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Past Incidents

19th October 2020

14th October 2020

Voicemail system patching

UIT Telecom is conducting patching of the voicemail server operating system. Date/Time: 10/14/2020 5-8pm

Impact: A the beginning of the process there will be a short outage lasting about 20 minutes. During the outage voicemail, only users will not be able to access voicemails and new voicemails will not be sent to email accounts for email integrated users. Following the outage voicemails will be accessible and any voicemails that came in during the outage will be delivered to voicemail boxes or email accounts. Voicemail delivered to integrated email/voicemail accounts prior to the outage can still be accessed and reviewed.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

12th October 2020

Kaltura Kaltura Outage

Kaltura is currently experiencing an outage. The vendor is currently investigating an issue with the KMS and KAF accessibility. See more updates from https://status.kaltura.com/.

MyOSU Retirement

MyOSU is retired as of Monday, October 12, 2020. Please use the new MyOregonState dashboard at my.oregonstate.edu. Due to technical issues, teams are still working on getting an automatic redirect in place for users trying to access the old MyOSU Portal.

9th October 2020

Box - Issue with Box Dive and Box Sync

Box is investigating latency with syncing from the Box Web Application to Box Applications: Box Drive, and Box Sync. Any changes in Box will not reflect within Drive or Sync. Any changes within Drive or Sync will only reflect within the Web Application.

7th October 2020

Zoom Issue with joining meetings and webinars

Investigating - We are currently investigating reports that a subset of users are experiencing connectivity problems on Zoom Meetings and Webinars.

30th September 2020

Zoom Issue with Split Meetings

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. Zoom is currently investigating and we will provide updates as we have them. Our initial review shows that OSU is not currently affected by the split meeting issue, but we will continue to report updates.

29th September 2020

Zoom Issue with Split Meetings

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. Zoom is currently investigating and we will provide updates as they become available.

Banner Banner and Appworx issues

Banner and Appworx experienced technical issues this morning due to a VM failure.

Virtual Server Issue; Several Systems Impacted

A VMWare host failure at about 5am affected a number of services including Banner, Appworx and MyOSU. Most services have already recovered but we are still experiencing issues with MyOSU.

28th September 2020

Microsoft Outlook/Teams/365 Issues

We are aware that many users are seeing unusual behavior from Microsoft tools like Outlook, Office 365 and Teams. Microsoft is aware of the issue and actively investigating. You can follow their status page here for latest updates: https://status.office365.com/. We will continue to monitor the situations and post updates as we learn more.

16th September 2020

Voicemail system maintenance

UIT Telecom is conducting maintenance on the Voicemail system.

Date/Time: 5:00 Pm - 8:00 PM

Impact: Voicemail will be unavailable during the first portion of this maintenance. Any voicemails that come in during this time will be queued for delivery following this brief outage.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

8th September 2020

Administrative Systems/Databases Online Services Unavailable

As of 8:00 PM this issue is resolved. Thanks for your patience!

At 5:16 this evening technical staff became aware that parts of Banner Self-Service ("online services") are unavailable. Banner Self-Service includes many functions accessed from MyOSU and MyOregonState including class schedules, employment information, and student account data. We are working to resolve this issue and will update this site as soon as the issue is resolved or by 9:00 PM.

Banner Online Services Unavailable

At 5:16 this evening technical staff became aware that parts of Banner Self-Service ("online services") are unavailable. Banner Self-Service includes many functions accessed from MyOSU and MyOregonState including class schedules, employment information, and student account data. We are working to resolve this issue and will update this site as soon as the issue is resolved or by 9:00 PM.

4th September 2020

Administrative Systems/Databases Database Maintenance

Administrative databases and related systems will be undergoing maintenance between 11:50pm Friday September 4 2020 and 10:00am Saturday September 5 2020. The following systems will be unavailable or have limited functionality: Academic Catalog, Appworx, AWA, Banner, Banner Self Service (Online Services), Banner Workflow, BennyBuy, Benny Hire, Canvas (up for coursework--some administrative functions not available), CleanAddr, eSET, Curiculum Inventory Management (CIM), EvalS, FormFusion, MyOSU, MyDegrees (Degree Works), Nolij, OSCAR, OnBase (up—some functions will not work), OSU Mobile App (up—some functions will not work), OSU Reimbursement & Scholarship, PLPDF, Schedule of Classes (New Scheduler), Touchnet (up—will accept payments, but payments not posted until maintenance completes), ACTWON, BI Query/Data Warehouse, CORE Reports (some), Grouper, Jaspersoft, MyOregonState (up—some functions will not work), Duo self service tools (specifically Duo Sign-Up, Device Management, Phone Reactivation, and Tempcodes)

2nd September 2020

Kaltura Kaltura Upload Issues

Kaltura is reporting reporting delays in video uploads to their platform. We are monitoring the situation with the vendor and will report any updates as they are released. Find more from Kaltura at https://status.kaltura.com/.

26th August 2020

Kaltura Kaltura Media Platform Performance Issues

We are aware that the Kaltura video platform is experiencing performance issues. This can impact media delivery in Canvas and MediaSpace. The vendor is aware of the issue and working to resolve it as quickly as possible. We will continue to monitor the situation and will post updates as needed. You can find the latest updates from Kaltura at https://status.kaltura.com.

24th August 2020

20th August 2020

OSU Cascades PBX upgrade/maintenance

UIT Telecom is conducting emergency fail-over testing for the telephone gateway systems located at OSU Cascades Campus.

Date/Time: 12 - 1 pm

Impact: When the remote systems are put into a fail-over state there will be a short outage for the site being tested as it transitions into and out of the fail-over state. The outage is expected to last no longer than 10 minutes. Any calls currently in progress when the fail-over and fail-back happens should not be interrupted.

While the system is in a fail-over state 5-digit dialing will not be possible to or from the site being tested. During the test window calls to or from the affected location will require that you dial the full ten digit extension for the number you’re trying to reach.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

19th August 2020

PBX upgrade/maintenance Portland Center

UIT Telecom is conducting tests of the fail-over call routing today.

Date/Time: 12 - 1 pm

Impact:here will be a short outage when the system goes into fail over and when it is failed back. While the system is in a fail-over state 5-digit dialing will not be possible to or from the site being tested. During the test window calls to or from the affected location will require that you dial 9 and then the full ten digit extension for the number you’re trying to reach.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

18th August 2020

Kaltura Kaltura content visibility

Kaltura is currently experiencing visibility issues, where content within My Media and Media Gallery may not be visible. The vendor has identified the problem, and is working to resolve it.

Zoom Issues joining meetings and webinars with the Zoom Web Client

Zoom has identified the issue causing users to be unable to join Meetings and Webinars through our web client. This does not impact joining through the Zoom application. We will provide updates as they become available.

HMSC Remote Gateway Fail-over testing

UIT Telecom is conducting fail-over testing for the HMSC telephone gateway

Date/Time: 18 Aug 12 -1 pm

Impact: There will be a short outage when the system goes into fail over and when it is failed back. While the system is in a fail-over state 5-digit dialing will not be possible to or from the site being tested. During the test window calls to or from the affected location will require that you dial 9 and then the full ten digit extension for the number you’re trying to reach.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

8th August 2020

Administrative Systems/Databases August 8 2020 12:01am-5:00pm Administrative systems maintenance

*** Maintenance completed successfully at 4:00pm on August 4 2020

UIT is applying upgrades to Banner and AWA, which affects multiple applications.

The following systems will be unavailable or have limited functionality: AppWorx, AWA, Banner Self-Service (Online Services), Banner 9, Banner Workflow, Benny Hire, Benny Buy, Clean Address, Degree Works (My Degrees), eSET, EvalS, FormFusion, MyOSU (up--many links and portlets will not work), OnBase (up—some functions will not work), OSCAR, Schedule of Classes (New Scheduler), Academic Catalog (CAT), and Curriculum Inventory Management (CIM).

5th August 2020

31st July 2020

Zoom Issue with Split Meetings

Zoom has identified the issue causing participants joining a meeting being split into multiple meetings with the same meeting ID. We will continue to provide updates as we have them.

28th July 2020

Zoom Issue with Split Meetings

A subset of Zoom customers may experience split meetings. Zoom has identified the problem and is currently investigating.

23rd July 2020

HMSC PBX gateway upgrade/maintenance

UIT Telecom is replacing the main gateway chassis, upgrading the main processor, and software on the PBX Gateway located at the OSU HMSC Campus. We will also be working with NOC to move the gateway to new switch hardware. During this time the phones will be out of service until the process is complete.

Date/Time: 7/23/20 6 -10 pm

Impact: Phones will be out of service during this maintenance.

Contact for more information: telecom.help@oregonstate.edu or Telecom help line (541)-737-4357 option 1 (leave a message as this is not manned after hours).

22nd July 2020

PBX upgrade/maintenance

UIT Telecom is in the process of upgrading the main processor and software on the PBX Gateway located at OSU Cascades Campus. During this time the phones will be out of service until the process is complete.

Date/Time: 12 - 2 pm

Impact: Phones will be down, incoming and outgoing calling will be out of service until this is complete.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

21st July 2020

OSU Portland Center PBX gateway upgrade

UIT Telecom is in the process of upgrading the PBX gateway located at OSU's Portland location

Date/Time: 7/21/20 11 am - 1 pm

Impact: Phone service to and from this location will be out of service during this maintence.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

11th July 2020

8th July 2020

7th July 2020

Canvas Canvas Login Issues

We are aware that some users are experiencing issues while logging into Canvas. We are investigating the issue and will post updates and additional details here when we know more. If you have questions or concerns regarding this outage, please contact the Service Desk at beav.es/help or by calling 541-737-8787.