Oregon State University
Information Services »

Status Dashboard

All systems are operational

Past Incidents

2nd August 2022

Network/Wireless Network Services Unavailable at University Plaza

The OSU network is currently unavailable at University Plaza. Teams are investigating the issue - we will post updates here as they become available.

28th July 2022

Intermittent Duo notifications to Android devices

We are aware of an issue with Duo that is causing intermittent Push notifications errors with Android devices. Duo is working to correct this as soon as possible.

In the meantime, or two-factor authentication purposes, Duo recommends closing and re-opening the Duo Mobile App or re-requesting the Push notification to work around the issue.

For more information, view the Duo status page: https://status.duo.com/

Bridge AWS networking issue impacting Bridge availability

We are aware that users may be experiencing issues with Bridge (Training@OSU). Amazon Web Services is currently experiencing what appears to be a large-scale networking issue that has impacted Bridge. Bridge is working with Amazon to diagnose the problem and is also waiting for updates on their resolution timeline. We will continue to update as we have more information.

For more information, view the Bridge status page: http://status.bridgeapp.com/

27th July 2022

Business Intelligence Finance transactions from Tuesday, July 26, 2022 are missing from CORE, GRS, and Jaspersoft.

On Wednesday, July 27, 2022 we became aware that finance transactions from Tuesday, July 26, 2022 are missing from CORE, GRS, and Jaspersoft. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

26th July 2022

Business Intelligence Performance Issues in the Reimbursement, Scholarship and Direct Pay Systems

The Reimbursement, Scholarship and Direct Pay Systems currently have limited functionality due to an issue with the Foundation servers.

  • The Foundation is currently working on resolving the issue.
  • Please contact https://beav.es/datahelp with questions.
  • This status page will be updated as we work toward a resolution.

21st July 2022

Business Intelligence Some Finance and Pay reports may have missing data.

On July 21, we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

19th July 2022

Business Intelligence Some Finance and Pay reports may have missing data.

On July 19, we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

1st July 2022

Business Intelligence Some Finance and Pay reports may have missing data.

On July 1, we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

28th June 2022

Business Intelligence Some Finance and Pay reports may have missing data.

On Tuesday, June 28 we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

22nd June 2022

Hyland OnBase Hyland OnBase API Outage

We are aware that Hyland OnBase is currently experiencing an API outage. This affects AWA jobs that upload documents to OnBase, Banner self-service pages that display documents from OnBase, the Banner Workflow that inserts to OnBase, and any other systems that utilize the onbase-docs API. The vendor is aware of this issue and working to resolve it as quickly as possible. We will post information as it becomes available or if the issue is resolved.

Business Intelligence CORE OnBase/Nolij document viewer service outage

Links to finance documents in OnBase from within CORE/GRS reports currently do not work at this time. UIT is investigating. Please contact https://beav.es/datahelp with questions.

9th June 2022

Bridge Bridge Training Performance Issues

We are aware that the Bridge training management system is experiencing a service degradation. Training content is loading slowly, and sometimes not at all. The vendor is aware of the issue and we will share any updates as they become available.

6th June 2022

Tableau Users Downgraded to Viewer

We are aware that all Tableau users have been downgraded to viewer. We have identified, reported, and are actively working to resolve this issue with the Tableau server environment: analytics.oregonstate.edu. We will provide an update when we have more information or the issue has been resolved.

27th May 2022

Banner Saturday, May 28, from 8am to 1pm — Oracle upgrade; interruption to Banner, other administrative services

University Information and Technology will be installing patches to its Oracle databases on Saturday, May 28, between 8am and 1pm. Banner and many related OSU systems/services will be unavailable or have limited functionality during this time.

Administrative systems such as Banner, Online Services, AWA and Degree Works may be affected and access to these systems will be interrupted during the maintenance window. The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

25th May 2022

CORE Reporting CORE - Partial Outage for Finance and Pay Data

We are currently experiencing an issue with the finance and pay data for the CORE reports. As a result, some finance and pay reports may not run or may return incomplete data. An example of this is PAY1560. We will post updates here as they become available.

Banner Some Banner services down

We have received reports of a "502 Bad Gateway" error in Banner. Impacted services include: Banner HRIS, Banner Student, and Banner Financial Aid. This issue is currently being investigated.

24th May 2022

Administrative Systems/Databases DocuSign Currently Unavailable

We are aware that DocuSign is currently experiencing an outage. This affects a number of processes at Oregon State, including unclassified and classified job changes and reappointments, summer hire processes, student SU approvals, BennyHire processes, late petition of registration, etc. DocuSign is aware of this outage and are working to resolve it. We will post updates here as they become available or you can follow the DocuSign status page for the latest updates: https://status.docusign.com/

16th May 2022

Authentication Systems Duo login with hardware token currently unavailable

Duo login with a hardware token is currently unavailable. Please use other methods such as the Duo mobile app or a security key.

10th May 2022

Business Intelligence CORE OnBase/Nolij document viewer service outage

Links to finance documents in OnBase from within CORE/GRS reports currently do not work at this time. UIT is investigating. Please contact https://beav.es/datahelp with questions.

9th May 2022

OSU Websites OSU Homepage Unavailable

We are aware that some users are unable to access the OSU homepage. We are investigating and working to resolve the issue as quickly as possible. Another update once we have more information to share or the issue is resolved.

7th May 2022

Banner Saturday, May 7, from midnight to 5pm — Banner upgrade; interruption to Banner, other administrative services

On Saturday, May 7, we will be performing our regular quarterly upgrades to Banner, beginning at midnight and ending at 5pm. During this timeframe, there may be a break in connectivity to Banner and other administrative systems. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

5th May 2022

Kaltura Issues accessing My Media in Canvas

We are aware of an issue with Kaltura that is preventing some users from accessing My Media in Canvas. Kaltura is investigating the issue and we will post an update once more information is available. The affected Kaltura services include Mediaspace, KMC, uploads, playback, New Live Sessions, and analytics.

25th April 2022

Issue with Network share drives, slow logins

We are aware some users are unable to access CN-Share and CN-Home file storage. This issue may also be affecting users logging into their workstations and experience long loading times. We are investigating the issue and will post another update once we know more or the issue has been resolved.

18th April 2022

Issues accessing Banner Admin

We are aware that some users are experiencing issues with accessing Banner Admin pages as of around 10:30 am this morning (Monday, April 18). We are currently investigating the issue and will provide updates as needed.