Oregon State University
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Past Incidents

22nd June 2022

Hyland OnBase Hyland OnBase API Outage

We are aware that Hyland OnBase is currently experiencing an API outage. This affects AWA jobs that upload documents to OnBase, Banner self-service pages that display documents from OnBase, the Banner Workflow that inserts to OnBase, and any other systems that utilize the onbase-docs API. The vendor is aware of this issue and working to resolve it as quickly as possible. We will post information as it becomes available or if the issue is resolved.

Business Intelligence CORE OnBase/Nolij document viewer service outage

Links to finance documents in OnBase from within CORE/GRS reports currently do not work at this time. UIT is investigating. Please contact https://beav.es/datahelp with questions.

9th June 2022

Bridge Bridge Training Performance Issues

We are aware that the Bridge training management system is experiencing a service degradation. Training content is loading slowly, and sometimes not at all. The vendor is aware of the issue and we will share any updates as they become available.

6th June 2022

Tableau Users Downgraded to Viewer

We are aware that all Tableau users have been downgraded to viewer. We have identified, reported, and are actively working to resolve this issue with the Tableau server environment: analytics.oregonstate.edu. We will provide an update when we have more information or the issue has been resolved.

27th May 2022

Banner Saturday, May 28, from 8am to 1pm — Oracle upgrade; interruption to Banner, other administrative services

University Information and Technology will be installing patches to its Oracle databases on Saturday, May 28, between 8am and 1pm. Banner and many related OSU systems/services will be unavailable or have limited functionality during this time.

Administrative systems such as Banner, Online Services, AWA and Degree Works may be affected and access to these systems will be interrupted during the maintenance window. The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

25th May 2022

CORE Reporting CORE - Partial Outage for Finance and Pay Data

We are currently experiencing an issue with the finance and pay data for the CORE reports. As a result, some finance and pay reports may not run or may return incomplete data. An example of this is PAY1560. We will post updates here as they become available.

Banner Some Banner services down

We have received reports of a "502 Bad Gateway" error in Banner. Impacted services include: Banner HRIS, Banner Student, and Banner Financial Aid. This issue is currently being investigated.

24th May 2022

Administrative Systems/Databases DocuSign Currently Unavailable

We are aware that DocuSign is currently experiencing an outage. This affects a number of processes at Oregon State, including unclassified and classified job changes and reappointments, summer hire processes, student SU approvals, BennyHire processes, late petition of registration, etc. DocuSign is aware of this outage and are working to resolve it. We will post updates here as they become available or you can follow the DocuSign status page for the latest updates: https://status.docusign.com/

16th May 2022

Authentication Systems Duo login with hardware token currently unavailable

Duo login with a hardware token is currently unavailable. Please use other methods such as the Duo mobile app or a security key.

10th May 2022

Business Intelligence CORE OnBase/Nolij document viewer service outage

Links to finance documents in OnBase from within CORE/GRS reports currently do not work at this time. UIT is investigating. Please contact https://beav.es/datahelp with questions.

9th May 2022

OSU Websites OSU Homepage Unavailable

We are aware that some users are unable to access the OSU homepage. We are investigating and working to resolve the issue as quickly as possible. Another update once we have more information to share or the issue is resolved.

7th May 2022

Banner Saturday, May 7, from midnight to 5pm — Banner upgrade; interruption to Banner, other administrative services

On Saturday, May 7, we will be performing our regular quarterly upgrades to Banner, beginning at midnight and ending at 5pm. During this timeframe, there may be a break in connectivity to Banner and other administrative systems. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

5th May 2022

Kaltura Issues accessing My Media in Canvas

We are aware of an issue with Kaltura that is preventing some users from accessing My Media in Canvas. Kaltura is investigating the issue and we will post an update once more information is available. The affected Kaltura services include Mediaspace, KMC, uploads, playback, New Live Sessions, and analytics.

25th April 2022

Issue with Network share drives, slow logins

We are aware some users are unable to access CN-Share and CN-Home file storage. This issue may also be affecting users logging into their workstations and experience long loading times. We are investigating the issue and will post another update once we know more or the issue has been resolved.

18th April 2022

Issues accessing Banner Admin

We are aware that some users are experiencing issues with accessing Banner Admin pages as of around 10:30 am this morning (Monday, April 18). We are currently investigating the issue and will provide updates as needed.

13th April 2022

Administrative Systems/Databases Oracle Production database issue impacting some services

An Oracle Production database issue is impacting some services, including: Core reporting, ETL, and some features in MyOregonState.

MyOregonState Some Features of MyOregonState Remain Unavailable

Some features of MyOregonState remain affected by the earlier Oracle database issues. Teams are working to resolve this issue as quickly as possible. More information will be posted here as it becomes available.

Business Intelligence Many data services degraded or unavailable

On Wednesday, April 13, 2022, IAR became aware of database & connectivity issues impacting CORE, GRS, Jaspersoft and some Tableau dashboards.

  • Yesterday's data was not picked up last night. We will start refreshing the data as soon as the system is available, and anticipate services slowly becoming fully or partially available by the afternoon.
  • The IT Status page (https://beav.es/status) will be updated as services are restored.
  • If you have questions about this outage, please contact IAR at https://beav.es/datahelp

29th March 2022

OSU Websites OSU Blogs (WordPress) Experiencing Slowness and Intermittent Availability

We are aware that the blogs.oregonstate.edu platform (WordPress) is having performance issues and is intermittently unavailable. We are investigating the issue and will share more information once it is available.

28th March 2022

Issue with ONID Home Drives

Beginning around 3pm, we have received several reports of issues accessing ONID Home Drives and applications.oregonstate.edu drives, and are performing emergency maintenance today (Monday, March 28), between 5 and 5:30pm.

26th March 2022

3 to 5 AM - OSU Telephone system maintenance

On Saturday, February 26, UIT Telecommunications will be performing an upgrade that improves how we connect to OSU’s dial tone provider. This process will cause a rolling outage for outbound phone calls between 3am and 5am. This means that all campus phones — including those at the Corvallis, OSU-Cascades, HMSC and Portland locations — will be unable to make calls to off-campus phone numbers, including calls to 911. However, campus phones will still be able to receive calls from off-campus phones as well as place calls to other campus phones, including Public Safety.

In case of an emergency, you can either use your mobile phone to call 911 or contact Public Safety using your campus phone by dialing 541-737-7000 (Corvallis) or 541-322-3110 (OSU Cascades).

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

24th March 2022

Banner Interruption to Banner and other administrative services

The emergency maintenance affecting Banner and other systems has been completed and was successful. Banner and the affected systems should be connecting as usual.

15th March 2022

10th March 2022

Business Intelligence Some Finance and Pay reports may have missing data.

On Thursday March 10, 2022 IAR became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact IAR at https://beav.es/datahelp

4th March 2022

Banner Banner Firewall Outage Affecting Many OSU Systems and Services

Around 8:45am we became aware that several OSU systems and services are partially or completely unavailable. This is due to an issue with the Banner firewalls. We are working to switch over to our backup firewalls to restore these services as quickly as possible.

We will continue to post updates here as we learn more. If you have any questions or concerns regarding this outage, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

25th February 2022

Qualtrics Qualtrics - Email Distribution Service Impact

Qualtrics engineering is actively working to resolve a Spamhaus Domain Listing of qemailserver.com that is causing an elevated number of emails to be marked as spam or being rejected by some email providers. To address this issue, Qualtrics is pursuing the following actions:

  • We are working with email recipient systems and block list providers to resolve these issues. Unfortunately, Qualtrics does not have direct control over these providers and we expect deliverability to improve in the coming days.
  • We are improving our detection mechanisms to prevent low-quality, unsolicited, bulk or “spam” email distributions coming from the Qualtrics platform.
  • We are more aggressively disabling email functionality for customers with very low quality email lists. Customers affected by this will be notified and only re-enabled once we’ve confirmed email best practices are being followed.
  • We are continuing to scale our SMTP fleet to better balance SMTP traffic to our higher reputation SMTP nodes.

In addition to the actions being taken by Qualtrics Engineering, some actions may be taken by the customer to help alleviate the email deliverability issues:

  • For enterprise email systems, customers may wish to consider allow-listing the @qemailserver.com email domain.
  • Email recipients may wish to review their Spam inbox and mark the message as “Not Spam” in their system.
  • While bounced emails will not be resent, we recommend scheduling reminder emails once the issue has been resolved.
  • Consider migrating to an External SMTP Relay. Documentation for using an External SMTP Relay can be found on our support page.

OSU IT will post updates as they become available.