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Past Incidents

23rd June 2025

Authentication Systems ONID new account activation issues

Some new users are experiencing issues activating their ONID account. We are working to resolve this issue. New users who are unable to activate ONID should wait 1 day and try again. If ONID activation still does not work, please contact the Service Desk at 541-737-8787 to report the issue.

This outage has been resolved. As of 5PM, all pending new accounts have been created. Anyone impacted by this issue with new accounts can now successfully activate their accounts at this time.

12th June 2025

Box Issues with Multiple Box Services

Box is investigating an issue with some Box services. Users may see errors or slowness when attempting to utilize Box. We will provide additional information as it becomes available.

After further monitoring, this incident is now considered resolved. Box services have been restored to full functionality.

We are seeing a recovery of Box services, but Box has not posted an all-clear yet. We will continue to monitor for updates and post an all-clear once it's been shared from Box.

The Box cloud service provider has mostly recovered and they are working to continually bring services back. We will continue to monitor and post updates as Box works towards a full recovery of the services impacted.

We are seeing partial recovery of Box services at this time. Some file types may still be unavailable in Box online.

Due to the ongoing Google cloud issues, Box services like Notes, Uploads and Downloads are seeing significant impact. We will continue to monitor for updates and share them as they become available.

28th May 2025

Business Intelligence Reporting operational issue 2025-05-28 - Jaspersoft and GRS impacted

At 7:42 AM PDT on Wednesday, May 28, 2025, we became aware of an issue affecting Finance Operating Ledger data.

These systems have Operating Ledger data that has not been refreshed today and so do not include activity from yesterday:

  • Grant Reporting System (GRS)
  • Jaspersoft

Our UIT Data Team is actively working to resolve this issue and we expect resolution by 10:30 AM. We will post updates here as recovery progresses.

Between 8:00 AM PST and 9:26 AM PDT on Wednesday, May 28, 2025, we experienced an operational issue with operating ledger data in Jaspersoft and GRS. The issue has been resolved and all UIT Data Team services are operating normally.

21st May 2025

Box Box Service Unavailable

Box is currently experiencing a major outage affecting multiple services, which is impacting our OSU community's access to Box. We are monitoring the situation and will provide updates as they become available. Please see the Box status page for additional information: https://status.box.com/

This has been resolved.

Box Services for OSU appear to have recovered. Box has identified the underlying cause of this issue and is working to take remediating steps. We will return this service to operational once Box has indicated the issue is fully resolved.

3rd May 2025

Banner Banner Maintenance - Saturday, May 3rd from 5 am to 5 pm

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, May 3, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help. The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • BeaverHub • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

25th April 2025

Business Intelligence Reporting operational issue 2025-04-25 - Jaspersoft and GRS impacted

At 7:33 AM PDT on Friday, April 25, 2025, we became aware of an issue affecting Finance Operating Ledger data.

These systems have Operating Ledger data that has not been refreshed today and so do not include activity from yesterday:

  • Grant Reporting System (GRS)
  • Jaspersoft

Our UIT Data Team is actively working to resolve this issue and we expect resolution by 10:30 AM. We will post updates here as recovery progresses.

Between 8:00 AM PST and 10:45 AM PDT on Friday, April 25, 2025, we experienced an operational issue with operating ledger data in Jaspersoft and GRS. The issue has been resolved and all UIT Data Team services are operating normally.

16th April 2025

Zoom Zoom Outage

We are investigating reports of users unable to access OSU Zoom.

Update from Zoom - https://status.zoom.us:

All Zoom services have been restored, if you are still having connection issues please flush your DNS cache and reconnect.

For Windows open a command prompt and type "ipconfig /flushdns" For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder" Apr 16, 2025 - 14:35 PDT

Latest update from Zoom - https://status.zoom.us/:

Monitoring - Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.

For Windows open a command prompt and type "ipconfig /flushdns" For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"

Apr 16, 2025 - 13:55 PDT

Identified - We continue to investigate the domain name resolution issues on the zoom.us domain that is affecting multiple services. More updates to follow. Apr 16, 2025 - 13:16 PDT

Update from Zoom: We continue to investigate the domain name resolution issues on the zoom.us domain that is affecting multiple services. More updates to follow. Apr 16, 2025 - 12:51 PDT https://status.zoom.us/

Zoom has updated the status page with the following message:

Issue with multiple Zoom Services

Investigating - We are investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided.

Apr 16, 2025 - 12:17 PDT

31st March 2025

Network/Wireless Intermittent Network Issues in LINC Building

We are experiencing intermittent network issues on wired and wireless in the LINC building today.

As of 9:34am, we believe that all network issues in LINC are resolved. If you are still seeing issues, please contact the Service Desk: beav.es/help

As of 9:17am, we have confirmed that all classroom computers in the LINC building are online now. Other systems may still be seeing issues.

19th March 2025

CORE Reporting CORE operational issue 2025-03-19

At 11:56 AM PST on Wednesday, March 19, 2025 we became aware of an issue affecting CORE, GRS, and other UIT Data Team Services.

Our UIT Data Team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact us at https://beav.es/datahelp.

Between 11:56 AM and 12:36 PM PDT, we experienced an operational issue that affected CORE, GRS, OSUF partner systems, and other UIT Data Team services. The issue has been resolved and all UIT Data Team services are operating normally.

We believe the issue is resolved. We are still actively monitoring our services.