts have been created. Anyone impacted by this issue with new accounts can now successfully activate their accounts at this time.

12th June 2025

Box Issues with Multiple Box Services

Box is investigating an issue with some Box services. Users may see errors or slowness when attempting to utilize Box. We will provide additional information as it becomes available.

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality.

We are seeing a recovery of Box services, but Box has not posted an all-clear yet. We will continue to monitor for updates and post an all-clear once it's been shared from Box.

The Box cloud service provider has mostly recovered and they are working to continually bring services back. We will continue to monitor and post updates as Box works towards a full recovery of the services impacted.

We are seeing partial recovery of Box services at this time. Some file types may still be unavailable in Box online.

Due to the ongoing Google cloud issues, Box services like Notes, Uploads and Downloads are seeing significant impact. We will continue to monitor for updates and share them as they become available.

28th May 2025

Business Intelligence Reporting operational issue 2025-05-28 - Jaspersoft and GRS impacted

At 7:42 AM PDT on Wednesday, May 28, 2025, we became aware of an issue affecting Finance Operating Ledger data.

These systems have Operating Ledger data that has not been refreshed today and so do not include activity from yesterday:

  • Grant Reporting System (GRS)
  • Jaspersoft

Our UIT Data Team is actively working to resolve this issue and we expect resolution by 10:30 AM. We will post updates here as recovery progresses.

Between 8:00 AM PST and 9:26 AM PDT on Wednesday, May 28, 2025, we experienced an operational issue with operating ledger data in Jaspersoft and GRS. The issue has been resolved and all UIT Data Team services are operating normally.

21st May 2025

Box Box Service Unavailable

Box is currently experiencing a major outage affecting multiple services, which is impacting our OSU community's access to Box. We are monitoring the situation and will provide updates as they become available. Please see the Box status page for additional information: https://status.box.com/

This has been resolved.

Box Services for OSU appear to have recovered. Box has identified the underlying cause of this issue and is working to take remediating steps. We will return this service to operational once Box has indicated the issue is fully resolved.