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Stickied Incidents

4th May 2024

Banner Banner Maintenance Saturday May 4th from 5 am to 5 pm

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, May 4th, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help.

Past Incidents

22nd May 2024

8th May 2024

4th May 2024

Banner Banner Maintenance Saturday May 4th from 5 am to 5 pm

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, May 4th, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help.

4th April 2024

Network/Wireless Intermittent Network Issues

Starting around 12:15pm today, we started getting reports of slow internet across campus, and intermittent connectivity issues. We are currently investigating the issue with our upstream network provider.

21st March 2024

Email Some Outlook for Mac issues reported 3/21/2024

Some Outlook for Mac users have been reporting issues connecting to email today, 3/21/2024. Users may see an error similar to "Unable to sign in" or "Unable to add account. Please check your credentials and try again." Microsoft has acknowledged the issue and is working to resolve it.

As a temporary work-around, please use Outlook on the Web at: http://exchange.oregonstate.edu

22nd February 2024

CORE Reporting CORE/GRS OnBase document viewer operational issue 2024-02-22

At 8:16 AM PST on Thursday, February 22, 2024 we became aware of an issue with the OnBase (Nolij) document viewer that is available in CORE and the Grant Reporting System (GRS).

After clicking on the red "N" logo to view a document, documents do not return as expected and an error page is displayed.

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

15th February 2024

Qualtrics Qualtrics email sending issue

We are aware of an issue sending email from Qualtrics surveys using oregonstate.edu email domains. This issue is being worked on.

2nd February 2024

DegreeWorks (aka MyDegrees) is experiencing a 403 (access denied) error. Technical staff are reviewing this issue.

DegreeWorks (aka MyDegrees) is experiencing a 403 (access denied) error. Technical staff are reviewing this issue.

1st February 2024

Box Box- Files can't be uploaded to institutionally owned Box folders

We are aware and investigating a partial outage of Box where files can't be uploaded to institutionally owned Box folders. Users are encountering an error during this process. There may also be synchronization problems if files in Box are being edited.

Our team is investigating, but the issue remains unresolved. While we work on a resolution, we recommend using personal Box folders, if available, or storing in other services, such as OneDrive, that are unaffected.

Regular status updates will be provided, and you can also check our status page, https://status.is.oregonstate.edu/ for news

29th January 2024

OSU Websites OSU Web Sites Temporarily Unavailable

We have confirmed that a number of OSU web sites are temporarily unavailable and we are working with the hosting provider, Acquia, to restore access. This is being treated as a critical incident with them. The main oregonstate.edu site remains available but many subdomains are unavailable at this time. UIT Digital Experience team is actively troubleshooting the issue and we are working rapidly to resolve the incident with our hosting provider. Updates will be provided as they become as available.

27th January 2024

CORE Reporting CORE OnBase document viewer operational issue 2024-01-27

At 04:08 PM PST on Saturday, January 27, 2024 we became aware of an issue with the OnBase (Nolij) document viewer that is available in CORE and the Grant Reporting System (GRS).

After clicking on the red "N" logo to view a document, documents may not return as expected and an error page is displayed; or documents may return after a long wait.

Our UIT Decision Support team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.