Administrative Systems/DatabasesScheduled Database Maintenance May 23 2020 12:01am-5:00pm
Database maintenance is complete, and affected systems should be operating normally as of 11:15am.
The following systems would have been unavailable or had limited functionality during maintenance: AppWorx, AWA, Banner Self-Service (Online Services), Banner, Clean Address, Nolij, My Degrees, eSET, EvalS, FormFusion, MyOSU, Banner Workflow, OnBase, Benny Buy, Benny Hire, OSCAR
17th May 2020
We are investigating an issue with Banner, MyOSU, and Online Services that began at approximately 7:00 this morning. The tools are currently unavailable. Watch this space for updates!
Zoom received reports that meetings participants may have experienced intermittent issues joining meetings. Zoom has identified the issue and is working to confirm resolution of the issue. We will continue to monitor to ensure no further operational impact.
We are aware that some users were seeing some minor delays today when sending or receiving email. While we believe this issue is resolved, you can contact the Service Desk at is.oregonstate.edu/help or by calling 541-737-8787 if you believe you are still seeing delays with your email.
21st April 2020
Hyland OnBaseHyland OnBase Outage
Hyland OnBase is currently not available to Oregon State users. This issue was caused by a data center outage earlier in the day. We are working with the vendor to resolve the issue and will post an update here once we know more.
Administrative Systems/DatabasesScheduled Database Maintenance April 18, 2020
10:00am. Database maintenance is complete and affected systems have been returned to service.
7th April 2020
KalturaKaltura Degraded Performance
The Kaltura video platform service is experiencing degraded performance. Users may be receiving notifications from the platform indicating that their media is ready before their media listing is updated.
The Kaltura video platform service is experiencing degraded performance that may be reflected by blank pages appearing in My Media and Media Gallery in Canvas, and in MediaSpace. The vendor is aware of the situation and is working to resolve it. Vendor status can be seen here: https://status.kaltura.com/
We are aware that users are unable to login to OSU Mobile for personalized content or Canvas access. We are working with the vendor to resolve the issue as quickly as possible. Another update will be posted once more is known.
At 6:00am tomorrow morning (March 20), we are going to change the OSU VPN to default to split tunnel. This should alleviate some of the load by keeping OSU traffic secured, but putting other traffic directly on users’ ISP connection. We do not believe this will impact our users, but you may experience a dropped connection. If this occurs, we believe reconnecting would take only a few seconds.
Box has reported an issue with login sessions. Users are being logged out of Box unexpectedly. The problem is being investigating and more information will be provided as soon as possible. Based on reports within OSU, this issue is impacting some but not all users.
For details, please see: https://status.box.com/
This message will be updated when the service disruption has been resolved.