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Stickied Incidents

13th January 2021

Voicemail System Maintenance

Date: 1/13/21 7-9AM Telecom is performing system maintenance. There will be a 20 - 30 minute outage at the beginning of the process where users will get a system maintenance notification if they try and check voicemails by dialing into 7-7111. Voicemails left during this time will be queued and delivered at the end of the outage window. Voicemail/Email integrated accounts are not impacted by the outage as they are able to listen to the voicemails left in their email inbox. For status updates check back here or on https://status.is.oregonstate.edu/. IS Status DashboardStay up to date with the latest service updates from IS Status Dashboard.status.is.oregonstate.edu

Past Incidents

13th January 2021

Voicemail System Maintenance

Date: 1/13/21 7-9AM Telecom is performing system maintenance. There will be a 20 - 30 minute outage at the beginning of the process where users will get a system maintenance notification if they try and check voicemails by dialing into 7-7111. Voicemails left during this time will be queued and delivered at the end of the outage window. Voicemail/Email integrated accounts are not impacted by the outage as they are able to listen to the voicemails left in their email inbox. For status updates check back here or on https://status.is.oregonstate.edu/. IS Status DashboardStay up to date with the latest service updates from IS Status Dashboard.status.is.oregonstate.edu

8th January 2021

Box Service Degradation - Issue with Uploads, Downloads, Preview and Box Notes

Box is currently investigating an ongoing issue affecting the Uploads, Downloads, Preview and Box Notes. We will provide more information as soon as it is available and update the status as it changes. More details are available by visiting: https://status.box.com/

4th January 2021

MyOregonState MyOregonState Student Data Not Loading

We are aware that some student data is not being loaded in the MyOregonState dashboard. We are investigating the issue and will update notice once we know more or have a solution in place.

10th December 2020

MyDegrees MyDegrees Intermittent Hanging

MyDegrees was experiencing occasional performance issues following an update 12/5/2020 - 12/11/2020. Those issues were resolved on December 11 2020.

5th December 2020

MyDegrees MyDegrees Maintenance

MyDegrees was returned to service at 9:00am on December 10, 2020.

MyDegrees will be unavailable between December 5 and no later than December 20, 2020 for a series of upgrades. Additional information is available at this link: https://uit.oregonstate.edu/mydegrees-maintenance.

4th December 2020

MyOregonState MyOregonState - Intermittent Access Issues

We are aware that some users are seeing errors when accessing the MyOregonState dashboard. This issue is only affecting a small number of students at this time. We will post more updates here as they are available.

26th November 2020

Banner Banner Maintenance

Several OSU services and systems will be partially or fully unavailable due to Banner maintenance happening from 12:00am to 5:00pm on Thursday, November 26.

The following systems will be unavailable or have limited functionality:

  • Academic Catalog (CAT)
  • AWA
  • Banner
  • Banner Self-Service (Online Services)
  • Banner Workflow
  • Benny Hire
  • Benny Buy
  • Canvas (Some administrative functions not available.)
  • Cleanaddr
  • Curriculum Inventory Management (CIM)
  • Degree Works (MyDegrees)
  • eSET
  • EvalS
  • FormFusion
  • Jaspersoft
  • MyOregonState (some links will be unavailable)
  • OSU Mobile (some data will be unavailable)
  • Nolij
  • OSCAR
  • Schedule of Classes (New Scheduler)
  • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance
  • TouchNet will still accept payments but payments will not be posted until maintenance work is complete

19th November 2020

Voicemail system License Maintenance

UIT Telecom will be rebooting the Voicemail system to try and correct the license validation issue.

Date/Time: 5-6PM Thur Nov 19

Impact: System will report as being in maintenance during this work.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

Telephone and Voicemail Voicemail Maintenance 12-1PM

Telecom will be taking the Voicemail system off-line for maintenance from 12-1pm today to fix a system licensing issue.

While in maintenance:

  • Voicemail that has been delivered to integrated email/voicemail accounts will not be affected.
  • New voicemails that come in while the system is in maintenance will be queued and delivered after the system is restored.
  • Voicemail only and voicemail integrated accounts that attempt to use the telephone user interface (TUI) to check voicemail will be told the system is in maintenance.
  • Voicemail only accounts will not be able to check voicemails via the Web Phone manager until the system is up.

Questions: email Telecom.help@oregonstate.edu or call 541-737-4357 (7-help) opt 1

17th November 2020

Zoom Issues with joining meetings

Some users are experiencing difficulties joining meetings or with meeting disconnections. Zoom is currently working to fix this issue.

14th November 2020

Fiber break between Newport (HMSC) and Corvallis

At 6:54 PM we were alerted to a loss of connectivity to the switch at HMSC. We have been able to confirm that there is a fiber break somewhere along the route to the coast. The fiber vendor has a crew out to find and if possible repair the break. High winds have been reported on the coast. This may hamper crews from affecting repair until conditions improve and they can work on the break safely. There is no ETA at this time.

The break affects both data and telecom connectivity with HMSC.

We will continue to monitor the situation and will provide updates via the Teams OSU IT isitdown channel.

12th November 2020

Citrix Apps Login Issues

Customers are reporting issues logging in to Citrix Apps at apps.oregonstate.edu or via Citrix Workspace/Receiver. We are investigating the cause of this issue.

29th October 2020

MyOregonState MyOregonState

We are aware that some users are unable to access resources within MyOregonState. We are investigating and will report here with more information as it is available.

28th October 2020

Kaltura Kaltura Access Issues

We are aware that some Comcast customers are unable to access Kaltura videos. If you are having trouble connecting to media.oregonstate.edu or seeing 'My Media' in Canvas, try using Firefox or connecting to the OSU VPN (vpn.oregonstate.edu) to mitigate this temporary issue.

Network/Wireless Power outage at 9:00am caused network disruption

A widespread power outage on the Corvallis campus caused network issues today from about 9:00am to 9:05am. Some buildings took longer to recover. As of 9:28am, Student Experience Center, Linus Pauling Science Center, and Austin Hall were still having some network issues.

19th October 2020

14th October 2020

Voicemail system patching

UIT Telecom is conducting patching of the voicemail server operating system. Date/Time: 10/14/2020 5-8pm

Impact: A the beginning of the process there will be a short outage lasting about 20 minutes. During the outage voicemail, only users will not be able to access voicemails and new voicemails will not be sent to email accounts for email integrated users. Following the outage voicemails will be accessible and any voicemails that came in during the outage will be delivered to voicemail boxes or email accounts. Voicemail delivered to integrated email/voicemail accounts prior to the outage can still be accessed and reviewed.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

12th October 2020

Kaltura Kaltura Outage

Kaltura is currently experiencing an outage. The vendor is currently investigating an issue with the KMS and KAF accessibility. See more updates from https://status.kaltura.com/.

MyOSU Retirement

MyOSU is retired as of Monday, October 12, 2020. Please use the new MyOregonState dashboard at my.oregonstate.edu. Due to technical issues, teams are still working on getting an automatic redirect in place for users trying to access the old MyOSU Portal.

9th October 2020

Box - Issue with Box Dive and Box Sync

Box is investigating latency with syncing from the Box Web Application to Box Applications: Box Drive, and Box Sync. Any changes in Box will not reflect within Drive or Sync. Any changes within Drive or Sync will only reflect within the Web Application.

7th October 2020

Zoom Issue with joining meetings and webinars

Investigating - We are currently investigating reports that a subset of users are experiencing connectivity problems on Zoom Meetings and Webinars.

30th September 2020

Zoom Issue with Split Meetings

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. Zoom is currently investigating and we will provide updates as we have them. Our initial review shows that OSU is not currently affected by the split meeting issue, but we will continue to report updates.

29th September 2020

Zoom Issue with Split Meetings

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting ID. Zoom is currently investigating and we will provide updates as they become available.

Banner Banner and Appworx issues

Banner and Appworx experienced technical issues this morning due to a VM failure.

Virtual Server Issue; Several Systems Impacted

A VMWare host failure at about 5am affected a number of services including Banner, Appworx and MyOSU. Most services have already recovered but we are still experiencing issues with MyOSU.

28th September 2020

Microsoft Outlook/Teams/365 Issues

We are aware that many users are seeing unusual behavior from Microsoft tools like Outlook, Office 365 and Teams. Microsoft is aware of the issue and actively investigating. You can follow their status page here for latest updates: https://status.office365.com/. We will continue to monitor the situations and post updates as we learn more.