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Past Incidents

27th July 2024

Banner Banner Maintenance, Saturday July 27th 5am to 5pm

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, July 27, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help.

The list of affected services includes:

Academic Catalog (CAT) AWA Banner Banner Self-Service (Online Services) Banner Workflow BeaverHub Benny Hire Benny Buy Canvas (Some administrative functions not available) Clean Address Curriculum Inventory Management (CIM) Degree Works (MyDegrees) EvalS FormFusion MyOregonState (some links will be unavailable) OSU Mobile (some data will be unavailable) Schedule of Classes (New Scheduler) TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

19th July 2024

Office 365 Microsoft 365 - Services on Watch after Global Outage

Microsoft had faced a global outage overnight. Services appear to be restoring as of this morning, Friday July 19. Microsoft 365 services at OSU appear functional but are are watch. Please report any issues with Microsoft 365 to the Service Desk at beav.es/help or by calling 541-737-8787.

Microsoft provided an all-clear on Friday 7/19 for their outage that occurred late on Thursday, July 18. This was a separate issue from the CrowdStrike outage that many organizations faced last Friday. The CrowdStrike issue appears not to have impacted OSU.

17th June 2024

EmpCenter EmpCenter experiencing performance issues

Around 6:15am, EmpCenter began reporting issues with their data center, which may impact OSU users.

This issue has been resolved.

6th June 2024

CORE Reporting Reporting operational issue - CORE, Jaspersoft, and GRS impacted 2024-06-06

We are aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected.

These CORE reports are unable to run:

  • FIN1872 - Terminated Funds by Org
  • FIN1859 - Remaining Expense Balance by Business Center Index
  • FIN2572 - Index Validation Table
  • PAY1560 - Actual and Default Pay by Org and Index
  • PAY1562 - Actual and Default Pay Detail

Data in these systems has not been refreshed and so does not include activity from yesterday:

  • Grant Reporting System (GRS)
  • Jaspersoft

Our UIT Decision Support team is actively working to resolve this issue. We will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp

[2:14 PM PDT] Between 6:20 AM PDT and 2:14 PM PDT on Thursday, June 6, 2024, we experienced an operational issue with data and reports in CORE, Jaspersoft, and GRS.

The issue has been resolved and all Decision Support services are operating normally.

[1:40 PM PDT] We can confirm the broad recovery of CORE data and reports affected by this issue. We are continuing to work towards full recovery for GRS and Jaspersoft.

[12:39 PM PDT] We can confirm the start of recovery for data and reports affected by this issue. We are continuing to work towards full recovery.

Data jobs correcting this issue are still running. We will provide another update at the start of recovery for data and reports affected by this issue, approximately 2 hours.

Our business partners have updated Banner data, and we are now running data jobs to resolve the issue in CORE, Jaspersoft, and GRS. The data jobs will take approximately 6 hours to run, although the affected CORE reports will be available again sooner.

We have identified the cause of the reporting issue. We are working with our business partners to update Banner data and resolve this issue. We'll provide another update by 9:00 AM PDT.

3rd June 2024

EmpCenter EmpCenter experiencing service degradation

Around 7am this morning, an outage was detected by users of the EmpCenter system. There appears to be an error on the vendor’s side and a degradation of service, and we are currently working with them to resolve this issue.

29th May 2024

Business Intelligence OnBase viewer operational issue - documents unavailable in CORE/GRS document viewer 2024-05-29

The OnBase document viewer in CORE and GRS is having an operational issue and is not serving documents.

UIT team members are responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Between 7:34 AM PDT and 8:32 AM PDT on Wednesday, May 29, 2024 we experienced an operational issue with OnBase and the OnBase document viewer in CORE and GRS. The issues have been resolved and the services are operating normally.

The issues with OnBase and the CORE/GRS document viewer are resolved. We will continue to monitor the services for a while to make sure everything is working as expected and to ensure that the issues do not recur.

We are also aware that OnBase itself may be unavailable.
CORE Reporting Reporting operational issue - CORE, Jaspersoft, and GRS impacted 2024-05-29

On Wednesday, May 29, 2024, we became aware of an issue impacting some Finance and Pay data. CORE, Jaspersoft, and GRS are affected.

These CORE reports are unable to run:

  • FIN1872 - Terminated Funds by Org
  • FIN1859 - Remaining Expense Balance by Business Center Index
  • FIN2572 - Index Validation Table
  • PAY1560 - Actual and Default Pay by Org and Index
  • PAY1562 - Actual and Default Pay Detail

Data in these systems has not been refreshed and so does not include activity from yesterday:

  • Grant Reporting System (GRS)
  • Jaspersoft

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp

Between 6:50 AM AM PDT and 12:40 PM PDT on Wednesday, May 29, 2024, we experienced an operational issue with data and reports in CORE, Jaspersoft, and GRS. The issue has been resolved and all Decision Support services are operating normally.

We can confirm the broad recovery of CORE data and reports affected by this issue. We are continuing to work towards full recovery for GRS and Jaspersoft.

We can confirm the start of recovery for data and reports affected by this issue. We are continuing to work towards full recovery.

Our UIT Decision Support team is still running data jobs to correct this issue. We will provide you with a further update by 11:30 AM PDT.

Data jobs correcting this issue are still running. We will provide you with a further update by 10:20 AM.

22nd May 2024

Hyland OnBase OnBase viewer operational issue - documents unavailable in CORE/GRS document viewer 2024-05-22

The OnBase document viewer in CORE and GRS is having an operational issue and is not serving documents.

We are also aware that OnBase itself may be unavailable.

UIT team members are responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Between 10:25 AM PDT and 12:02 PM PDT on Wednesday, May 22, 2024 we experienced an operational issue with OnBase and the OnBase document viewer in CORE and GRS. The issue has been resolved and the services are operating normally.

We believe the issue is resolved. We are still actively monitoring the service.

UIT team members are currently on a call with the vendor (Hyland).

OnBase and the OnBase document viewer in CORE and GRS are having an operational issue again.

UIT team members are responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Between 7:31 AM PDT and 9:41 AM PDT on Wednesday, May 22, 2024 we experienced an operational issue with OnBase and the OnBase document viewer in CORE and GRS. The issue has been resolved and the services are operating normally.

We believe the issue is resolved. We are still actively monitoring the service.