IS Status Dashboard

OSU Website outage - 2/24/2026

IS Status Dashboard — Wed, 25 Feb 2026 00:33:00 +0000

OSU web sites were down briefly around 4:15pm today. The issue has been resolved.

Duo login outage

IS Status Dashboard — Mon, 23 Feb 2026 15:15:00 +0000

The vendor has resolved the issue, see details on https://status.duo.com.

OSU Events Calendar Outage

IS Status Dashboard — Tue, 17 Feb 2026 18:00:00 +0000

We are aware of an issue affecting the OSU Events Calendar (events.oregonstate.edu) starting at approximately 10:00am. We are working with the vendor to resolve the issue as quickly as possible.

Banner maintenance, Saturday February 14 from 5 am to 5 pm

IS Status Dashboard — Sat, 14 Feb 2026 15:08:00 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, February 14, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help. The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • BeaverHub • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

Microsoft 365 Service Degradation

IS Status Dashboard — Thu, 22 Jan 2026 19:52:00 +0000

We are currently monitoring Microsoft’s service status as reported on the official Microsoft Service Health Status page: https://status.cloud.microsoft/.

If you are experiencing issues with Microsoft services such as Microsoft 365, Teams, SharePoint, Outlook, or Azure, please check the Microsoft status page for the most up‑to‑date information. Any outages or disruptions reported by Microsoft may impact OSU IT services. This includes sending and receiving email through Exchange Online.

We will continue to monitor Microsoft’s updates. If you experience issues accessing Microsoft 365 apps or files, please reach out to the Service Desk.

Microsoft 365 Service Interruption

IS Status Dashboard — Wed, 21 Jan 2026 17:00:00 +0000

Microsoft has reported a service interruption affecting several Microsoft 365 tools earlier today, including OneDrive and SharePoint. According to Microsoft’s latest service health updates, the underlying issue has been resolved, but some users may continue to experience intermittent performance problems as services fully stabilize. We will continue to monitor Microsoft’s updates and any user‑reported impacts. If you continue to experience issues accessing Microsoft 365 apps or files, please reach out to the Service Desk.

Beaver Hub issue 1/17/2026 7pm-10pm

IS Status Dashboard — Sun, 18 Jan 2026 18:55:08 +0000

We are aware of an issue with Beaver Hub login on Saturday 1/17/2026 between about 7pm and 10pm Pacific Time. This issue has been resolved by the vendor now.

Box outage

IS Status Dashboard — Thu, 08 Jan 2026 01:44:00 +0000

Box is reporting an outage affecting Login, Public API, Uploads, Downloads and Box Notes. Please see status.box.com for latest updates.

Box outage

IS Status Dashboard — Wed, 17 Dec 2025 01:55:00 +0000

Box is reporting issues with login, API and Box Notes. As of 5:42pm, the vendor reports they are working on a fix. We will continue to monitor this issue and will post an update by 8:30am on 12/17/2025. For the latest updates, see: https://status.box.com/

DegreeWorks currently unavailable during scheduled upgrade 12/8 and 12/9.

IS Status Dashboard — Mon, 08 Dec 2025 20:43:00 +0000

DegreeWorks will be unavailable today (12/8), through as late as close tomorrow (12/9). If it is available earlier we'll post here. Thank you.

Banner Maintenance, Saturday Nov. 29th from 5 AM to 5 PM

IS Status Dashboard — Sat, 29 Nov 2025 16:03:26 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, November 29, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help. The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • BeaverHub • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

Jaspersoft operational issue 2025-11-25

IS Status Dashboard — Tue, 25 Nov 2025 19:47:00 +0000

Current Status

We detected an issue affecting Jaspersoft, causing slow performance or complete unavailability. The issue began at approximately 11:15 a.m.

Scope

Currently, only Jaspersoft is impacted.

User Impact

Users may experience normal performance, slow operation, or inability to access Jaspersoft at all.

What We’re Doing

We are actively investigating the issue, and have involved others in the OSU network operations center.

We will provide another update by 1:00 p.m. or sooner if there are significant changes.

User Action

No action required at this time.

Additional Information

We understand this may disrupt reporting workflows and appreciate your patience. For questions or assistance, please contact https://beav.es/datahelp.

AWA Job Outage

IS Status Dashboard — Mon, 10 Nov 2025 23:05:00 +0000

There is a known issue with AWA that affects job queuing – this means that jobs are not running. This affects roughly 2,000 jobs, including things like transcript printing, student refunds, and disbursements. We will be testing a fix for this issue in dev today, Monday, November 10, 2025, and through this evening. If the fix is successful, then we will take an emergency outage to apply the fix in production. We do not yet have an ETA for resolution. If you have any questions or concerns regarding this issue, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

Microsoft Service Issue Impacting OSU Logins and Microsoft 365

IS Status Dashboard — Wed, 29 Oct 2025 16:15:00 +0000

Microsoft Service Issue Impacting OSU Logins and Microsoft 365

We are aware of a Microsoft service issue currently impacting OSU logins and Microsoft 365 services.

At this time, users may experience intermittent issues signing in with their OSU credentials and accessing Microsoft 365 applications, including Outlook, Teams, and OneDrive (particularly web-based versions).

Our team is actively monitoring Microsoft’s updates and will share additional information as it becomes available. Please see Microsoft's status page for more information: https://status.cloud.microsoft/.

Reporting operational issue 2025-10-28 - Jaspersoft and GRS impacted

IS Status Dashboard — Tue, 28 Oct 2025 15:21:00 +0000

At 7:41 AM PDT on Tuesday, October 28, 2025, we became aware of an issue affecting Finance Operating Ledger data.

These systems have Operating Ledger data that has not been refreshed today and so do not include activity from yesterday:

Grant Reporting System (GRS)
Jaspersoft
AMP Historical Operating Ledger reporting

Our UIT Data Team is actively working to resolve this issue. We will post updates within 3 hours or sooner if anything changes.

Canvas Outage

IS Status Dashboard — Mon, 20 Oct 2025 14:25:00 +0000

Canvas is currently offline and unvailable due to network connectivity issues with Amazon Web Services. Amazon is continuing to investigate the issue.

Multiple services unavailable

IS Status Dashboard — Fri, 10 Oct 2025 20:06:00 +0000

We are aware of multiple services that are not accessible at this time. The issues are primarily when connecting from the OSU network. Users connecting from VPN in full tunnel mode are also seeing issues. We are working with our upstream providers at this time.

Reporting operational issue 2025-10-10

IS Status Dashboard — Fri, 10 Oct 2025 19:00:00 +0000

At 12:54 PM PDT on Friday, October 10, 2025 we became aware of an issue affecting some CORE reports.

Also, the OnBase (Nolij) document viewer that is available in CORE is unavailable. After clicking on the red "N" logo to view a document, documents may not return as expected and an error page is displayed.

Our UIT Data Team is responding to this incident and will post updates here as recovery progresses.

AWA Outage

IS Status Dashboard — Tue, 07 Oct 2025 20:43:00 +0000

We are aware of an outage of AWA (Automic Workflow Automation). While this is not an application that most people interact with directly, an outage may have downstream impacts on other systems. We will provide updates here.

Banner Maintenance - Saturday September 13th, 5 am - 5 pm

IS Status Dashboard — Sat, 13 Sep 2025 13:07:00 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, September 13, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help. The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • BeaverHub • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

Box Issue

IS Status Dashboard — Thu, 04 Sep 2025 18:20:00 +0000

Box is experiencing an issue that may cause users to experience errors or long load times using Box services. They are currently investigating the issue.

Some website redirects not working

IS Status Dashboard — Fri, 15 Aug 2025 00:31:00 +0000

We are aware of multiple websites having issues, including academicaffairs.oregonstate.edu, studentaffairs.oregonstate.edu, admissions.oregonstate.edu, beav.es/help, and mytime.oregonstate.edu. This issue is currently being investigated.

Phone System Outage

IS Status Dashboard — Tue, 29 Jul 2025 16:45:00 +0000

Due to issues with our upstream telecom provider, we are currently experiencing issues with calls coming into campus from outside of campus. This issue is currently causing issues on the Corvallis and Newport campuses, and could also be causing issues with cell phone providers (Verizon, AT&T).

Some users are experiencing slow load times accessing dashboards in the Data Platform

IS Status Dashboard — Tue, 22 Jul 2025 23:30:00 +0000

We are investigating an issue affecting the performance of dashboards hosted within the Microsoft Data Platform.

Some users do not have correct Microsoft 365 licensing

IS Status Dashboard — Fri, 18 Jul 2025 23:05:00 +0000

We are aware of an issue where some users do not have correct Microsoft 365 licensing. The issue has been identified and a fix is in progress.

ONID new account activation issues

IS Status Dashboard — Mon, 23 Jun 2025 18:42:00 +0000

Some new users are experiencing issues activating their ONID account. We are working to resolve this issue. New users who are unable to activate ONID should wait 1 day and try again. If ONID activation still does not work, please contact the Service Desk at 541-737-8787 to report the issue.

Issues with Multiple Box Services

IS Status Dashboard — Thu, 12 Jun 2025 18:19:00 +0000

Box is investigating an issue with some Box services. Users may see errors or slowness when attempting to utilize Box. We will provide additional information as it becomes available.

Reporting operational issue 2025-05-28 - Jaspersoft and GRS impacted

IS Status Dashboard — Wed, 28 May 2025 14:57:00 +0000

At 7:42 AM PDT on Wednesday, May 28, 2025, we became aware of an issue affecting Finance Operating Ledger data.

These systems have Operating Ledger data that has not been refreshed today and so do not include activity from yesterday:

Grant Reporting System (GRS)
Jaspersoft

Our UIT Data Team is actively working to resolve this issue and we expect resolution by 10:30 AM. We will post updates here as recovery progresses.

Box Service Unavailable

IS Status Dashboard — Wed, 21 May 2025 21:48:00 +0000

Box is currently experiencing a major outage affecting multiple services, which is impacting our OSU community's access to Box. We are monitoring the situation and will provide updates as they become available. Please see the Box status page for additional information: https://status.box.com/

Banner Maintenance - Saturday, May 3rd from 5 am to 5 pm

IS Status Dashboard — Sat, 03 May 2025 12:08:00 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, May 3, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help. The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • BeaverHub • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

Reporting operational issue 2025-04-25 - Jaspersoft and GRS impacted

IS Status Dashboard — Fri, 25 Apr 2025 12:00:00 +0000

At 7:33 AM PDT on Friday, April 25, 2025, we became aware of an issue affecting Finance Operating Ledger data.

These systems have Operating Ledger data that has not been refreshed today and so do not include activity from yesterday:

Grant Reporting System (GRS)
Jaspersoft

Our UIT Data Team is actively working to resolve this issue and we expect resolution by 10:30 AM. We will post updates here as recovery progresses.

Zoom Outage

IS Status Dashboard — Wed, 16 Apr 2025 18:55:00 +0000

We are investigating reports of users unable to access OSU Zoom.

Intermittent Network Issues in LINC Building

IS Status Dashboard — Mon, 31 Mar 2025 16:09:00 +0000

We are experiencing intermittent network issues on wired and wireless in the LINC building today.

CORE operational issue 2025-03-19

IS Status Dashboard — Wed, 19 Mar 2025 19:24:56 +0000

At 11:56 AM PST on Wednesday, March 19, 2025 we became aware of an issue affecting CORE, GRS, and other UIT Data Team Services.

Our UIT Data Team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact us at https://beav.es/datahelp.

Reporting operational issue - Jaspersoft and GRS impacted

IS Status Dashboard — Wed, 26 Feb 2025 17:32:00 +0000

At 9:05 AM, we became aware of an issue affecting Finance Operating Ledger data.

These systems have Operating Ledger data that has not been refreshed today and so do not include activity from yesterday:

Grant Reporting System (GRS)
Jaspersoft

Our UIT Data Team is actively working to resolve this issue. We will post updates here as recovery progresses.

Qualtrics - Account Creation Issue - Unable to Create New Accounts

IS Status Dashboard — Sat, 22 Feb 2025 00:00:00 +0000

We are currently experiencing an issue with Qualtrics where new accounts cannot be created. Our team is actively working with the vendor to resolve this issue as quickly as possible.

Impact: Users are unable to create new Qualtrics accounts at this time. Existing accounts and other functionalities of Qualtrics remain unaffected.

Current Status: Our team is investigating the root cause and collaborating with the vendor to implement a fix. We will provide updates as soon as more information becomes available.

Next Steps: We will continue to monitor the situation and provide updates through our service status page. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue.

For further assistance, please contact the Service Desk.

Banner Maintenance - Saturday, February 15th, 5 AM - 5 PM

IS Status Dashboard — Sat, 15 Feb 2025 13:06:00 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, November 9, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help.

OSU Data Center Move Resulting in Planned Outage for Several Systems

IS Status Dashboard — Fri, 20 Dec 2024 00:56:00 +0000

OSU IT is relocating critical infrastructure, December 20-22. During this time, BeaverPrint, CORE, department shares, on-campus printing, ONID account activation and ONID password changes will be unavailable. For details about this maintenance, see: https://oregonstateuniversity.sharepoint.com/sites/Technology/SitePages/OSU-Data-Center-Move-December-20-22,-2024.aspx

Issues with Microsoft 365 Applications

IS Status Dashboard — Mon, 25 Nov 2024 16:51:00 +0000

We are aware of interruptions to Microsoft 365 applications this morning including impacts to Teams and calendaring. Microsoft is releasing a service-wide fix, and the problem should resolve once that fix is applied to OSU's Microsoft environment. We will provide another update today at 10:00am.

Canvas Partial Outage and Performance Issues

IS Status Dashboard — Fri, 22 Nov 2024 17:00:00 +0000

We are aware that Canvas was unavailable at approximately 9:20am this morning. Canvas appears to be available now for users but is experiencing performance issues. We are working with Instructure to identify and resolve this issue as quickly as possible.

Tableau Analytics Operational Issue — Thursday, November 21, 2024

IS Status Dashboard — Thu, 21 Nov 2024 16:45:00 +0000

The Tableau Analytics server is having an operational issue and users are experiencing unexpected error messages.

We have reached out to the vendor and will post updates here as recovery progresses.

Reporting operational issue - CORE, Jaspersoft, and GRS impacted 2024-09-25

IS Status Dashboard — Wed, 25 Sep 2024 17:50:00 +0000

At 9:50 AM PDT on Wednesday, September 25, 2024 we became aware of an issue affecting GRS, Jaspersoft, and some CORE reports.

Operating Ledger data in CORE, Jaspersoft, and GRS has not been refreshed yet today, and does not include transactions from yesterday (Tuesday).

Our UIT Data Team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please submit a support request to the UIT Data Team at https://beav.es/datahelp.

Adobe - Contract Expiration Notifications

IS Status Dashboard — Sun, 22 Sep 2024 19:00:00 +0000

Adobe users may receive a system notification related to the Adobe contract expirations. These notifications can be ignored for now—your Adobe services should continue to function as expected without any disruptions. The Adobe Enterprise License Agreement renewal process is almost finalized, and we’re currently awaiting final approval from Adobe’s Legal team. When this is complete, your license expiration date will be updated automatically,

Banner Maintenance, Saturday July 27th 5am to 5pm

IS Status Dashboard — Sat, 27 Jul 2024 11:59:00 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, July 27, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help.

The list of affected services includes:

Academic Catalog (CAT) AWA Banner Banner Self-Service (Online Services) Banner Workflow BeaverHub Benny Hire Benny Buy Canvas (Some administrative functions not available) Clean Address Curriculum Inventory Management (CIM) Degree Works (MyDegrees) EvalS FormFusion MyOregonState (some links will be unavailable) OSU Mobile (some data will be unavailable) Schedule of Classes (New Scheduler) TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

Microsoft 365 - Services on Watch after Global Outage

IS Status Dashboard — Fri, 19 Jul 2024 07:00:00 +0000

Microsoft had faced a global outage overnight. Services appear to be restoring as of this morning, Friday July 19. Microsoft 365 services at OSU appear functional but are are watch. Please report any issues with Microsoft 365 to the Service Desk at beav.es/help or by calling 541-737-8787.

EmpCenter experiencing performance issues

IS Status Dashboard — Mon, 17 Jun 2024 19:00:00 +0000

Around 6:15am, EmpCenter began reporting issues with their data center, which may impact OSU users.

Reporting operational issue - CORE, Jaspersoft, and GRS impacted 2024-06-06

IS Status Dashboard — Thu, 06 Jun 2024 13:40:00 +0000

We are aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected.

These CORE reports are unable to run:

FIN1872 - Terminated Funds by Org
FIN1859 - Remaining Expense Balance by Business Center Index
FIN2572 - Index Validation Table
PAY1560 - Actual and Default Pay by Org and Index
PAY1562 - Actual and Default Pay Detail

Data in these systems has not been refreshed and so does not include activity from yesterday:

Grant Reporting System (GRS)
Jaspersoft

Our UIT Decision Support team is actively working to resolve this issue. We will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp

EmpCenter experiencing service degradation

IS Status Dashboard — Mon, 03 Jun 2024 14:00:00 +0000

Around 7am this morning, an outage was detected by users of the EmpCenter system. There appears to be an error on the vendor’s side and a degradation of service, and we are currently working with them to resolve this issue.

OnBase viewer operational issue - documents unavailable in CORE/GRS document viewer 2024-05-29

IS Status Dashboard — Wed, 29 May 2024 15:09:00 +0000

The OnBase document viewer in CORE and GRS is having an operational issue and is not serving documents.

UIT team members are responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Reporting operational issue - CORE, Jaspersoft, and GRS impacted 2024-05-29

IS Status Dashboard — Wed, 29 May 2024 14:45:00 +0000

On Wednesday, May 29, 2024, we became aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected.

These CORE reports are unable to run:

FIN1872 - Terminated Funds by Org
FIN1859 - Remaining Expense Balance by Business Center Index
FIN2572 - Index Validation Table
PAY1560 - Actual and Default Pay by Org and Index
PAY1562 - Actual and Default Pay Detail

Data in these systems has not been refreshed and so does not include activity from yesterday:

Grant Reporting System (GRS)
Jaspersoft

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp

OnBase viewer operational issue - documents unavailable in CORE/GRS document viewer 2024-05-22

IS Status Dashboard — Wed, 22 May 2024 14:47:00 +0000

The OnBase document viewer in CORE and GRS is having an operational issue and is not serving documents.

We are also aware that OnBase itself may be unavailable.

UIT team members are responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

OSUF Systems Operational Issue - Services are unavailable 2024-05-08

IS Status Dashboard — Thu, 09 May 2024 00:33:00 +0000

We are investigating an operational issue with the OSUF Systems (scholarship, direct payment, reimbursement).

The services are not available and attempts to connect to them are not likely to succeed.

Banner Maintenance Saturday May 4th from 5 am to 5 pm

IS Status Dashboard — Sat, 04 May 2024 11:50:00 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, May 4th, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help.

Intermittent Network Issues

IS Status Dashboard — Thu, 04 Apr 2024 20:18:00 +0000

Starting around 12:15pm today, we started getting reports of slow internet across campus, and intermittent connectivity issues. We are currently investigating the issue with our upstream network provider.

Some Outlook for Mac issues reported 3/21/2024

IS Status Dashboard — Fri, 22 Mar 2024 00:09:00 +0000

Some Outlook for Mac users have been reporting issues connecting to email today, 3/21/2024. Users may see an error similar to "Unable to sign in" or "Unable to add account. Please check your credentials and try again." Microsoft has acknowledged the issue and is working to resolve it.

As a temporary work-around, please use Outlook on the Web at: http://exchange.oregonstate.edu

CORE/GRS OnBase document viewer operational issue 2024-02-22

IS Status Dashboard — Thu, 22 Feb 2024 16:20:52 +0000

At 8:16 AM PST on Thursday, February 22, 2024 we became aware of an issue with the OnBase (Nolij) document viewer that is available in CORE and the Grant Reporting System (GRS).

After clicking on the red "N" logo to view a document, documents do not return as expected and an error page is displayed.

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Qualtrics email sending issue

IS Status Dashboard — Thu, 15 Feb 2024 15:55:00 +0000

We are aware of an issue sending email from Qualtrics surveys using oregonstate.edu email domains. This issue is being worked on.

DegreeWorks (aka MyDegrees) is experiencing a 403 (access denied) error. Technical staff are reviewing this issue.

IS Status Dashboard — Sat, 03 Feb 2024 00:56:00 +0000

DegreeWorks (aka MyDegrees) is experiencing a 403 (access denied) error. Technical staff are reviewing this issue.

Box- Files can't be uploaded to institutionally owned Box folders

IS Status Dashboard — Fri, 02 Feb 2024 01:30:00 +0000

We are aware and investigating a partial outage of Box where files can't be uploaded to institutionally owned Box folders. Users are encountering an error during this process. There may also be synchronization problems if files in Box are being edited.

Our team is investigating, but the issue remains unresolved. While we work on a resolution, we recommend using personal Box folders, if available, or storing in other services, such as OneDrive, that are unaffected.

Regular status updates will be provided, and you can also check our status page, https://status.is.oregonstate.edu/ for news

OSU Web Sites Temporarily Unavailable

IS Status Dashboard — Mon, 29 Jan 2024 17:46:00 +0000

We have confirmed that a number of OSU web sites are temporarily unavailable and we are working with the hosting provider, Acquia, to restore access. This is being treated as a critical incident with them. The main oregonstate.edu site remains available but many subdomains are unavailable at this time. UIT Digital Experience team is actively troubleshooting the issue and we are working rapidly to resolve the incident with our hosting provider. Updates will be provided as they become as available.

CORE OnBase document viewer operational issue 2024-01-27

IS Status Dashboard — Sun, 28 Jan 2024 00:43:00 +0000

At 04:08 PM PST on Saturday, January 27, 2024 we became aware of an issue with the OnBase (Nolij) document viewer that is available in CORE and the Grant Reporting System (GRS).

After clicking on the red "N" logo to view a document, documents may not return as expected and an error page is displayed; or documents may return after a long wait.

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Issues Affecting Microsoft Teams

IS Status Dashboard — Fri, 26 Jan 2024 18:45:00 +0000

We are aware of an issue affecting Microsoft Teams causing delays to message delivery and other symptoms. Microsoft is aware of this issue and is working to resolve it as quickly as possible.

Box experiencing issues with logins, uploads, downloads, API calls

IS Status Dashboard — Tue, 09 Jan 2024 19:20:00 +0000

Around 11:20am, we became aware that Box is experiencing issues with Logins, Uploads, Downloads, All Files page, API calls. Users attempting to use these services may see errors or timeouts. We will provide additional information as it becomes available.

CORE Reporting operational issue 2024-01-04

IS Status Dashboard — Thu, 04 Jan 2024 20:39:47 +0000

At 12:31 PM PST on Thursday, January 4, 2024 we became aware of an issue affecting some CORE reports.

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Banner Maintenance Saturday December 30th 5AM to 5PM

IS Status Dashboard — Sat, 30 Dec 2023 13:07:29 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, December 30, between 5am and 5pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help. The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • BeaverHub • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

Box experiencing major issues with logins, uploads, downloads

IS Status Dashboard — Fri, 15 Dec 2023 13:15:00 +0000

Around 5:15am, we became aware that Box is experiencing a major issue that is affecting logins, uploads, downloads, and API calls for web, desktop and mobile application. Users attempting to use Box may see errors, timeouts, but for the most part services will be completely inaccessible. Box is working to identify and implement a solution to the issue.

CORE Reporting / Jaspersoft operational issue 2023-12-11

IS Status Dashboard — Mon, 11 Dec 2023 20:27:00 +0000

At 11:32 AM PST on Monday, December 11, 2023, we became aware of an issue with Jaspersoft in CORE reporting. Jaspersoft is currently unavailable.

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Automic Workload Automation (Pausing New Job Requests until 1pm, Monday, Dec 4th)

IS Status Dashboard — Mon, 04 Dec 2023 19:19:34 +0000

AWA job requests are being impacted by closed port issues. We are working to resolve these issues but need to temporarily cut off the ability for folks to add new job requests until the old ones are completed.

Reporting operational issue 2023-12-01

IS Status Dashboard — Fri, 01 Dec 2023 15:34:04 +0000

On Friday, December 1, 2023, we became aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected.

These CORE reports are unable to run:

FIN1872 - Terminated Funds by Org
FIN1859 - Remaining Expense Balance by Business Center Index
FIN2572 - Index Validation Table
PAY1560 - Actual and Default Pay by Org and Index
PAY1562 - Actual and Default Pay Detail

Data in these systems has not been refreshed and so does not include activity from yesterday:

Grant Reporting System (GRS)
Jaspersoft

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp

Banner Maintenance - November 10, 5 AM to 5 PM

IS Status Dashboard — Fri, 10 Nov 2023 13:00:00 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Friday, November 10, between 5 am and 5pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. What systems are affected? Administrative systems such as Banner, Online Services, AWA, and Degree Works may be affected and access to these systems will be interrupted during the maintenance window.

The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • BeaverHub (Some links will be unavailable) • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • HR Service Delivery • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

DegreeWorks (aka MyDegrees is currently unavailable.

IS Status Dashboard — Mon, 30 Oct 2023 21:04:43 +0000

The change in Duo impacted the DegreeWorks service. Technical staff are currently working on this issue.

CORE and GRS OnBase (Nolij) document viewer operational issue - October 16, 2023

IS Status Dashboard — Mon, 16 Oct 2023 14:29:51 +0000

At 7:08 AM PDT, we became aware of an issue with the OnBase (Nolij) document viewer that is available in CORE and the Grant Reporting System (GRS). After clicking on the red "N" logo to view a document, documents may not return as expected and an error page is displayed; or documents may return after a long wait.

The Data team is working to resolve this issue as quickly as possible.

Box experiencing major issues with uploads, downloads

IS Status Dashboard — Mon, 02 Oct 2023 17:30:00 +0000

Around 10:30am, we became aware that Box is experiencing a major issue that is affecting uploads, downloads, Previews, Box Sign, Box Notes and SSO Logins for the web application. Box is working to identify and implement a solution to the issue.

Kaltura/MediaSpace Service Disruption - Impacting access to media in Canvas

IS Status Dashboard — Thu, 28 Sep 2023 22:00:00 +0000

Kaltura is aware of an issue that is causing users to experience slowness or access failure when working with videos in Canvas. Kaltura engineers are investigating the root cause.

For more information, please see Kaltura's status page: https://status.kaltura.com/incidents/jhqr6qh49chm

CORE and GRS OnBase (Nolij) document viewer operational issue - September 5, 2023

IS Status Dashboard — Tue, 05 Sep 2023 21:55:48 +0000

At 1:51 PM PDT, we became aware of an issue with the OnBase (Nolij) document viewer that is available in CORE and the Grant Reporting System (GRS). After clicking on the red "N" logo to view a document, documents may not return as expected and an error page is displayed; or documents may return after a long wait.

We are working with our partners in UIT to resolve this issue as quickly as possible.

Interruption to Banner, other administrative systems - Saturday, September 2

IS Status Dashboard — Sat, 02 Sep 2023 12:13:08 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, September 2, between midnight and 5pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. What systems are affected? Administrative systems such as Banner, Online Services, AWA, and Degree Works may be affected and access to these systems will be interrupted during the maintenance window. The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • BeaverHub (some links will be unavailable) • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • HR Service Delivery • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

OSU Network Connectivity

IS Status Dashboard — Tue, 29 Aug 2023 14:30:00 +0000

Around 6:55am we became aware that the OSU wired and wireless networks around the Corvallis campus are down. The phone and internet systems on campus are currently unavailable. We have identified the issue and are investigating how to resolve it.

Edit: We have identified the issue and are working to bring the network and services back online as soon as possible.

CORE, GRS, and OSUF Systems are unavailable - August 29, 2023

IS Status Dashboard — Tue, 29 Aug 2023 14:05:00 +0000

On Tuesday, August 29, 2022, we became aware of an operational issue impacting CORE, Jaspersoft, GRS, and the OSUF Systems. All these systems are currently unavailable.

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp

MyDegrees Thursday Aug 24 - 26

IS Status Dashboard — Fri, 25 Aug 2023 00:30:00 +0000

MyDegrees will be unavailable August 24-26 for important upgrades We will be performing a planned upgrade to MyDegrees from Thursday, August 24 at 5:30pm, until Saturday, August 26. MyDegrees, including audits, notes and the planner, will be unavailable during this time. If you have any questions or concerns, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

DUO authentication issues with Microsoft and Office365

IS Status Dashboard — Mon, 21 Aug 2023 15:30:00 +0000

Around 8.30am this morning, we became aware of an issue with DUO that is preventing some users from being able to authenticate to Microsoft and Office365 services. DUO is aware and is working to resolve the issue.

Update: DUO has identified the root cause of the issue causing authentication errors and is working toward a resolution.

Tableau Server in a degraded state

IS Status Dashboard — Mon, 14 Aug 2023 19:00:00 +0000

Tableau Server (analytics.oregonstate.edu) is currently unable to refresh some extracts. At this time the server is up and is displaying information from the last time in which its sources were refreshed (time frame is dependent on the resource in question). The server manager is working on a solution. Check back here for regular updates.

Contact https://beav.es/datahelp with any questions.

MyDegrees Outage: Thursday, July 26

IS Status Dashboard — Thu, 27 Jul 2023 15:30:00 +0000

We became aware of a potential MyDegrees outage around 8:30am. Several users reported that they were unable to access the application. We are currently investigating this issue and will continue to update the community.

Unplanned Tableau Server Outage

IS Status Dashboard — Mon, 10 Jul 2023 19:00:00 +0000

We received a notice this morning from our Tableau Server vendor that they are experiencing technical issues and the OSU Tableau Server is unavailable. They do not have an ETA for recovery, but are working to restore service as soon as possible.

The impacts of this outage are:

CORE dashboards that use Tableau are unavailable (UFM dashboards, ESS Dashboards, and miscellaneous Tableau dashboards in CORE)
Analysts will not be able to use data sets on the Tableau Server or publish to the Tableau Server

Check back here for regular updates.

Box - Performance Issue, Delayed Response Times

IS Status Dashboard — Thu, 01 Jun 2023 19:06:00 +0000

Box is investigating an issue the Box Web Application, Box Drive, and Box Sync. Users may see errors or delayed response times when logging in or attempting to access items in Box. We will provide additional information as it becomes available.

View details from Box's status page: https://status.box.com/

Reporting operational issue May 12, 2023

IS Status Dashboard — Fri, 12 May 2023 16:19:00 +0000

On Tuesday, October 18, 2022, we became aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected.

These CORE reports are unable to run:

FIN1872 - Terminated Funds by Org
FIN1859 - Remaining Expense Balance by Business Center Index
FIN2572 - Index Validation Table
PAY1560 - Actual and Default Pay by Org and Index
PAY1562 - Actual and Default Pay Detail

Data in these systems has not been refreshed and so does not include activity from yesterday:

Grant Reporting System (GRS)
Jaspersoft

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp

Registration will be unavailable from approximately 6:30 am, Tuesday, May 9 to 6:30 am, Wednesday, May 10

IS Status Dashboard — Tue, 09 May 2023 13:30:00 +0000

University Information and Technology will be performing a planned upgrades from approximately 6:30 am, Tuesday, May 9 to 6:30 am, Wednesday, May 10. Registration will be unavailable during this time. If you have any questions or concerns regarding this upgrade, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

BeaverPrint Service Down

IS Status Dashboard — Mon, 08 May 2023 17:11:00 +0000

As of about 9:30 am on Sunday, May7, we are aware that BeaverPrint is experiencing an outage. We are sensitive to the impact that this outage has on OSU students and are working to investigate and resolve this issue as quickly as possible. If you have any questions or concerns regarding this incident, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

Interruption to Banner, other administrative services — Saturday, May 6

IS Status Dashboard — Sat, 06 May 2023 07:01:00 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, May 6, between midnight and 5pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The list of affected services includes:

Academic Catalog (CAT)
AWA
Banner
Banner Self-Service (Online Services)
Banner Workflow
Benny Hire
Benny Buy
Canvas (Some administrative functions not available)
Clean Address
Curriculum Inventory Management (CIM)
Degree Works (MyDegrees)
EvalS
FormFusion
MyOregonState (some links will be unavailable)
OSU Mobile (some data will be unavailable)
Schedule of Classes (New Scheduler)
TouchNet (will accept payments, however, payments will not be posted until Banner returns to service)
Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

MyDegrees will be unavailable – May 4 from 5:15pm to 6:15pm

IS Status Dashboard — Fri, 05 May 2023 00:15:00 +0000

MyDegrees will be unavailable May 4 from 5:15pm to 6:15pm for important upgrades We will be performing a planned upgrade to MyDegrees on Thursday, May 4 from 5:15pm to 6:15pm. MyDegrees, including audits, notes and the planner, will be unavailable during this time. If you have any questions or concerns, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

Interruption to Banner, other administrative services — Saturday, April 29

IS Status Dashboard — Sat, 29 Apr 2023 15:00:00 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, April 29, between 8am and 1pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window.

What systems are affected? Administrative systems such as Banner, Online Services, AWA and Degree Works may be affected and access to these systems will be interrupted during the maintenance window.

It is important that OSU keeps its administrative and academic systems up to date with the latest software releases to improve overall service quality and support. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

BeaverPrint Outage

IS Status Dashboard — Thu, 13 Apr 2023 18:00:00 +0000

BeaverPrint is not currently available due to a system outage. We apologize for the inconvenience and are working to resolve the issue as quickly as possible. This outage does not affect printing services in the College of Engineering.

OnBase document viewer for CORE and GRS operational issue 2023-03-27

IS Status Dashboard — Mon, 27 Mar 2023 15:36:00 +0000

On Monday, March 27, 2023, we became aware of an issue affecting the OnBase document viewer web application that is used by CORE and GRS.

Attempting to view documents results in an error page being displayed.

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Some OSU Websites Unavailable

IS Status Dashboard — Thu, 23 Mar 2023 16:30:00 +0000

As of 9:30am, we are aware that our OSU website host is experience an outage. This affects many OSU webpages. We are working with the vendor to resolve this issue as quickly as possible.

Network issues affecting all OSU locations

IS Status Dashboard — Thu, 02 Mar 2023 20:15:00 +0000

As of 12:15pm this afternoon, we are aware that many OSU community members are having issues connecting to the wireless and wired networks across all OSU locations. The Network team is investigating the issue and is taking actions that will cause some users to lose access to briefly lose their network connection.

If you have any questions or concerns regarding this incident, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

Reporting operational issue 2023-02-08

IS Status Dashboard — Wed, 08 Feb 2023 18:07:27 +0000

On Wednesday, February 8, 2023, we became aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected.

These CORE reports are unable to run:

FIN1872 - Terminated Funds by Org
FIN1859 - Remaining Expense Balance by Business Center Index
FIN2572 - Index Validation Table
PAY1560 - Actual and Default Pay by Org and Index
PAY1562 - Actual and Default Pay Detail

Data in these systems has not been refreshed and so does not include activity from yesterday:

Grant Reporting System (GRS)
Jaspersoft

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp

MyDegrees unavailable this weekend (February 3-5) due to planned upgrades

IS Status Dashboard — Sat, 04 Feb 2023 01:00:00 +0000

We will be performing a planned upgrade to MyDegrees this weekend, beginning at 5pm on Friday, February 3, and running through Sunday, February 5. MyDegrees, including audits, pre-requisite checking for registration, notes and the planner, will be unavailable during this time. We anticipate MyDegrees will be available again no later than 11:59pm on Sunday, February 5.

OnBase document viewer for CORE and GRS operational issue 2023-02-01

IS Status Dashboard — Wed, 01 Feb 2023 16:28:00 +0000

On Wednesday, February 1, 2023, we became aware of an issue affecting the OnBase document viewer web application that is used by CORE and GRS.

Attempting to view documents results in an error page being displayed.

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Kaltura Outage: media.oregonstate.edu Unavailable

IS Status Dashboard — Mon, 23 Jan 2023 13:30:00 +0000

Oregon State University's video platform (media.oregonstate.edu) is exhibiting instability. This may result in videos in Canvas not loading, and users unable to access their content in My Media. The vendor is aware of the situation and is working to resolve it.

Box Service Issue Related to Office 365 - Unable to Open Office 365 (Word, Excel) Files in Box Web Application

IS Status Dashboard — Fri, 13 Jan 2023 18:00:00 +0000

OSU's Box account is currently unable to open files from the web application directly in Office 365 applications including Word Online and Excel Online. There is a known issues with Office 365 that may be the underlying issue that is under investigation. Please open files in the desktop applications if you are unable to open files if the online versions of Office. Updates will be posted on https://status.is.oregonstate.edu/ as they become available

OnBase document viewer for CORE and GRS operational issue 2023-01-03

IS Status Dashboard — Tue, 03 Jan 2023 16:37:43 +0000

On Tuesday, January 3, 2023, we became aware of an issue affecting the OnBase document viewer web application that is used by CORE and GRS.

Attempting to view documents results in an error page being displayed.

If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

Interruption to Banner, other administrative services — Monday, January 2

IS Status Dashboard — Mon, 02 Jan 2023 04:45:00 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Monday, January 2, between midnight and 5pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

Reporting operational issue 2022-12-08

IS Status Dashboard — Thu, 08 Dec 2022 16:07:00 +0000

On Thursday, December 8, 2022, we became aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected.

These CORE reports are unable to run:

FIN1872 - Terminated Funds by Org
FIN1859 - Remaining Expense Balance by Business Center Index
FIN2572 - Index Validation Table
PAY1560 - Actual and Default Pay by Org and Index
PAY1562 - Actual and Default Pay Detail

Data in these systems has not been refreshed and so does not include activity from yesterday:

Grant Reporting System (GRS)
Jaspersoft

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp

Interruption to Banner, other administrative services — November 26

IS Status Dashboard — Sat, 26 Nov 2022 17:00:00 +0000

University Information and Technology will be applying required upgrades to Banner on Saturday, November 26. Banner and many related OSU systems/services will be unavailable or have limited functionality at this time. If you have a question or concern regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The following systems/services will be affected: Academic Catalog (CAT), AWA, Banner, Banner Self-Service (Online Services), Banner Workflow, Benny Hire, Benny Buy, Canvas (Some administrative functions not available), Clean Address, Curriculum Inventory Management (CIM), Degree Works (MyDegrees), EvalS, FormFusion, MyOregonState (some links will be unavailable), OSU Mobile (some data will be unavailable), Nolij, Schedule of Classes (New Scheduler), TouchNet (will accept payments, however, payments will not be posted until Banner returns to service), Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

WiFi and VPN Issues

IS Status Dashboard — Wed, 23 Nov 2022 22:17:00 +0000

We are receiving reports of widespread WiFi and VPN outages.

Reporting operational issue 2022-11-15

IS Status Dashboard — Tue, 15 Nov 2022 14:30:00 +0000

On Tuesday, November 15, 2022 we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

Campus Wifi Outage

IS Status Dashboard — Mon, 14 Nov 2022 21:00:00 +0000

As of approximately 1:00pm, we became aware that users who were connected to campus Wi-Fi networks (Eduroam, OSU Secure, etc.) were no longer able to access the internet. We are investigating the cause of this outage and will share updates to the IT Status page at beav.es/status.

If you have any questions or concerns, please contact the Service Desk at beave.es/help or by calling 541-737-8787.

Upcoming Maintenance: Interruption to Banner, other administrative services — Friday, November 11

IS Status Dashboard — Fri, 11 Nov 2022 08:00:00 +0000

University Information and Technology will be applying necessary quarterly upgrades to Banner on Friday, November 11, between midnight and 5pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The list of affected services includes:

Academic Catalog (CAT), AWA, Banner, Banner Self-Service (Online Services), Banner Workflow, Benny Hire, Benny Buy, Canvas (Some administrative functions not available), Clean Address, Curriculum Inventory Management (CIM), Degree Works (MyDegrees), EvalS, FormFusion, MyOregonState (some links will be unavailable), OSU Mobile (some data will be unavailable), Schedule of Classes (New Scheduler), TouchNet (will accept payments, however, payments will not be posted until Banner returns to service), Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

Reporting operational issue 2022-11-01

IS Status Dashboard — Tue, 01 Nov 2022 14:00:57 +0000

On Tuesday, November 1, 2022 we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

Box Service Issue - Service Unavailable Message when Preview or Loading Files

IS Status Dashboard — Wed, 19 Oct 2022 16:10:00 +0000

A service issue with Box has been reported and is under investigation. Users may be unable to open or preview files in the Web Application and receive an error "Service Unavailable - We are currently experiencing technical difficulties. Please try again later."

Some Finance and Pay reports may have missing data.

IS Status Dashboard — Tue, 18 Oct 2022 13:00:00 +0000

On Tuesday, October 18, 2022 we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

Emergency Banner Outage

IS Status Dashboard — Fri, 07 Oct 2022 19:00:00 +0000

In order to address a network emergency, we will need to take Banner and related systems offline in order to make the necessary adjustments. We will be performing this maintenance from 11am to 1pm today (Friday, October 7).

Some Finance and Pay reports may have missing data.

IS Status Dashboard — Tue, 04 Oct 2022 13:00:00 +0000

On Tuesday, October 4, 2022 we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

TeamDynamix Unavailable

IS Status Dashboard — Thu, 22 Sep 2022 20:00:00 +0000

We are aware that the OSU IT ticketing system (TeamDynamix) is unavailable. We are investigating the issue with the vendor and will post more information as it becomes available.

Canvas outage

IS Status Dashboard — Wed, 21 Sep 2022 18:22:00 +0000

The vendor for Canvas is reporting a widespread outage. For details, see: https://status.instructure.com/

Outage Impacting CORE

IS Status Dashboard — Mon, 19 Sep 2022 15:20:00 +0000

We are currently investigating an outage with CORE and are working to restore service as soon as possible.

Outage impacting multiple systems

IS Status Dashboard — Thu, 15 Sep 2022 20:26:00 +0000

We have received reports of outages for several services including Banner Self-service, MyDegrees, Financial Aid, course registration, and DocuSign. We are investigating this issue.

Zoom Website Down

IS Status Dashboard — Thu, 15 Sep 2022 15:16:00 +0000

Around 8:00 AM on Thursday, September 15 we received reports of the Zoom website being down. This appears to be impacting both the Zoom website, as well as hosting and joining meetings/webinars. We are investigating the issue and will continue to post updates as they become available.

Planned Banner upgrades, some systems unavailable

IS Status Dashboard — Sat, 10 Sep 2022 19:00:00 +0000

University Information and Technology will be applying required upgrades to Banner on Saturday, September 10. Banner and many related OSU systems/services will be unavailable or have limited functionality between 5am and 8pm. If you have a question or concern regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The following systems/services will be affected: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Nolij • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

Box - Issues with Uploads, Downloads and Logins

IS Status Dashboard — Wed, 03 Aug 2022 00:01:00 +0000

Box is investigating an ongoing issue affecting uploads, downloads, logins. For more information, view the Box status page: https://status.box.com/

Network Services Unavailable at University Plaza

IS Status Dashboard — Tue, 02 Aug 2022 20:00:00 +0000

The OSU network is currently unavailable at University Plaza. Teams are investigating the issue - we will post updates here as they become available.

Intermittent Duo notifications to Android devices

IS Status Dashboard — Thu, 28 Jul 2022 17:24:00 +0000

We are aware of an issue with Duo that is causing intermittent Push notifications errors with Android devices. Duo is working to correct this as soon as possible.

In the meantime, or two-factor authentication purposes, Duo recommends closing and re-opening the Duo Mobile App or re-requesting the Push notification to work around the issue.

For more information, view the Duo status page: https://status.duo.com/

AWS networking issue impacting Bridge availability

IS Status Dashboard — Thu, 28 Jul 2022 07:50:00 +0000

We are aware that users may be experiencing issues with Bridge (Training@OSU). Amazon Web Services is currently experiencing what appears to be a large-scale networking issue that has impacted Bridge. Bridge is working with Amazon to diagnose the problem and is also waiting for updates on their resolution timeline. We will continue to update as we have more information.

For more information, view the Bridge status page: http://status.bridgeapp.com/

Finance transactions from Tuesday, July 26, 2022 are missing from CORE, GRS, and Jaspersoft.

IS Status Dashboard — Wed, 27 Jul 2022 13:00:00 +0000

On Wednesday, July 27, 2022 we became aware that finance transactions from Tuesday, July 26, 2022 are missing from CORE, GRS, and Jaspersoft. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

Performance Issues in the Reimbursement, Scholarship and Direct Pay Systems

IS Status Dashboard — Tue, 26 Jul 2022 21:52:00 +0000

The Reimbursement, Scholarship and Direct Pay Systems currently have limited functionality due to an issue with the Foundation servers.

The Foundation is currently working on resolving the issue.
Please contact https://beav.es/datahelp with questions.
This status page will be updated as we work toward a resolution.

Some Finance and Pay reports may have missing data.

IS Status Dashboard — Thu, 21 Jul 2022 14:08:00 +0000

On July 21, we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

Some Finance and Pay reports may have missing data.

IS Status Dashboard — Tue, 19 Jul 2022 14:00:00 +0000

On July 19, we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

Some Finance and Pay reports may have missing data.

IS Status Dashboard — Fri, 01 Jul 2022 19:00:00 +0000

On July 1, we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

Some Finance and Pay reports may have missing data.

IS Status Dashboard — Tue, 28 Jun 2022 14:00:00 +0000

On Tuesday, June 28 we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

Hyland OnBase API Outage

IS Status Dashboard — Wed, 22 Jun 2022 20:00:00 +0000

We are aware that Hyland OnBase is currently experiencing an API outage. This affects AWA jobs that upload documents to OnBase, Banner self-service pages that display documents from OnBase, the Banner Workflow that inserts to OnBase, and any other systems that utilize the onbase-docs API. The vendor is aware of this issue and working to resolve it as quickly as possible. We will post information as it becomes available or if the issue is resolved.

CORE OnBase/Nolij document viewer service outage

IS Status Dashboard — Wed, 22 Jun 2022 19:00:00 +0000

Links to finance documents in OnBase from within CORE/GRS reports currently do not work at this time. UIT is investigating. Please contact https://beav.es/datahelp with questions.

Bridge Training Performance Issues

IS Status Dashboard — Thu, 09 Jun 2022 17:30:00 +0000

We are aware that the Bridge training management system is experiencing a service degradation. Training content is loading slowly, and sometimes not at all. The vendor is aware of the issue and we will share any updates as they become available.

Tableau Users Downgraded to Viewer

IS Status Dashboard — Mon, 06 Jun 2022 18:33:00 +0000

We are aware that all Tableau users have been downgraded to viewer. We have identified, reported, and are actively working to resolve this issue with the Tableau server environment: analytics.oregonstate.edu. We will provide an update when we have more information or the issue has been resolved.

Saturday, May 28, from 8am to 1pm — Oracle upgrade; interruption to Banner, other administrative services

IS Status Dashboard — Fri, 27 May 2022 22:39:00 +0000

University Information and Technology will be installing patches to its Oracle databases on Saturday, May 28, between 8am and 1pm. Banner and many related OSU systems/services will be unavailable or have limited functionality during this time.

Administrative systems such as Banner, Online Services, AWA and Degree Works may be affected and access to these systems will be interrupted during the maintenance window. The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

CORE - Partial Outage for Finance and Pay Data

IS Status Dashboard — Wed, 25 May 2022 15:32:51 +0000

We are currently experiencing an issue with the finance and pay data for the CORE reports. As a result, some finance and pay reports may not run or may return incomplete data. An example of this is PAY1560. We will post updates here as they become available.

Some Banner services down

IS Status Dashboard — Wed, 25 May 2022 14:44:00 +0000

We have received reports of a "502 Bad Gateway" error in Banner. Impacted services include: Banner HRIS, Banner Student, and Banner Financial Aid. This issue is currently being investigated.

DocuSign Currently Unavailable

IS Status Dashboard — Tue, 24 May 2022 19:00:00 +0000

We are aware that DocuSign is currently experiencing an outage. This affects a number of processes at Oregon State, including unclassified and classified job changes and reappointments, summer hire processes, student SU approvals, BennyHire processes, late petition of registration, etc. DocuSign is aware of this outage and are working to resolve it. We will post updates here as they become available or you can follow the DocuSign status page for the latest updates: https://status.docusign.com/

Duo login with hardware token currently unavailable

IS Status Dashboard — Tue, 17 May 2022 04:43:00 +0000

Duo login with a hardware token is currently unavailable. Please use other methods such as the Duo mobile app or a security key.

CORE OnBase/Nolij document viewer service outage

IS Status Dashboard — Tue, 10 May 2022 15:00:00 +0000

Links to finance documents in OnBase from within CORE/GRS reports currently do not work at this time. UIT is investigating. Please contact https://beav.es/datahelp with questions.

OSU Homepage Unavailable

IS Status Dashboard — Mon, 09 May 2022 15:00:00 +0000

We are aware that some users are unable to access the OSU homepage. We are investigating and working to resolve the issue as quickly as possible. Another update once we have more information to share or the issue is resolved.

Saturday, May 7, from midnight to 5pm — Banner upgrade; interruption to Banner, other administrative services

IS Status Dashboard — Sat, 07 May 2022 14:00:00 +0000

On Saturday, May 7, we will be performing our regular quarterly upgrades to Banner, beginning at midnight and ending at 5pm. During this timeframe, there may be a break in connectivity to Banner and other administrative systems. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

Issues accessing My Media in Canvas

IS Status Dashboard — Fri, 06 May 2022 01:00:00 +0000

We are aware of an issue with Kaltura that is preventing some users from accessing My Media in Canvas. Kaltura is investigating the issue and we will post an update once more information is available. The affected Kaltura services include Mediaspace, KMC, uploads, playback, New Live Sessions, and analytics.

Issue with Network share drives, slow logins

IS Status Dashboard — Mon, 25 Apr 2022 15:26:00 +0000

We are aware some users are unable to access CN-Share and CN-Home file storage. This issue may also be affecting users logging into their workstations and experience long loading times. We are investigating the issue and will post another update once we know more or the issue has been resolved.

Issues accessing Banner Admin

IS Status Dashboard — Mon, 18 Apr 2022 17:30:00 +0000

We are aware that some users are experiencing issues with accessing Banner Admin pages as of around 10:30 am this morning (Monday, April 18). We are currently investigating the issue and will provide updates as needed.

Oracle Production database issue impacting some services

IS Status Dashboard — Wed, 13 Apr 2022 15:41:00 +0000

An Oracle Production database issue is impacting some services, including: Core reporting, ETL, and some features in MyOregonState.

Some Features of MyOregonState Remain Unavailable

IS Status Dashboard — Wed, 13 Apr 2022 15:35:00 +0000

Some features of MyOregonState remain affected by the earlier Oracle database issues. Teams are working to resolve this issue as quickly as possible. More information will be posted here as it becomes available.

Many data services degraded or unavailable

IS Status Dashboard — Wed, 13 Apr 2022 13:00:00 +0000

On Wednesday, April 13, 2022, IAR became aware of database & connectivity issues impacting CORE, GRS, Jaspersoft and some Tableau dashboards.

Yesterday's data was not picked up last night. We will start refreshing the data as soon as the system is available, and anticipate services slowly becoming fully or partially available by the afternoon.
The IT Status page (https://beav.es/status) will be updated as services are restored.
If you have questions about this outage, please contact IAR at https://beav.es/datahelp

OSU Blogs (WordPress) Experiencing Slowness and Intermittent Availability

IS Status Dashboard — Wed, 30 Mar 2022 01:15:00 +0000

We are aware that the blogs.oregonstate.edu platform (WordPress) is having performance issues and is intermittently unavailable. We are investigating the issue and will share more information once it is available.

Issue with ONID Home Drives

IS Status Dashboard — Mon, 28 Mar 2022 22:00:00 +0000

Beginning around 3pm, we have received several reports of issues accessing ONID Home Drives and applications.oregonstate.edu drives, and are performing emergency maintenance today (Monday, March 28), between 5 and 5:30pm.

3 to 5 AM - OSU Telephone system maintenance

IS Status Dashboard — Sat, 26 Mar 2022 10:00:00 +0000

On Saturday, February 26, UIT Telecommunications will be performing an upgrade that improves how we connect to OSU’s dial tone provider. This process will cause a rolling outage for outbound phone calls between 3am and 5am. This means that all campus phones — including those at the Corvallis, OSU-Cascades, HMSC and Portland locations — will be unable to make calls to off-campus phone numbers, including calls to 911. However, campus phones will still be able to receive calls from off-campus phones as well as place calls to other campus phones, including Public Safety.

In case of an emergency, you can either use your mobile phone to call 911 or contact Public Safety using your campus phone by dialing 541-737-7000 (Corvallis) or 541-322-3110 (OSU Cascades).

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

Interruption to Banner and other administrative services

IS Status Dashboard — Thu, 24 Mar 2022 19:00:00 +0000

The emergency maintenance affecting Banner and other systems has been completed and was successful. Banner and the affected systems should be connecting as usual.

Issue with Network Drives (CN-Home, CN-Share)

IS Status Dashboard — Tue, 15 Mar 2022 21:00:00 +0000

Starting around 1:20pm on 3/15/2022 we have received several reports of issues accessing CN-Home, CN-Share and software.oregonstate.edu network shares. We are investigating this issue.

Some Finance and Pay reports may have missing data.

IS Status Dashboard — Thu, 10 Mar 2022 16:00:00 +0000

On Thursday March 10, 2022 IAR became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact IAR at https://beav.es/datahelp

Banner Firewall Outage Affecting Many OSU Systems and Services

IS Status Dashboard — Fri, 04 Mar 2022 16:45:00 +0000

Around 8:45am we became aware that several OSU systems and services are partially or completely unavailable. This is due to an issue with the Banner firewalls. We are working to switch over to our backup firewalls to restore these services as quickly as possible.

We will continue to post updates here as we learn more. If you have any questions or concerns regarding this outage, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

Qualtrics - Email Distribution Service Impact

IS Status Dashboard — Fri, 25 Feb 2022 20:00:00 +0000

Qualtrics engineering is actively working to resolve a Spamhaus Domain Listing of qemailserver.com that is causing an elevated number of emails to be marked as spam or being rejected by some email providers. To address this issue, Qualtrics is pursuing the following actions:

We are working with email recipient systems and block list providers to resolve these issues. Unfortunately, Qualtrics does not have direct control over these providers and we expect deliverability to improve in the coming days.
We are improving our detection mechanisms to prevent low-quality, unsolicited, bulk or “spam” email distributions coming from the Qualtrics platform.
We are more aggressively disabling email functionality for customers with very low quality email lists. Customers affected by this will be notified and only re-enabled once we’ve confirmed email best practices are being followed.
We are continuing to scale our SMTP fleet to better balance SMTP traffic to our higher reputation SMTP nodes.

In addition to the actions being taken by Qualtrics Engineering, some actions may be taken by the customer to help alleviate the email deliverability issues:

For enterprise email systems, customers may wish to consider allow-listing the @qemailserver.com email domain.
Email recipients may wish to review their Spam inbox and mark the message as “Not Spam” in their system.
While bounced emails will not be resent, we recommend scheduling reminder emails once the issue has been resolved.
Consider migrating to an External SMTP Relay. Documentation for using an External SMTP Relay can be found on our support page.

OSU IT will post updates as they become available.

Tableau Server Error - "Unable to Sign In"

IS Status Dashboard — Tue, 22 Feb 2022 19:00:00 +0000

Tuesday Feb 22, 2022, Decision Support became aware of an issue impacting Tableau Server.

Affected users will see an Unable to Sign In error when accessing the OSU Tableau Server.
If you experience this error message, you will need to restart your computer, as that should resolve the issue. You may also use an incognito browser, if a restart is too disruptive.
We are actively researching the root cause of this issue. Please let us know if you experience additional issues or have questions about this error: https://beav.es/datahelp.

Some data not loading in MyOregonState

IS Status Dashboard — Sat, 05 Feb 2022 22:30:00 +0000

We are aware that some users are not seeing some kinds of data (academic, financial, etc.) on their dashboard. We are aware and working to resolve this as quickly as possible.

MyDegrees Upgrade

IS Status Dashboard — Fri, 28 Jan 2022 14:00:00 +0000

MyDegrees was returned to service at 2:10pm on Sunday January 30, 2022, following a successful upgrade.

MyOregonState, BennyHire experiencing issues

IS Status Dashboard — Sat, 22 Jan 2022 01:01:00 +0000

Around 4:35pm today, we became aware that certain platforms such as MyOregonState and BennyHire are experiencing issues that may affect accessibility. We are currently working on resolving the issue, and will post updates as needed.

OnBase Service Degradation — Impacting ARP Emergency Aid Process

IS Status Dashboard — Wed, 19 Jan 2022 18:00:00 +0000

Around 10am, we became aware that Hyland OnBase is experiencing a degradation due to high traffic. This degradation is affecting all OnBase processes, however we are aware that many students are attempting to access the ARP emergency aid application, which is partially or completely unavailable for some users.

We are working with the vendor to resolve this issue as quickly as possible. Updates will be posted here as they become available. If you have any questions or concerns regarding this outage, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

HMSC Network Down

IS Status Dashboard — Mon, 10 Jan 2022 17:37:00 +0000

Network connectivity is currently down at Hatfield Marine Science Center. The OSU Network team have confirmed that this is an issue with our Internet Service Provider.

At this time, it appears that this may be a lengthy outage.

Service Degradation - Infrastructure load-balancers

IS Status Dashboard — Tue, 04 Jan 2022 21:54:00 +0000

We are aware that some users have been affected by intermittent connectivity to services hosted on-campus and provided by the load balancer. We have failed over to secondary systems, but it has not remediated the issue. We are currently troubleshooting and will update when we have further information.

Hyland OnBase

IS Status Dashboard — Tue, 28 Dec 2021 18:08:00 +0000

As of 10am, we are aware that some users are not able to access Hyland On base through both the web client and the desktop client. We are working the vendor to investigate the issue and will report more information once it is available.

Banner and other services unavailable on Saturday, December 25

IS Status Dashboard — Sat, 25 Dec 2021 14:00:00 +0000

University Information and Technology will be applying required regulatory upgrades to Banner on Saturday, December 25. Banner and many related OSU systems/services will be unavailable or have limited functionality between 6am and 8pm. If you have a question or concern regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The following systems/services will be affected:

Academic Catalog (CAT)
AWA
Banner
Banner Self-Service (Online Services)
Banner Workflow
Benny Hire
Benny Buy
Canvas (Some administrative functions not available)
Clean Address
Curriculum Inventory Management (CIM)
Degree Works (MyDegrees)
EvalS
FormFusion
MyOregonState (some links will be unavailable)
OSU Mobile (some data will be unavailable)
Nolij
Schedule of Classes (New Scheduler)
TouchNet (will accept payments, however, payments will not be posted until Banner returns to service)
Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

Banner outage impacting multiple services

IS Status Dashboard — Fri, 17 Dec 2021 23:14:00 +0000

We have received several reports of a Banner issue impacting multiple services, including Core.

Intermittent inaccessiblity with DUO

IS Status Dashboard — Wed, 15 Dec 2021 16:10:00 +0000

Around 8am on Wednesday, December 15, we became aware that some users were experiencing intermittent issues in connecting to and authenticating via DUO. DUO has since worked to fix the issue, and believes it has been fully resolved. We will continue to monitor the situation and post updates as needed.

Financial Aid, and Finance data load issues

IS Status Dashboard — Fri, 10 Dec 2021 17:00:00 +0000

Friday, December 10, 2021 IAR became aware of the data load issues that impact 2 data areas:

There is partial Financial Aid data missing which could cause some of those reports to not return any data at all.
Additionally, the Finance General Ledger has stale data.

This IT Status page will be updated as data is reloaded and service restored. Contact https://beav.es/status with any questions.

Canvas Performance Issues

IS Status Dashboard — Tue, 07 Dec 2021 16:00:00 +0000

Canvas is experiencing performance issues and some OSU users are seeing errors. Canvas is investigating this issue — we will post again with more information once it is available. You can view the Canvas status page for the latest information at https://status.instructure.com/.

Some Finance and Pay reports may have missing data. Currently GRS, Jaspersoft and CORE are affected.

IS Status Dashboard — Fri, 03 Dec 2021 16:18:00 +0000

On Friday Dec 3, 2021 IAR became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact IAR at https://beav.es/datahelp

Tableau is currently unavailable

IS Status Dashboard — Fri, 03 Dec 2021 00:14:00 +0000

On Thursday December 2, 2021, 4:14pm IAR became aware of an issue with Tableau. Tableau is unavailable.

We are investigating and will continue to update the IT status page (https://beav.es/status). Please contact https://beav.es/datahelp.

Jaspersoft is currently in a degraded state. As a result it is running slowly and you may not be able to download data from queries.

IS Status Dashboard — Mon, 29 Nov 2021 16:00:00 +0000

Jaspersoft is currently in a degraded state. As a result it is running slowly and you may not be able to download data from queries. We are currently working to resolve the issue as quickly as possible. Please contact https://beav.es/datahelp with questions.

Some Finance and Pay reports may have missing data. GRS, CORE and Jaspersoft impacted.

IS Status Dashboard — Wed, 24 Nov 2021 16:00:00 +0000

Some Finance and Pay reports may have missing data. GRS, CORE and Jaspersoft impacted. This status post will be updated as we learn more. Contact https://beav.es/datahelp

HMSC network down

IS Status Dashboard — Mon, 22 Nov 2021 22:05:00 +0000

OSU's network at Hatfield Marine Science Center is down, as of about 9:16am.

Link Oregon has confirmed that the cause of the outage is a fiber cut, and repair is under way. There is no estimated time for recovery yet.

TeamDynamix Email Issues

IS Status Dashboard — Thu, 18 Nov 2021 17:51:00 +0000

As of 9:30am, TeamDynamix (which powers OSU's IT ticketing system) posted an incident about email monitoring issues that are causing delays in processing emails. Tickets created by email or replies made by email that go back into the ticket can be delayed by up to an hour. The vendor is investigating this issue — we will share more as it becomes available.

OSUF Reimbursement & Scholarship System and Financial Aid Scholarship Plan Approval System - FASPA

IS Status Dashboard — Tue, 16 Nov 2021 18:53:00 +0000

The OSUF Reimbursement & Scholarship System and Financial Aid Scholarship Plan Approval System (FASPA) are currently in a degraded state. We are aware of this issue and are implementing a fix beginning at 12 noon - 1pm, Tuesday November 16, 2021.

The IT Status page (https://beav.es/status) will be updated as service is restored. Please contact https://beav.es/datahelp with any questions.

My Degrees maintenance reboot

IS Status Dashboard — Wed, 10 Nov 2021 02:00:00 +0000

MyDegrees will be rebooted at 6:00pm on 11/9/2021. It should return to service within approx. 15 minutes.

Investigating Network Issues

IS Status Dashboard — Tue, 02 Nov 2021 20:20:00 +0000

We are investigating possible network issues known to be negatively impacting the video and audio performance of some Zoom meetings.

Monday Oct 4, 2021 Tableau Server Outage

IS Status Dashboard — Mon, 04 Oct 2021 15:00:00 +0000

IAR became aware of an issue with Tableau this morning that impacts some dashboards in CORE and Tableau Server, rendering them unavailable. This status page will be updated as a solution is implemented. Please contact https://beav.es/datahelp with questions.

Registration issues for some students

IS Status Dashboard — Tue, 14 Sep 2021 21:58:00 +0000

We are aware that some students are seeing errors when trying to register for classes. This issue is being investigated with the vendor.

Students having registration issues should contact the Office of the Registrar: registrars@oregonstate.edu 541-737-4331

Some Finance and Pay reports may have missing data. Currently GRS, Jaspersoft and CORE are affected.

IS Status Dashboard — Thu, 02 Sep 2021 15:00:00 +0000

On Thursday, Sept. 2, 2021, IAR became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft, and CORE are affected. If you have questions about this outage, please contact IAR at https://beav.es/datahelp

Some Finance and Pay reports may have missing data

IS Status Dashboard — Wed, 25 Aug 2021 16:00:00 +0000

On Wednesday, August 25, 2021, IAR became aware of data load issues impacting some Finance and Pay reports. Currently, GRS, OSUF, and CORE are affected. If you have questions about this outage, please contact iar.ref@oregonstate.edu.

We will continue to update beav.es/status as we work to resolve this issue.

OnBase Errors

IS Status Dashboard — Mon, 16 Aug 2021 19:00:00 +0000

As of 7:00am on 8/17/2021, Hyland OnBase is operating normally.

Intermittent Login Issues

IS Status Dashboard — Mon, 09 Aug 2021 19:00:00 +0000

Hyland OnBase login is experiencing intermittent log in issues. Users may need to attempt to log in multiple times before being successful. We are in contact with the vendor.

Qualtrics Unavailable

IS Status Dashboard — Thu, 22 Jul 2021 17:00:00 +0000

Qualtrics issue is now resolved.

HMSC Network outage

IS Status Dashboard — Mon, 12 Jul 2021 19:00:00 +0000

The OSU network at Hatfield Marine Science Center went down at about 6:00pm on 7/12/2021. The Network team are investigating the issue.

Canvas

IS Status Dashboard — Wed, 23 Jun 2021 18:57:00 +0000

Canvas is currently unavailable. Oregon State UIT is investigating the issue.

CORE is currently experiencing performance issues.

IS Status Dashboard — Mon, 21 Jun 2021 21:30:00 +0000

Shortly after 2:20pm, IAR became aware of performance issues impacting CORE reporting. We will continue to update this IT Status page and CORE as we learn more. Please contact iar.ref@oregonstate.edu with questions.

Bridge Currently Unavailable

IS Status Dashboard — Wed, 16 Jun 2021 23:15:00 +0000

The vendor is investigating an issue that is preventing users from accessing/using Bridge. They are working toward restoring service as quickly as possible. We will provide another update as more information is available.

Issues with Sign-in, Starting and Joining Meetings

IS Status Dashboard — Wed, 09 Jun 2021 18:42:00 +0000

Zoom has received reports of users being unable to start and join Zoom Meetings and Webinars. They are currently investigating and will provide updates as we have them.

Data Warehouse and Jaspersoft - data is currently more than one day old

IS Status Dashboard — Wed, 02 Jun 2021 14:00:00 +0000

Data Warehouse and Jaspersoft are currently stale (data is more than one day old), along with a small amount of data in CORE. Please contact iar.ref@oregonstate.edu with questions and see this page (https://beav.es/status) for the latest updates.

Online Services Connection Issue

IS Status Dashboard — Tue, 01 Jun 2021 19:50:00 +0000

The resource conflicts causing these issues were contained on June 2 2021. The systems are stable and under observation.

We are having some resource issues affecting Online Services. Users may notice errors connecting to Online Services and administrative links within MyOregonState.

Banner Quarterly Maintenance May 29, 2021 12:01AM-5:00PM

IS Status Dashboard — Sat, 29 May 2021 07:00:00 +0000

This maintenance was successfully completed at 3:15PM on May 29 2021.

OSU is applying quarterly software upgrades to Banner on Saturday May 29, 2021 from 12:01AM-5:00PM. The following systems will be unavailable or have limited functionality:

• Academic Catalog (CAT), AWA, Banner, Banner Self-Service (Online Services), Banner Workflow, Benny Hire, Benny Buy, Canvas (up for normal coursework--certain administrative functions will be unavailable), Clean Address, Curriculum Inventory Management (CIM), Degree Works (MyDegrees), eSET, EvalS, FormFusion, Jaspersoft, MyOregonState (some links will be unavailable), OSU Mobile (some data will be unavailable), Nolij, OSCAR, Schedule of Classes (New Scheduler)

• Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance

• TouchNet will accept payments but payments will not be posted until Banner returns to service

CORE Unavailable from 5:15-5:30pm

IS Status Dashboard — Thu, 20 May 2021 23:33:00 +0000

CORE will be unavailable from 5:15-5:30pm on Thursday May 20, 2021. Users will need to login to CORE again once maintenance is complete. Please contact iar.ref@oregonstate.edu with questions.

CORE Reporting is currently available at a degraded level of service

IS Status Dashboard — Thu, 20 May 2021 00:50:00 +0000

Tableau dashboards in CORE are unavailable. IAR is aware of this issue and working on a resolution. Please contact iar.ref@oregonstate.edu with any questions.

CORE Unavailable from 5:30-5:35PM

IS Status Dashboard — Thu, 20 May 2021 00:26:00 +0000

CORE will be unavailable briefly, from 5:30 - 5:35PM. Users will need to login to CORE again once maintenance is complete. Please contact iar.ref@oregonstate.edu with questions.

Salesforce Outage

IS Status Dashboard — Tue, 11 May 2021 23:34:00 +0000

At approximately 3:15pm today, OSU became aware that Salesforce is currently experiencing an issue that is impacting multiple services, including BennyHire, the application portal for graduate students and summer undergraduates, Marketing Cloud and all other Salesforce functions. Salesforce is aware of this issue and working to establish a fix.

EDITED TO INCLUDE: This outage also impacts application processing for international student admissions.

Outlook Email Delivery Issue

IS Status Dashboard — Tue, 11 May 2021 21:00:00 +0000

We are aware that some users are reporting that some of their received messages in Outlook appear to be blank. Microsoft has acknowledged this issue and is investigating. We will post updates as we learn more.

Voicemail System Maintenance

IS Status Dashboard — Thu, 06 May 2021 14:00:00 +0000

Date: 1/13/21 7-9AM Telecom is performing system maintenance on the voicemail system this morning.

MyOregonState Outage

IS Status Dashboard — Wed, 28 Apr 2021 16:00:00 +0000

As of 9:00am on Wednesday April 28, we are aware that users are unable to access MyOregonState (my.oregonstate.edu). We are working to resolve the issue as quickly as possible and will post an update when we know more.

Voicemail System Maintenance

IS Status Dashboard — Wed, 21 Apr 2021 14:01:00 +0000

Date: 4/21/21 7-9AM Telecom is performing system maintenance. There will be a 20 - 30 minute outage at the beginning of the process where users will get a system maintenance notification if they try and check voicemails by dialing into 7-7111. Voicemails left during this time will be queued and delivered at the end of the outage window. Voicemail/Email integrated accounts are not impacted by the outage as they are able to listen to the voicemails left in their email inbox. For status updates check back here or on https://status.is.oregonstate.edu/. IS Status DashboardStay up to date with the latest service updates from IS Status Dashboard.status.is.oregonstate.edu

Jaspersoft has some stale data that we hope to have refreshed by Tuesday, April 6.

IS Status Dashboard — Fri, 02 Apr 2021 18:28:00 +0000

Jaspersoft has some stale data that we hope to have refreshed by Tuesday, April 6.

In Jaspersoft Student domains, the Multi Term View is missing Term 202102, and Registration hasn't been updated since 3/18/2021.
In Jaspersoft Finance, the General Ledger has not been updated since 3/31/2021.

Please contact iar.ref@oregonstate.edu with questions

Microsoft Teams Messaging Issues

IS Status Dashboard — Thu, 01 Apr 2021 22:27:00 +0000

We have received some reports of issues sending messages in Teams. Microsoft has confirmed a DNS issue is impacting Teams. For more information, see: https://status.office365.com/

Banner Issues

IS Status Dashboard — Wed, 31 Mar 2021 17:30:00 +0000

The Service Desk has received reports of errors and slowness in Banner. The Banner team are working on a resolution now.

IAR Reporting Services Status Update

IS Status Dashboard — Tue, 30 Mar 2021 23:00:00 +0000

The restoration of some of our services is still ongoing. Most services now fully available and data is current.

To view a list of reporting services, the latest changes, and service status, please visit beav.es/JR5
The IT status page (beav.es/status) will be updated as services are fully restored and become operational
If you have questions about any IAR service, please email iar.ref@oregonstate.edu

Some OSUF - Direct Payment and FS Index Reimbursement reports and features continue to experience issues after restoration

IS Status Dashboard — Tue, 30 Mar 2021 23:00:00 +0000

Some OSUF Direct Payment, and FS Index Reimbursement reports and features are currently not working as they should. Please notify iar.ref@oregonstate.edu of error messages and we will work to restore them as quickly as possible.

Some CORE reports are continuing to experience issues after restoration

IS Status Dashboard — Tue, 30 Mar 2021 23:00:00 +0000

Some CORE reports are continuing to experience issues after restoration and will not run. Please notify iar.ref@oregonstate.edu of reports that return error messages and we will work to restore them as quickly as possible.

IAR Planned Maintenance on March 25, 2021 from 7-9PM

IS Status Dashboard — Fri, 26 Mar 2021 02:00:00 +0000

IAR is performing planned maintenance on our reporting systems and tools from 7-9PM on Thursday, March 25, 2021. During this time, our services will be unavailable. We will update our IAR Reporting Services Status Knowledge Base (beav.es/JR5) with any impact outside of this window. Please contact iar.ref@oregonstate.edu with questions.

Zoom - Live transcription (automatic closed captioning) services are unavailable

IS Status Dashboard — Thu, 25 Mar 2021 21:31:00 +0000

Zoom has identified the issue causing users to be unable to use Live Transcription services within Zoom Meetings. Cloud Recording transcriptions remain unimpacted. We will continue to provide updates as we have them.

Voicemail System Maintenance

IS Status Dashboard — Thu, 25 Mar 2021 14:01:54 +0000

Date: 3/25/21 7-9AM Telecom is performing system maintenance. There will be a 20 - 30 minute outage at the beginning of the process where users will get a system maintenance notification if they try and check voicemails by dialing into 7-7111. Voicemails left during this time will be queued and delivered at the end of the outage window. Voicemail/Email integrated accounts are not impacted by the outage as they are able to listen to the voicemails left in their email inbox. For status updates check back here or on https://status.is.oregonstate.edu/. IS Status DashboardStay up to date with the latest service updates from IS Status Dashboard.status.is.oregonstate.edu

Microsoft Teams - Can't See Video During Calls

IS Status Dashboard — Thu, 18 Mar 2021 15:34:00 +0000

Users may be intermittently unable to view their own camera feed during a Microsoft Teams meeting.

Microsoft Teams/Office 365 issues

IS Status Dashboard — Mon, 15 Mar 2021 21:07:00 +0000

Some users are experiencing trouble connecting to Microsoft Teams and other Microsoft Office 365 cloud services. Microsoft has acknowledged the problem and is working on a fix.

Oracle Database Maintenance

IS Status Dashboard — Sat, 13 Mar 2021 08:00:00 +0000

The Oracle database maintenance completed successfully at 8:45am. We are procedurally verifying affected applications (restarting if necessary) and restarting AWA jobs that were scheduled to run during maintenance.

We are applying security measures and updating Oracle administrative databases on March 13 between 12:01am and 9:00am

Applications that will be unavailable or have limited functionality include: • AWA • Banner Self-Service (Online Services) • Banner 9 • Clean Address • NOLIJ • Degree Works/My Degrees (up, but recent changes may not be visible) • eSET • EvalS • FormFusion • MyOregonState (up--several links may not work) • Banner Workflow • OnBase (up—some functions will not work) • Benny Buy • Benny Hire • OSCAR • Academic Catalog • Curriculum Inventory Management • Schedule of Classes

These systems will be returned to service as soon as maintenance is complete. Some may be available earlier than others.

Zoom - Delayed Cloud Recording Processing

IS Status Dashboard — Thu, 11 Mar 2021 15:30:00 +0000

As of 7:30 AM this morning, Zoom is currently investigating delayed cloud recording processing. A portion of OSU's cloud recordings appear to be impacted by delayed processing times.

ONID Account Creation On-hold

IS Status Dashboard — Tue, 09 Mar 2021 17:41:00 +0000

ONID new account creation is currently paused.

Multi-service Outage

IS Status Dashboard — Tue, 09 Mar 2021 04:18:00 +0000

At approximately 2:30pm Monday, March 8, OSU became aware of an issue that has impacted several key Oregon State services. We are actively monitoring systems and will continue to update on service status throughout the day.

Affected services include: OSCAR, CORE, Tableau, OSU Foundation transactional systems (scholarship and direct payment systems), Grant reporting system (GRS), Voicemail integration to Outlook

There may be other services impacted that we are not yet aware of. If you are experiencing issues with a particular system, please contact the Service Desk between 8am and 7pm: https://beav.es/help.

Citrix Maintenance

IS Status Dashboard — Sat, 06 Mar 2021 21:30:00 +0000

Citrix maintenance: 1PM - midnight; Infrastructure is performing emergency repairs and maintenance on apps.oregonstate.edu (also known as Citrix or Virtual Desktop). OSU Apps Virtual desktop Virtual campus labs VetMed VDI Although we understand this not an optimal time for students or staff, we are unfortunately unable to wait until Spring Break at the risk of further unplanned outages during the last week of term and finals week. Impact: Throughout this window, users may experience interruptions to the application. We will communicate when the maintenance is complete and the application is restored.

Banner Maintenance

IS Status Dashboard — Sat, 06 Mar 2021 16:36:00 +0000

Banner and related systems will be unavailable Saturday, March 6th. Service will be restored by 5:00 PM.

Users are reporting page errors when attempting to access Canvas

IS Status Dashboard — Wed, 03 Mar 2021 20:00:00 +0000

As of 1:45pm, we are aware that some users are experiencing issues when attempting to connect to Canvas. Canvas (Instructure) is working to resolve the issue as quickly as possible. You can follow their latest status updates here: https://status.instructure.com/. We will post another update once know more about the scope and impact of this outage - or if the issue is resolved.

Zoom - Delayed Cloud Recording Processing

IS Status Dashboard — Mon, 01 Mar 2021 15:45:00 +0000

Zoom is currently investigating delayed cloud recording processing. A portion of OSU's cloud recordings appear to be impacted by delayed processing times.

Canvas Maintenance

IS Status Dashboard — Sun, 28 Feb 2021 07:00:00 +0000

Canvas will undergo required maintenance on Saturday, February 27th, at 11:00 pm PT. Canvas will be unavailable to all users until the maintenance is complete. It is expected that the maintenance will be completed by 11:30 pm PT.

Database Maintenance

IS Status Dashboard — Sat, 27 Feb 2021 17:00:00 +0000

This maintenance was completed at 11:38am:

Database maintenance on Saturday February 27, 2021 from 9:00am-noon will impact several services including: ACTWON, AWA, Banner Workflow, BennyBuy, College Scheduler, Duo self-service tools (sign up, device management, phone reactivation, tempcodes), EvalS, Grouper, Jaspersoft and MyDegrees.

Some MyOregonState data unavailable due to issues with OSU API

IS Status Dashboard — Thu, 25 Feb 2021 16:00:00 +0000

We are aware that some users are not seeing some kinds of data (academic, financial, etc.) load into their MyOregonState dashboard. The team responsible for this issue is aware and working to resolve it as quickly as possible.

Voicemail System Upgrade

IS Status Dashboard — Wed, 24 Feb 2021 13:05:00 +0000

Date: 1/13/21 7-9AM Telecom is performing upgrade maintenance on the voicemail system. There will be a complete system outage at the beginning of the process where the system will not be available to either callers or users.

OSU Internet Provider Issues

IS Status Dashboard — Thu, 18 Feb 2021 16:30:00 +0000

Oregon State University's internet provider is currently experiencing issues. Those on campus will experience connectivity issues as well as those connected to the OSU VPN. The provider is working as quickly as possible to resolve this issue and we will post another message once it is resolved.

Kaltura Partial Outage

IS Status Dashboard — Wed, 10 Feb 2021 20:00:00 +0000

The Kaltura platform which manages media upload and playback in Canvas and MediaSpace is currently experiencing an outage. The vendor is aware of the situation and is working to apply a fix.

Grant Reporting System and Nolij documents

IS Status Dashboard — Thu, 04 Feb 2021 15:18:00 +0000

IAR is currently investigating an outage of the Grant Reporting System (GRS) and Nolij documents. We will continue to update this status page as we determine a resolution. Please contact iar.ref@oregonstate.edu if you have questions.

Issues with MyOregonState, BennyBuy, Hyland OnBase

IS Status Dashboard — Wed, 27 Jan 2021 20:30:00 +0000

We are aware that some users are not seeing data load into their MyOregonState dashboard. We have identified the source of this issue with the OSU API system. We are coordinating to return MyOregonState to full operation as quickly as possible.

Hyland OnBase and BennyBuy are also known to be impacted by this issue.

Voicemail System Maintenance

IS Status Dashboard — Wed, 13 Jan 2021 15:04:00 +0000

Date: 1/13/21 7-9AM Telecom is performing system maintenance. There will be a 20 - 30 minute outage at the beginning of the process where users will get a system maintenance notification if they try and check voicemails by dialing into 7-7111. Voicemails left during this time will be queued and delivered at the end of the outage window. Voicemail/Email integrated accounts are not impacted by the outage as they are able to listen to the voicemails left in their email inbox. For status updates check back here or on https://status.is.oregonstate.edu/. IS Status DashboardStay up to date with the latest service updates from IS Status Dashboard.status.is.oregonstate.edu

Box Service Degradation - Issue with Uploads, Downloads, Preview and Box Notes

IS Status Dashboard — Fri, 08 Jan 2021 20:30:00 +0000

Box is currently investigating an ongoing issue affecting the Uploads, Downloads, Preview and Box Notes. We will provide more information as soon as it is available and update the status as it changes. More details are available by visiting: https://status.box.com/

MyOregonState Student Data Not Loading

IS Status Dashboard — Mon, 04 Jan 2021 21:30:00 +0000

We are aware that some student data is not being loaded in the MyOregonState dashboard. We are investigating the issue and will update notice once we know more or have a solution in place.

MyDegrees Intermittent Hanging

IS Status Dashboard — Thu, 10 Dec 2020 18:00:00 +0000

MyDegrees was experiencing occasional performance issues following an update 12/5/2020 - 12/11/2020. Those issues were resolved on December 11 2020.

MyDegrees Maintenance

IS Status Dashboard — Sat, 05 Dec 2020 16:00:00 +0000

MyDegrees was returned to service at 9:00am on December 10, 2020.

MyDegrees will be unavailable between December 5 and no later than December 20, 2020 for a series of upgrades. Additional information is available at this link: https://uit.oregonstate.edu/mydegrees-maintenance.

MyOregonState - Intermittent Access Issues

IS Status Dashboard — Fri, 04 Dec 2020 19:00:00 +0000

We are aware that some users are seeing errors when accessing the MyOregonState dashboard. This issue is only affecting a small number of students at this time. We will post more updates here as they are available.

Banner Maintenance

IS Status Dashboard — Thu, 26 Nov 2020 08:00:00 +0000

Several OSU services and systems will be partially or fully unavailable due to Banner maintenance happening from 12:00am to 5:00pm on Thursday, November 26.

The following systems will be unavailable or have limited functionality:

Academic Catalog (CAT)
AWA
Banner
Banner Self-Service (Online Services)
Banner Workflow
Benny Hire
Benny Buy
Canvas (Some administrative functions not available.)
Cleanaddr
Curriculum Inventory Management (CIM)
Degree Works (MyDegrees)
eSET
EvalS
FormFusion
Jaspersoft
MyOregonState (some links will be unavailable)
OSU Mobile (some data will be unavailable)
Nolij
OSCAR
Schedule of Classes (New Scheduler)
Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance
TouchNet will still accept payments but payments will not be posted until maintenance work is complete

Voicemail system License Maintenance

IS Status Dashboard — Fri, 20 Nov 2020 00:59:00 +0000

UIT Telecom will be rebooting the Voicemail system to try and correct the license validation issue.

Date/Time: 5-6PM Thur Nov 19

Impact: System will report as being in maintenance during this work.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

Voicemail Maintenance 12-1PM

IS Status Dashboard — Thu, 19 Nov 2020 20:06:00 +0000

Telecom will be taking the Voicemail system off-line for maintenance from 12-1pm today to fix a system licensing issue.

While in maintenance:

Voicemail that has been delivered to integrated email/voicemail accounts will not be affected.
New voicemails that come in while the system is in maintenance will be queued and delivered after the system is restored.
Voicemail only and voicemail integrated accounts that attempt to use the telephone user interface (TUI) to check voicemail will be told the system is in maintenance.
Voicemail only accounts will not be able to check voicemails via the Web Phone manager until the system is up.

Questions: email Telecom.help@oregonstate.edu or call 541-737-4357 (7-help) opt 1

Issues with joining meetings

IS Status Dashboard — Tue, 17 Nov 2020 16:51:00 +0000

Some users are experiencing difficulties joining meetings or with meeting disconnections. Zoom is currently working to fix this issue.

Fiber break between Newport (HMSC) and Corvallis

IS Status Dashboard — Sun, 15 Nov 2020 04:20:00 +0000

At 6:54 PM we were alerted to a loss of connectivity to the switch at HMSC. We have been able to confirm that there is a fiber break somewhere along the route to the coast. The fiber vendor has a crew out to find and if possible repair the break. High winds have been reported on the coast. This may hamper crews from affecting repair until conditions improve and they can work on the break safely. There is no ETA at this time.

The break affects both data and telecom connectivity with HMSC.

We will continue to monitor the situation and will provide updates via the Teams OSU IT isitdown channel.

Citrix Apps Login Issues

IS Status Dashboard — Fri, 13 Nov 2020 00:53:00 +0000

Customers are reporting issues logging in to Citrix Apps at apps.oregonstate.edu or via Citrix Workspace/Receiver. We are investigating the cause of this issue.

MyOregonState

IS Status Dashboard — Thu, 29 Oct 2020 23:05:00 +0000

We are aware that some users are unable to access resources within MyOregonState. We are investigating and will report here with more information as it is available.

Kaltura Access Issues

IS Status Dashboard — Wed, 28 Oct 2020 22:24:00 +0000

We are aware that some Comcast customers are unable to access Kaltura videos. If you are having trouble connecting to media.oregonstate.edu or seeing 'My Media' in Canvas, try using Firefox or connecting to the OSU VPN (vpn.oregonstate.edu) to mitigate this temporary issue.

Power outage at 9:00am caused network disruption

IS Status Dashboard — Wed, 28 Oct 2020 16:35:00 +0000

A widespread power outage on the Corvallis campus caused network issues today from about 9:00am to 9:05am. Some buildings took longer to recover. As of 9:28am, Student Experience Center, Linus Pauling Science Center, and Austin Hall were still having some network issues.

Box Outage - Login Issues and Slowness

IS Status Dashboard — Mon, 19 Oct 2020 13:45:00 +0000

Users may experience slow response times on Box.com and may encounter the error, "Sorry, we can't access that page." when attempting to log in. Users may also experience 500 errors with API. Box is investigating this issue.

Voicemail system patching

IS Status Dashboard — Thu, 15 Oct 2020 00:00:00 +0000

UIT Telecom is conducting patching of the voicemail server operating system. Date/Time: 10/14/2020 5-8pm

Impact: A the beginning of the process there will be a short outage lasting about 20 minutes. During the outage voicemail, only users will not be able to access voicemails and new voicemails will not be sent to email accounts for email integrated users. Following the outage voicemails will be accessible and any voicemails that came in during the outage will be delivered to voicemail boxes or email accounts. Voicemail delivered to integrated email/voicemail accounts prior to the outage can still be accessed and reviewed.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

Kaltura Outage

IS Status Dashboard — Mon, 12 Oct 2020 22:45:00 +0000

Kaltura is currently experiencing an outage. The vendor is currently investigating an issue with the KMS and KAF accessibility. See more updates from https://status.kaltura.com/.

MyOSU Retirement

IS Status Dashboard — Mon, 12 Oct 2020 15:00:00 +0000

MyOSU is retired as of Monday, October 12, 2020. Please use the new MyOregonState dashboard at my.oregonstate.edu. Due to technical issues, teams are still working on getting an automatic redirect in place for users trying to access the old MyOSU Portal.

Box - Issue with Box Dive and Box Sync

IS Status Dashboard — Fri, 09 Oct 2020 19:33:00 +0000

Box is investigating latency with syncing from the Box Web Application to Box Applications: Box Drive, and Box Sync. Any changes in Box will not reflect within Drive or Sync. Any changes within Drive or Sync will only reflect within the Web Application.

Issue with joining meetings and webinars

IS Status Dashboard — Wed, 07 Oct 2020 20:33:00 +0000

Investigating - We are currently investigating reports that a subset of users are experiencing connectivity problems on Zoom Meetings and Webinars.

Issue with Split Meetings

IS Status Dashboard — Wed, 30 Sep 2020 16:20:00 +0000

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. Zoom is currently investigating and we will provide updates as we have them. Our initial review shows that OSU is not currently affected by the split meeting issue, but we will continue to report updates.

Issue with Split Meetings

IS Status Dashboard — Tue, 29 Sep 2020 16:45:00 +0000

Banner and Appworx issues

IS Status Dashboard — Tue, 29 Sep 2020 15:44:19 +0000

Banner and Appworx experienced technical issues this morning due to a VM failure.

Virtual Server Issue; Several Systems Impacted

IS Status Dashboard — Tue, 29 Sep 2020 15:40:00 +0000

A VMWare host failure at about 5am affected a number of services including Banner, Appworx and MyOSU. Most services have already recovered but we are still experiencing issues with MyOSU.

Microsoft Outlook/Teams/365 Issues

IS Status Dashboard — Mon, 28 Sep 2020 22:00:00 +0000

We are aware that many users are seeing unusual behavior from Microsoft tools like Outlook, Office 365 and Teams. Microsoft is aware of the issue and actively investigating. You can follow their status page here for latest updates: https://status.office365.com/. We will continue to monitor the situations and post updates as we learn more.

Voicemail system maintenance

IS Status Dashboard — Thu, 17 Sep 2020 00:14:00 +0000

UIT Telecom is conducting maintenance on the Voicemail system.

Date/Time: 5:00 Pm - 8:00 PM

Impact: Voicemail will be unavailable during the first portion of this maintenance. Any voicemails that come in during this time will be queued for delivery following this brief outage.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

Online Services Unavailable

IS Status Dashboard — Wed, 09 Sep 2020 01:07:00 +0000

As of 8:00 PM this issue is resolved. Thanks for your patience!

At 5:16 this evening technical staff became aware that parts of Banner Self-Service ("online services") are unavailable. Banner Self-Service includes many functions accessed from MyOSU and MyOregonState including class schedules, employment information, and student account data. We are working to resolve this issue and will update this site as soon as the issue is resolved or by 9:00 PM.

Online Services Unavailable

IS Status Dashboard — Wed, 09 Sep 2020 00:16:00 +0000

Database Maintenance

IS Status Dashboard — Sat, 05 Sep 2020 06:50:00 +0000

Administrative databases and related systems will be undergoing maintenance between 11:50pm Friday September 4 2020 and 10:00am Saturday September 5 2020. The following systems will be unavailable or have limited functionality: Academic Catalog, Appworx, AWA, Banner, Banner Self Service (Online Services), Banner Workflow, BennyBuy, Benny Hire, Canvas (up for coursework--some administrative functions not available), CleanAddr, eSET, Curiculum Inventory Management (CIM), EvalS, FormFusion, MyOSU, MyDegrees (Degree Works), Nolij, OSCAR, OnBase (up—some functions will not work), OSU Mobile App (up—some functions will not work), OSU Reimbursement & Scholarship, PLPDF, Schedule of Classes (New Scheduler), Touchnet (up—will accept payments, but payments not posted until maintenance completes), ACTWON, BI Query/Data Warehouse, CORE Reports (some), Grouper, Jaspersoft, MyOregonState (up—some functions will not work), Duo self service tools (specifically Duo Sign-Up, Device Management, Phone Reactivation, and Tempcodes)

Kaltura Upload Issues

IS Status Dashboard — Wed, 02 Sep 2020 17:17:00 +0000

Kaltura is reporting reporting delays in video uploads to their platform. We are monitoring the situation with the vendor and will report any updates as they are released. Find more from Kaltura at https://status.kaltura.com/.

Kaltura Media Platform Performance Issues

IS Status Dashboard — Wed, 26 Aug 2020 14:30:00 +0000

We are aware that the Kaltura video platform is experiencing performance issues. This can impact media delivery in Canvas and MediaSpace. The vendor is aware of the issue and working to resolve it as quickly as possible. We will continue to monitor the situation and will post updates as needed. You can find the latest updates from Kaltura at https://status.kaltura.com.

Issue with joining meetings and webinars

IS Status Dashboard — Mon, 24 Aug 2020 12:51:00 +0000

Zoom is receiving reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars. They are currently investigating and we will provide updates as we have them.

OSU Cascades PBX upgrade/maintenance

IS Status Dashboard — Thu, 20 Aug 2020 19:03:38 +0000

UIT Telecom is conducting emergency fail-over testing for the telephone gateway systems located at OSU Cascades Campus.

Date/Time: 12 - 1 pm

Impact: When the remote systems are put into a fail-over state there will be a short outage for the site being tested as it transitions into and out of the fail-over state. The outage is expected to last no longer than 10 minutes. Any calls currently in progress when the fail-over and fail-back happens should not be interrupted.

While the system is in a fail-over state 5-digit dialing will not be possible to or from the site being tested. During the test window calls to or from the affected location will require that you dial the full ten digit extension for the number you’re trying to reach.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

PBX upgrade/maintenance Portland Center

IS Status Dashboard — Wed, 19 Aug 2020 19:09:00 +0000

UIT Telecom is conducting tests of the fail-over call routing today.

Date/Time: 12 - 1 pm

Impact:here will be a short outage when the system goes into fail over and when it is failed back. While the system is in a fail-over state 5-digit dialing will not be possible to or from the site being tested. During the test window calls to or from the affected location will require that you dial 9 and then the full ten digit extension for the number you’re trying to reach.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

Kaltura content visibility

IS Status Dashboard — Tue, 18 Aug 2020 23:07:00 +0000

Kaltura is currently experiencing visibility issues, where content within My Media and Media Gallery may not be visible. The vendor has identified the problem, and is working to resolve it.

Issues joining meetings and webinars with the Zoom Web Client

IS Status Dashboard — Tue, 18 Aug 2020 19:10:00 +0000

Zoom has identified the issue causing users to be unable to join Meetings and Webinars through our web client. This does not impact joining through the Zoom application. We will provide updates as they become available.

HMSC Remote Gateway Fail-over testing

IS Status Dashboard — Tue, 18 Aug 2020 19:05:00 +0000

UIT Telecom is conducting fail-over testing for the HMSC telephone gateway

Date/Time: 18 Aug 12 -1 pm

Impact: There will be a short outage when the system goes into fail over and when it is failed back. While the system is in a fail-over state 5-digit dialing will not be possible to or from the site being tested. During the test window calls to or from the affected location will require that you dial 9 and then the full ten digit extension for the number you’re trying to reach.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

August 8 2020 12:01am-5:00pm Administrative systems maintenance

IS Status Dashboard — Sat, 08 Aug 2020 07:00:00 +0000

*** Maintenance completed successfully at 4:00pm on August 4 2020

UIT is applying upgrades to Banner and AWA, which affects multiple applications.

The following systems will be unavailable or have limited functionality: AppWorx, AWA, Banner Self-Service (Online Services), Banner 9, Banner Workflow, Benny Hire, Benny Buy, Clean Address, Degree Works (My Degrees), eSET, EvalS, FormFusion, MyOSU (up--many links and portlets will not work), OnBase (up—some functions will not work), OSCAR, Schedule of Classes (New Scheduler), Academic Catalog (CAT), and Curriculum Inventory Management (CIM).

Kaltura/Mediaspace Outage

IS Status Dashboard — Wed, 05 Aug 2020 22:00:00 +0000

Starting today at approximately 10:45am, we became aware that newly uploaded videos are not displaying on Kaltura (media.oregonstate.edu). We are working with the vendor to resolve the issue as quickly as possible and will post another update by or before 5:00pm.

Issue with Split Meetings

IS Status Dashboard — Fri, 31 Jul 2020 18:28:00 +0000

Zoom has identified the issue causing participants joining a meeting being split into multiple meetings with the same meeting ID. We will continue to provide updates as we have them.

Issue with Split Meetings

IS Status Dashboard — Tue, 28 Jul 2020 16:00:00 +0000

A subset of Zoom customers may experience split meetings. Zoom has identified the problem and is currently investigating.

HMSC PBX gateway upgrade/maintenance

IS Status Dashboard — Fri, 24 Jul 2020 01:00:00 +0000

UIT Telecom is replacing the main gateway chassis, upgrading the main processor, and software on the PBX Gateway located at the OSU HMSC Campus. We will also be working with NOC to move the gateway to new switch hardware. During this time the phones will be out of service until the process is complete.

Date/Time: 7/23/20 6 -10 pm

Impact: Phones will be out of service during this maintenance.

Contact for more information: telecom.help@oregonstate.edu or Telecom help line (541)-737-4357 option 1 (leave a message as this is not manned after hours).

PBX upgrade/maintenance

IS Status Dashboard — Wed, 22 Jul 2020 19:12:58 +0000

UIT Telecom is in the process of upgrading the main processor and software on the PBX Gateway located at OSU Cascades Campus. During this time the phones will be out of service until the process is complete.

Date/Time: 12 - 2 pm

Impact: Phones will be down, incoming and outgoing calling will be out of service until this is complete.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

OSU Portland Center PBX gateway upgrade

IS Status Dashboard — Tue, 21 Jul 2020 19:02:51 +0000

UIT Telecom is in the process of upgrading the PBX gateway located at OSU's Portland location

Date/Time: 7/21/20 11 am - 1 pm

Impact: Phone service to and from this location will be out of service during this maintence.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

Avaya CMS out of service

IS Status Dashboard — Sat, 11 Jul 2020 20:16:00 +0000

The Avaya CMS will be off-line until we can affect some network changes which should occur late morning on Monday July 13th.

Telephone system upgrade outage

IS Status Dashboard — Sat, 11 Jul 2020 17:03:00 +0000

Outage complete. Testing phone system.

Box outage

IS Status Dashboard — Wed, 08 Jul 2020 23:22:00 +0000

Box is experiencing an outage. The vendor has confirmed the issue and is investigating.

Canvas Login Issues

IS Status Dashboard — Tue, 07 Jul 2020 19:00:00 +0000

We are aware that some users are experiencing issues while logging into Canvas. We are investigating the issue and will post updates and additional details here when we know more. If you have questions or concerns regarding this outage, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

Kaltura Outage

IS Status Dashboard — Wed, 10 Jun 2020 17:40:00 +0000

The Kaltura video platform, accessed through Canvas and MediaSpace, is currently unavailable. The vendor is aware of the situation and is working to resolve it.

MyOSU Outage

IS Status Dashboard — Sat, 30 May 2020 15:06:00 +0000

MyOSU is not accessible at this time. We are investigating the issue.

Duo Self-service Outage

IS Status Dashboard — Sat, 30 May 2020 14:55:00 +0000

Self-service tools for Duo are currently unavailable. We are investigating the issue and will report here once we know more.

Scheduled Database Maintenance May 23 2020 12:01am-5:00pm

IS Status Dashboard — Sat, 23 May 2020 19:00:00 +0000

Database maintenance is complete, and affected systems should be operating normally as of 11:15am.

The following systems would have been unavailable or had limited functionality during maintenance: AppWorx, AWA, Banner Self-Service (Online Services), Banner, Clean Address, Nolij, My Degrees, eSET, EvalS, FormFusion, MyOSU, Banner Workflow, OnBase, Benny Buy, Benny Hire, OSCAR

Banner outage

IS Status Dashboard — Sun, 17 May 2020 14:00:00 +0000

We are investigating an issue with Banner, MyOSU, and Online Services that began at approximately 7:00 this morning. The tools are currently unavailable. Watch this space for updates!

Issues Joining Meetings

IS Status Dashboard — Wed, 13 May 2020 16:10:00 +0000

Zoom received reports that meetings participants may have experienced intermittent issues joining meetings. Zoom has identified the issue and is working to confirm resolution of the issue. We will continue to monitor to ensure no further operational impact.

Email Delays

IS Status Dashboard — Tue, 12 May 2020 19:00:00 +0000

We are aware that some users were seeing some minor delays today when sending or receiving email. While we believe this issue is resolved, you can contact the Service Desk at is.oregonstate.edu/help or by calling 541-737-8787 if you believe you are still seeing delays with your email.

Hyland OnBase Outage

IS Status Dashboard — Tue, 21 Apr 2020 17:23:00 +0000

Hyland OnBase is currently not available to Oregon State users. This issue was caused by a data center outage earlier in the day. We are working with the vendor to resolve the issue and will post an update here once we know more.

Scheduled Database Maintenance April 18, 2020

IS Status Dashboard — Sat, 18 Apr 2020 12:30:00 +0000

10:00am. Database maintenance is complete and affected systems have been returned to service.

Kaltura Degraded Performance

IS Status Dashboard — Tue, 07 Apr 2020 20:04:00 +0000

The Kaltura video platform service is experiencing degraded performance. Users may be receiving notifications from the platform indicating that their media is ready before their media listing is updated.

VPN Disruption

IS Status Dashboard — Tue, 31 Mar 2020 18:03:00 +0000

We are aware that there was a brief disruption to VPN users this morning (March 31). The issue is resolved, but we are monitoring the system and will report any issues or disruptions.

Kaltura Degraded Performance

IS Status Dashboard — Mon, 30 Mar 2020 23:04:00 +0000

The Kaltura video platform service is experiencing degraded performance that may be reflected by blank pages appearing in My Media and Media Gallery in Canvas, and in MediaSpace. The vendor is aware of the situation and is working to resolve it. Vendor status can be seen here: https://status.kaltura.com/

OSU Mobile login issue

IS Status Dashboard — Mon, 30 Mar 2020 17:58:00 +0000

We are aware that users are unable to login to OSU Mobile for personalized content or Canvas access. We are working with the vendor to resolve the issue as quickly as possible. Another update will be posted once more is known.

MyOSU and Online Services Down

IS Status Dashboard — Sun, 29 Mar 2020 00:53:00 +0000

MyOSU is currently down. We are looking into the issue.

Kaltura down

IS Status Dashboard — Thu, 26 Mar 2020 20:25:00 +0000

We are receiving reports of an issue with Kaltura (media.oregonstate.edu). More information can be found at Kaltura's status site: https://status.kaltura.com/

Kaltura degradation in processing of videos

IS Status Dashboard — Tue, 24 Mar 2020 23:48:00 +0000

Kaltura has increased encoder capacity and is working through the backlog of encoding jobs. Status updates can be obtained at http://status.kaltura.com

myOSU certificate error

IS Status Dashboard — Mon, 23 Mar 2020 02:42:00 +0000

SSL (https) certificate error on myOSU is preventing access to all users. Technical staff are aware of the problem and working to correct it.

Zoom Authentication Outage

IS Status Dashboard — Fri, 20 Mar 2020 20:24:00 +0000

We are receiving reports of an outage for login to Zoom. Zoom is still operational for customers who are already logged in. We are investigating.

Scheduled VPN Change

IS Status Dashboard — Thu, 19 Mar 2020 19:00:00 +0000

At 6:00am tomorrow morning (March 20), we are going to change the OSU VPN to default to split tunnel. This should alleviate some of the load by keeping OSU traffic secured, but putting other traffic directly on users’ ISP connection. We do not believe this will impact our users, but you may experience a dropped connection. If this occurs, we believe reconnecting would take only a few seconds.

Zoom - Issues with Split Meetings

IS Status Dashboard — Thu, 19 Mar 2020 16:17:00 +0000

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting id. Zoom's engineering and operations teams are investigating.

Zoom Cloud Recording Processing Delays

IS Status Dashboard — Tue, 17 Mar 2020 14:41:00 +0000

Cloud Recording processing times are currently delayed due to excessive demand. Zoom's engineering team has identified the issue and has taken steps to resolve this issue.

For status updates, please see Zoom's status page for this incident report:

https://status.zoom.us/incidents/5hdzb14vhxyv

This message will be updated when the video processing delay has been resolved.

Box - Session Login Issue

IS Status Dashboard — Wed, 12 Feb 2020 22:40:00 +0000

Box has reported an issue with login sessions. Users are being logged out of Box unexpectedly. The problem is being investigating and more information will be provided as soon as possible. Based on reports within OSU, this issue is impacting some but not all users.

For details, please see: https://status.box.com/

This message will be updated when the service disruption has been resolved.

Email delivery issues to Comcast

IS Status Dashboard — Tue, 21 Jan 2020 20:20:00 +0000

We are aware that some oregonstate.edu emails are not being delivered. We have identified that the issue has to do with delivery of messages to Comcast. We are working to resolve the issue as quickly as possible and will post another update here once we know more.

Email Delays

IS Status Dashboard — Wed, 08 Jan 2020 20:00:00 +0000

We are aware that users are experiencing sporadic delays in email delivery — via all mail systems including Outlook and Gmail — and are currently investigating the issue.

Exchange Online

IS Status Dashboard — Fri, 03 Jan 2020 18:55:00 +0000

We are aware that approximately 600 users are experiencing issues sending and receiving emails via Exchange Online. We are investigating the issue and will update soon with more information.

Campus Map Degradation

IS Status Dashboard — Fri, 13 Dec 2019 23:15:00 +0000

We are aware that users are having issues with the campus map due to buildings failing to display. We are investigating the issue and will report when we know more or have implemented a solution to fix it.

Exchange Interruption 12/7/2019

IS Status Dashboard — Mon, 09 Dec 2019 22:18:00 +0000

600 users were unable to access their on-premises exchange email accounts from 4:46PM - 11:30PM Saturday, December 7. The issue was identified and resolved on December 7.

Box Outage

IS Status Dashboard — Tue, 03 Dec 2019 21:10:00 +0000

We are aware that Box is currently experiencing an outage. You can learn more and see the latest updates at https://status.box.com/

Database issue caused delays with email alias and Cyder updates

IS Status Dashboard — Fri, 15 Nov 2019 22:16:00 +0000

12:10PM to 1:03PM: Email alias updates may have been delayed.

12:10PM to 1:34PM: Updates made in Cyder were not sent to the DNS/DHCP servers.

12:10 to 12:18PM: Cyder's web interface was unresponsive.

Canvas Disruption

IS Status Dashboard — Thu, 07 Nov 2019 01:15:00 +0000

We are aware that some users are experiencing issues accessing Canvas. Instructure has identified the issue is working to resolve it. You can see their latest status information here: https://status.instructure.com/

Gmail Degradation

IS Status Dashboard — Tue, 05 Nov 2019 14:45:00 +0000

We are aware that some users are experiencing significant delays receiving email to their OSU Gmail inboxes. We are investigating the issue and will update soon with more information.

Box Outage

IS Status Dashboard — Mon, 04 Nov 2019 17:21:00 +0000

Box is experiencing an outage of upload, download, and preview, also affecting Box Drive and Box Sync. For current status, please see: https://status.box.com/

Box - Issues with Uploads and Downloads

IS Status Dashboard — Mon, 04 Nov 2019 16:50:00 +0000

Box is investigating an issue with uploads and downloads. For the latest status, see: https://status.box.com/

Partial Network or DNS Outage

IS Status Dashboard — Fri, 25 Oct 2019 17:37:00 +0000

We are receiving reports of issues accessing the following sites from OSU's network: SalesForce, Lynda.com, CDWG

Hyland Onbase Outage

IS Status Dashboard — Wed, 23 Oct 2019 16:01:00 +0000

Hyland OnBase is currently down with no ETA on when it will be available. It is down due to a Global Cloud Services outage.

Box Issues with Uploads and Downloads

IS Status Dashboard — Thu, 10 Oct 2019 23:56:00 +0000

For details and current status, see: https://status.box.com/incidents/h7cg6jhnly5l

Issue with Box Services

IS Status Dashboard — Thu, 12 Sep 2019 16:00:00 +0000

Box has reported a major service outage. This outage impacts the Box web, desktop and mobile applications. More information is available by visiting: https://status.box.com/

Outlook Performance Issues

IS Status Dashboard — Tue, 27 Aug 2019 17:17:00 +0000

We have received some reports this morning of intermittent connectivity and slowness issues with Microsoft Outlook.

Outlook Issues

IS Status Dashboard — Fri, 23 Aug 2019 17:41:00 +0000

We are experiencing intermittent connection and slowness issues with Microsoft Outlook. A case has been opened with the vendor. Customers may use Outlook Web App at https://exmail.oregonstate.edu/owa as a work-around.

Outlook time-outs

IS Status Dashboard — Wed, 21 Aug 2019 17:17:00 +0000

We are receiving reports of time-outs and delays in both Outlook and Outlook Web App, and are investigating the cause. If you are experiencing this issue, please contact the IS Service Desk at 541-737-8787.

Google Suite Login Issues

IS Status Dashboard — Mon, 19 Aug 2019 19:07:00 +0000

We are receiving reports of issues with Google Suite.

Box sign on error

IS Status Dashboard — Tue, 13 Aug 2019 18:54:00 +0000

We are receiving reports of intermittent issues with login to the box.oregonstate.edu website.

Qualtrics authentication down

IS Status Dashboard — Mon, 12 Aug 2019 21:24:00 +0000

Shortly after noon today we began receiving reports that customers are unable to login to Qualtrics.

This issue also affects access to FERPA training.

CORE Reporting Partial Outage

IS Status Dashboard — Wed, 31 Jul 2019 18:04:00 +0000

Due to an outage of the OD PROD database on Monday, some data in CORE Reports is only current as of Monday afternoon. Changes from Banner are being synchronized to the database now. The estimated time for full recovery is not yet known.

We will provide another update Thursday 8/1 in the morning or when service is fully restored - whichever comes first.

ODS Database failure

IS Status Dashboard — Wed, 31 Jul 2019 18:02:00 +0000

The OD PROD database experienced an outage on Monday, July 29. The database service has been restored. However, some data is only current as of Monday afternoon. Changes from Banner are being synchronized to the database now. The estimated time for full recovery is not yet known.

We will provide another update Thursday 8/1 in the morning or when service is fully restored - whichever comes first.

Campus Power Event and Network Disruption

IS Status Dashboard — Fri, 07 Jun 2019 15:00:00 +0000

We are aware that a power event on campus has disrupted some network infrastructure. We are investigating and commencing repairs now. Some buildings are still without power.

Issue with Box Services

IS Status Dashboard — Thu, 02 May 2019 20:32:00 +0000

Box is investigating an issue with their services. We will provide more information as it becomes available.

Outlook Issues - Stabilized

IS Status Dashboard — Wed, 24 Apr 2019 15:49:00 +0000

We received several reports the morning of 4/24/2019 regarding intermittent Outlook issues.

Outlook Issues

IS Status Dashboard — Tue, 23 Apr 2019 15:56:00 +0000

Beginning 8:27am the Service Desk has received reports of issues with Outlook connecting to the Exchange server. Not all customers are impacted. Outlook Web App (exmail.oregonstate.edu) is working.

OSU Network Issues

IS Status Dashboard — Tue, 16 Apr 2019 18:15:00 +0000

We are aware that some users are having difficulty connecting to OSU wired and wireless networks. We have identified the source of the problem and are working to further diagnose and identify a fix.

BeaverPrint card swipe issues

IS Status Dashboard — Thu, 04 Apr 2019 22:08:00 +0000

We are receiving reports of intermittent issues with card swipe to release BeaverPrint jobs. Releasing print jobs by typing in the ONID username and password may work as a work-around.

OSU Websites Outage

IS Status Dashboard — Wed, 06 Feb 2019 01:44:00 +0000

Many OSU websites are currently unavailable. We are working with our vendor to resolve the issue. We will post more information as it becomes available.

Box Disruption

IS Status Dashboard — Fri, 02 Nov 2018 21:35:00 +0000

We are currently investigating reports of the inability to access Box Services. We will provide more information as soon as it is available. More information available from the Box status page: https://status.box.com/

Exchange Service Degradation

IS Status Dashboard — Sun, 02 Sep 2018 20:00:00 +0000

Exchange service degraded. 800 users unable to connect from 1pm-4:30pm

Exchange Outage

IS Status Dashboard — Sat, 11 Aug 2018 19:00:00 +0000

A hardware failure caused ~4000 users to experience an exchange outage from 10am-9pm. Public folder access was affected as well and not remedied until Tuesday August 14

OSU Web Outage

IS Status Dashboard — Wed, 08 Aug 2018 18:00:00 +0000

Websites hosted on Acquia Cloud experienced an outage.

Appworx incident

IS Status Dashboard — Sat, 21 Jul 2018 22:14:00 +0000

Happened during a low usage period, so did not trigger any tickets.

Degree Works incident

IS Status Dashboard — Wed, 11 Jul 2018 14:40:00 +0000

MyDegree outage

db15 incident

IS Status Dashboard — Wed, 04 Jul 2018 16:00:00 +0000

Caused a partial outage for myOSU and disrupted back-end grouper processes, due to the particular needs of those applications

Exchange Service Event

IS Status Dashboard — Fri, 04 May 2018 23:00:00 +0000

A retention template was misapplied to all exchange users causing the errant deletion of a large number of users emails. Subsequent restores of these emails caused a degraded experience for all users over the following week.

Exchange Service Degredation

IS Status Dashboard — Tue, 17 Apr 2018 19:00:00 +0000

Intermittent exchange connection issues due to bug in Microsoft outlook.

Exchange Outage

IS Status Dashboard — Fri, 06 Apr 2018 18:50:00 +0000

Exchange outage. Users unable to connect to exchange.