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All systems are operational

Past Incidents

30th May 2020

Authentication Systems Duo Self-service Outage

Self-service tools for Duo are currently unavailable. We are investigating the issue and will report here once we know more.

23rd May 2020

Administrative Systems/Databases Scheduled Database Maintenance May 23 2020 12:01am-5:00pm

Database maintenance is complete, and affected systems should be operating normally as of 11:15am.

The following systems would have been unavailable or had limited functionality during maintenance: AppWorx, AWA, Banner Self-Service (Online Services), Banner, Clean Address, Nolij, My Degrees, eSET, EvalS, FormFusion, MyOSU, Banner Workflow, OnBase, Benny Buy, Benny Hire, OSCAR

17th May 2020

Banner outage

We are investigating an issue with Banner, MyOSU, and Online Services that began at approximately 7:00 this morning. The tools are currently unavailable. Watch this space for updates!

13th May 2020

Zoom Issues Joining Meetings

Zoom received reports that meetings participants may have experienced intermittent issues joining meetings. Zoom has identified the issue and is working to confirm resolution of the issue. We will continue to monitor to ensure no further operational impact.

12th May 2020

Email Email Delays

We are aware that some users were seeing some minor delays today when sending or receiving email. While we believe this issue is resolved, you can contact the Service Desk at is.oregonstate.edu/help or by calling 541-737-8787 if you believe you are still seeing delays with your email.

21st April 2020

Hyland OnBase Hyland OnBase Outage

Hyland OnBase is currently not available to Oregon State users. This issue was caused by a data center outage earlier in the day. We are working with the vendor to resolve the issue and will post an update here once we know more.

18th April 2020

Administrative Systems/Databases Scheduled Database Maintenance April 18, 2020

10:00am. Database maintenance is complete and affected systems have been returned to service.

7th April 2020

Kaltura Kaltura Degraded Performance

The Kaltura video platform service is experiencing degraded performance. Users may be receiving notifications from the platform indicating that their media is ready before their media listing is updated.

31st March 2020

VPN VPN Disruption

We are aware that there was a brief disruption to VPN users this morning (March 31). The issue is resolved, but we are monitoring the system and will report any issues or disruptions.

30th March 2020

Kaltura Degraded Performance

The Kaltura video platform service is experiencing degraded performance that may be reflected by blank pages appearing in My Media and Media Gallery in Canvas, and in MediaSpace. The vendor is aware of the situation and is working to resolve it. Vendor status can be seen here: https://status.kaltura.com/

OSU Mobile OSU Mobile login issue

We are aware that users are unable to login to OSU Mobile for personalized content or Canvas access. We are working with the vendor to resolve the issue as quickly as possible. Another update will be posted once more is known.

28th March 2020

MyOSU MyOSU and Online Services Down

MyOSU is currently down. We are looking into the issue.

26th March 2020

24th March 2020

Kaltura Kaltura degradation in processing of videos

Kaltura has increased encoder capacity and is working through the backlog of encoding jobs. Status updates can be obtained at http://status.kaltura.com

22nd March 2020

20th March 2020

Zoom Zoom Authentication Outage

We are receiving reports of an outage for login to Zoom. Zoom is still operational for customers who are already logged in. We are investigating.

19th March 2020

VPN Scheduled VPN Change

At 6:00am tomorrow morning (March 20), we are going to change the OSU VPN to default to split tunnel. This should alleviate some of the load by keeping OSU traffic secured, but putting other traffic directly on users’ ISP connection. We do not believe this will impact our users, but you may experience a dropped connection. If this occurs, we believe reconnecting would take only a few seconds.

Zoom Zoom - Issues with Split Meetings

Zoom has received reports of issues where participants joining a meeting are being split into multiple meetings with the same meeting id. Zoom's engineering and operations teams are investigating.

17th March 2020

12th February 2020

Box Box - Session Login Issue

Box has reported an issue with login sessions. Users are being logged out of Box unexpectedly. The problem is being investigating and more information will be provided as soon as possible. Based on reports within OSU, this issue is impacting some but not all users.

For details, please see: https://status.box.com/

This message will be updated when the service disruption has been resolved.