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Past Incidents

26th November 2022

Banner Interruption to Banner, other administrative services — November 26

University Information and Technology will be applying required upgrades to Banner on Saturday, November 26. Banner and many related OSU systems/services will be unavailable or have limited functionality at this time. If you have a question or concern regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The following systems/services will be affected: Academic Catalog (CAT), AWA, Banner, Banner Self-Service (Online Services), Banner Workflow, Benny Hire, Benny Buy, Canvas (Some administrative functions not available), Clean Address, Curriculum Inventory Management (CIM), Degree Works (MyDegrees), EvalS, FormFusion, MyOregonState (some links will be unavailable), OSU Mobile (some data will be unavailable), Nolij, Schedule of Classes (New Scheduler), TouchNet (will accept payments, however, payments will not be posted until Banner returns to service), Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

23rd November 2022

Network/Wireless WiFi and VPN Issues

We are receiving reports of widespread WiFi and VPN outages.

15th November 2022

CORE Reporting Reporting operational issue 2022-11-15

On Tuesday, November 15, 2022 we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

14th November 2022

Network/Wireless Campus Wifi Outage

As of approximately 1:00pm, we became aware that users who were connected to campus Wi-Fi networks (Eduroam, OSU Secure, etc.) were no longer able to access the internet. We are investigating the cause of this outage and will share updates to the IT Status page at beav.es/status.

If you have any questions or concerns, please contact the Service Desk at beave.es/help or by calling 541-737-8787.

11th November 2022

Banner Upcoming Maintenance: Interruption to Banner, other administrative services — Friday, November 11

University Information and Technology will be applying necessary quarterly upgrades to Banner on Friday, November 11, between midnight and 5pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The list of affected services includes:

Academic Catalog (CAT), AWA, Banner, Banner Self-Service (Online Services), Banner Workflow, Benny Hire, Benny Buy, Canvas (Some administrative functions not available), Clean Address, Curriculum Inventory Management (CIM), Degree Works (MyDegrees), EvalS, FormFusion, MyOregonState (some links will be unavailable), OSU Mobile (some data will be unavailable), Schedule of Classes (New Scheduler), TouchNet (will accept payments, however, payments will not be posted until Banner returns to service), Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

1st November 2022

CORE Reporting Reporting operational issue 2022-11-01

On Tuesday, November 1, 2022 we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

19th October 2022

Box Box Service Issue - Service Unavailable Message when Preview or Loading Files

A service issue with Box has been reported and is under investigation. Users may be unable to open or preview files in the Web Application and receive an error "Service Unavailable - We are currently experiencing technical difficulties. Please try again later."

18th October 2022

CORE Reporting Some Finance and Pay reports may have missing data.

On Tuesday, October 18, 2022 we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

7th October 2022

Emergency Banner Outage

In order to address a network emergency, we will need to take Banner and related systems offline in order to make the necessary adjustments. We will be performing this maintenance from 11am to 1pm today (Friday, October 7).

The list of affected services includes: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

4th October 2022

Business Intelligence Some Finance and Pay reports may have missing data.

On Tuesday, October 4, 2022 we became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact Decision Support at https://beav.es/datahelp

22nd September 2022

TeamDynamix TeamDynamix Unavailable

We are aware that the OSU IT ticketing system (TeamDynamix) is unavailable. We are investigating the issue with the vendor and will post more information as it becomes available.

21st September 2022

19th September 2022

15th September 2022

Network/Wireless Outage impacting multiple systems

We have received reports of outages for several services including Banner Self-service, MyDegrees, Financial Aid, course registration, and DocuSign. We are investigating this issue.

Zoom Zoom Website Down

Around 8:00 AM on Thursday, September 15 we received reports of the Zoom website being down. This appears to be impacting both the Zoom website, as well as hosting and joining meetings/webinars. We are investigating the issue and will continue to post updates as they become available.

10th September 2022

Banner Planned Banner upgrades, some systems unavailable

University Information and Technology will be applying required upgrades to Banner on Saturday, September 10. Banner and many related OSU systems/services will be unavailable or have limited functionality between 5am and 8pm. If you have a question or concern regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The following systems/services will be affected: • Academic Catalog (CAT) • AWA • Banner • Banner Self-Service (Online Services) • Banner Workflow • Benny Hire • Benny Buy • Canvas (Some administrative functions not available) • Clean Address • Curriculum Inventory Management (CIM) • Degree Works (MyDegrees) • EvalS • FormFusion • MyOregonState (some links will be unavailable) • OSU Mobile (some data will be unavailable) • Nolij • Schedule of Classes (New Scheduler) • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.