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Stickied Incidents

20th October 2025

Canvas Canvas Outage

Canvas is currently offline and unvailable due to network connectivity issues with Amazon Web Services. Amazon is continuing to investigate the issue.

Canvas, and other systems impacted by the AWS outage, now appear to be functioning normally.

Amazon Web Services has remediated the issue which resulted in the Canvas outage. Canvas now appears to be functional for most users, however we will continue to monitor the Canvas status page for an all clear.

Amazon Web Services has identified the root cause of their connectivity issues and is working to mitigate them. Canvas remains offline, and some users are experiencing issues with Qualtrics, Asana, Automic Workload Automation (AWA), Smartsheet, and Canvas-related data reports and dashboards.

An issue with Amazon Web Services is impacting multiple OSU services, including: Canvas, Qualtrics, CORE, AWA, Asana, and the FYRR dashboard.

10th October 2025

Network/Wireless Multiple services unavailable

We are aware of multiple services that are not accessible at this time. The issues are primarily when connecting from the OSU network. Users connecting from VPN in full tunnel mode are also seeing issues. We are working with our upstream providers at this time.

The issue affecting multiple campus services has been resolved. All systems should now be operating normally. If you continue to experience issues with any campus services, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The following services are known to be impacted: Banner, CORE, MySupport.oregonstate.edu, Oracle, BeaverHub, SalesForce, and credit card processing (including campus payments, Athletics ticket sales, and Hatfield Visitor Center ticket sales).

4th September 2025

Box Box Issue

Box is experiencing an issue that may cause users to experience errors or long load times using Box services. They are currently investigating the issue.

A fix has been implemented, and Box will continue to monitor results.
Maintenance
Beav.es URL Shortener Migrating to Drupal 10

The UIT Digital Experience team will be migrating the beav.es URL shortener service to Drupal 10 on Saturday, October 25 from 9:00pm to 11:00pm. During the migration, beav.es will be unavailable to create or edit short links, and existing short links may stop working briefly. Once the migration is complete, links will continue to work.

Past Incidents

20th October 2025

Canvas Canvas Outage

Canvas is currently offline and unvailable due to network connectivity issues with Amazon Web Services. Amazon is continuing to investigate the issue.

Canvas, and other systems impacted by the AWS outage, now appear to be functioning normally.

Amazon Web Services has remediated the issue which resulted in the Canvas outage. Canvas now appears to be functional for most users, however we will continue to monitor the Canvas status page for an all clear.

Amazon Web Services has identified the root cause of their connectivity issues and is working to mitigate them. Canvas remains offline, and some users are experiencing issues with Qualtrics, Asana, Automic Workload Automation (AWA), Smartsheet, and Canvas-related data reports and dashboards.

An issue with Amazon Web Services is impacting multiple OSU services, including: Canvas, Qualtrics, CORE, AWA, Asana, and the FYRR dashboard.

10th October 2025

Network/Wireless Multiple services unavailable

We are aware of multiple services that are not accessible at this time. The issues are primarily when connecting from the OSU network. Users connecting from VPN in full tunnel mode are also seeing issues. We are working with our upstream providers at this time.

The issue affecting multiple campus services has been resolved. All systems should now be operating normally. If you continue to experience issues with any campus services, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The following services are known to be impacted: Banner, CORE, MySupport.oregonstate.edu, Oracle, BeaverHub, SalesForce, and credit card processing (including campus payments, Athletics ticket sales, and Hatfield Visitor Center ticket sales).
CORE Reporting Reporting operational issue 2025-10-10

At 12:54 PM PDT on Friday, October 10, 2025 we became aware of an issue affecting some CORE reports.

Also, the OnBase (Nolij) document viewer that is available in CORE is unavailable. After clicking on the red "N" logo to view a document, documents may not return as expected and an error page is displayed.

Our UIT Data Team is responding to this incident and will post updates here as recovery progresses.

Between 12:42 PM and 2:15 PM PDT, we experienced issues for some CORE reports and for OnBase documents.

We can confirm the full recovery of CORE and OnBase services. All UIT Data Team services are operating normally.

7th October 2025

Administrative Systems/Databases AWA Outage

We are aware of an outage of AWA (Automic Workflow Automation). While this is not an application that most people interact with directly, an outage may have downstream impacts on other systems. We will provide updates here.

The AWA service has been restored. A few jobs are still being restarted, but overall service has recovered.

This issue is still under investigation. Some jobs are running but not completing yet. We will continue to provide updates here.

13th September 2025

Banner Banner Maintenance - Saturday September 13th, 5 am - 5 pm

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, September 13, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help. The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • BeaverHub • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

4th September 2025

Box Box Issue

Box is experiencing an issue that may cause users to experience errors or long load times using Box services. They are currently investigating the issue.

A fix has been implemented, and Box will continue to monitor results.

14th August 2025

OSU Websites Some website redirects not working

We are aware of multiple websites having issues, including academicaffairs.oregonstate.edu, studentaffairs.oregonstate.edu, admissions.oregonstate.edu, beav.es/help, and mytime.oregonstate.edu. This issue is currently being investigated.

This issue is now resolved and affected websites are now operating normally.

29th July 2025

Telephone and Voicemail Phone System Outage

Due to issues with our upstream telecom provider, we are currently experiencing issues with calls coming into campus from outside of campus. This issue is currently causing issues on the Corvallis and Newport campuses, and could also be causing issues with cell phone providers (Verizon, AT&T).

The Corvallis Campus still can not receive incoming phone calls. Estimated repair time is around 3:00 am. Continue to call the City of Corvallis non emergency number at 541-766-6911, or 911 if you have an emergency.

There is a phone service outage in Benton county that started earlier today and is ongoing. The provider Lumen has reported they are in the process of repairing a fiber cut outside of Corvallis. There is no estimated time of repair yet.

What is affected:

  • Current widespread phone outages is impacting 9-1-1 services. If you cannot get through, call 541-766-6911 to reach emergency dispatch.
  • Inbound calls to Corvallis campus are not coming through
  • Some cell phone traffic is not going through, reported from all major carriers.
  • Outbound calls from the OSU Corvallis campus are going through (rerouted through OSU gear in Portland.)
  • Some soft phone users are not able to log in. Soft phone users are not able to receive inbound calls.

22nd July 2025

Business Intelligence Some users are experiencing slow load times accessing dashboards in the Data Platform

We are investigating an issue affecting the performance of dashboards hosted within the Microsoft Data Platform.

The issue with Data Platform performance has been resolved.

We have restarted the Microsoft Data Platform environment and are continuing to monitor its performance.

18th July 2025

Office 365 Some users do not have correct Microsoft 365 licensing

We are aware of an issue where some users do not have correct Microsoft 365 licensing. The issue has been identified and a fix is in progress.