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Some systems are experiencing issues

Stickied Incidents

28th January 2022

MyDegrees MyDegrees Upgrade

We are performing a planned upgrade to MyDegrees this weekend, beginning at 6am on Friday, January 28, and running through the weekend. MyDegrees, including audits, notes and the planner, will be unavailable during this time. We anticipate MyDegrees will be available again no later than 11:59pm on Sunday, January 30.

Past Incidents

28th January 2022

MyDegrees MyDegrees Upgrade

We are performing a planned upgrade to MyDegrees this weekend, beginning at 6am on Friday, January 28, and running through the weekend. MyDegrees, including audits, notes and the planner, will be unavailable during this time. We anticipate MyDegrees will be available again no later than 11:59pm on Sunday, January 30.

21st January 2022

MyOregonState MyOregonState, BennyHire experiencing issues

Around 4:35pm today, we became aware that certain platforms such as MyOregonState and BennyHire are experiencing issues that may affect accessibility. We are currently working on resolving the issue, and will post updates as needed.

19th January 2022

Hyland OnBase OnBase Service Degradation — Impacting ARP Emergency Aid Process

Around 10am, we became aware that Hyland OnBase is experiencing a degradation due to high traffic. This degradation is affecting all OnBase processes, however we are aware that many students are attempting to access the ARP emergency aid application, which is partially or completely unavailable for some users.

We are working with the vendor to resolve this issue as quickly as possible. Updates will be posted here as they become available. If you have any questions or concerns regarding this outage, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

10th January 2022

4th January 2022

Network/Wireless Service Degradation - Infrastructure load-balancers

We are aware that some users have been affected by intermittent connectivity to services hosted on-campus and provided by the load balancer. We have failed over to secondary systems, but it has not remediated the issue. We are currently troubleshooting and will update when we have further information.

28th December 2021

Hyland OnBase Hyland OnBase

As of 10am, we are aware that some users are not able to access Hyland On base through both the web client and the desktop client. We are working the vendor to investigate the issue and will report more information once it is available.

25th December 2021

Banner Banner and other services unavailable on Saturday, December 25

University Information and Technology will be applying required regulatory upgrades to Banner on Saturday, December 25. Banner and many related OSU systems/services will be unavailable or have limited functionality between 6am and 8pm. If you have a question or concern regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

The following systems/services will be affected:

  • Academic Catalog (CAT)
  • AWA
  • Banner
  • Banner Self-Service (Online Services)
  • Banner Workflow
  • Benny Hire
  • Benny Buy
  • Canvas (Some administrative functions not available)
  • Clean Address
  • Curriculum Inventory Management (CIM)
  • Degree Works (MyDegrees)
  • EvalS
  • FormFusion
  • MyOregonState (some links will be unavailable)
  • OSU Mobile (some data will be unavailable)
  • Nolij
  • Schedule of Classes (New Scheduler)
  • TouchNet (will accept payments, however, payments will not be posted until Banner returns to service)
  • Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.

If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

17th December 2021

Administrative Systems/Databases Banner outage impacting multiple services

We have received several reports of a Banner issue impacting multiple services, including Core.

15th December 2021

Authentication Systems Intermittent inaccessiblity with DUO

Around 8am on Wednesday, December 15, we became aware that some users were experiencing intermittent issues in connecting to and authenticating via DUO. DUO has since worked to fix the issue, and believes it has been fully resolved. We will continue to monitor the situation and post updates as needed.

10th December 2021

Financial Aid, and Finance data load issues

Friday, December 10, 2021 IAR became aware of the data load issues that impact 2 data areas:

  • There is partial Financial Aid data missing which could cause some of those reports to not return any data at all.

  • Additionally, the Finance General Ledger has stale data.

This IT Status page will be updated as data is reloaded and service restored. Contact https://beav.es/status with any questions.

7th December 2021

Canvas Canvas Performance Issues

Canvas is experiencing performance issues and some OSU users are seeing errors. Canvas is investigating this issue — we will post again with more information once it is available. You can view the Canvas status page for the latest information at https://status.instructure.com/.

3rd December 2021

Business Intelligence Some Finance and Pay reports may have missing data. Currently GRS, Jaspersoft and CORE are affected.

On Friday Dec 3, 2021 IAR became aware of data load issues impacting some Finance and Pay reports. Currently GRS, Jaspersoft and CORE are affected. If you have questions about this outage, please contact IAR at https://beav.es/datahelp

2nd December 2021

Business Intelligence Tableau is currently unavailable

On Thursday December 2, 2021, 4:14pm IAR became aware of an issue with Tableau. Tableau is unavailable.

We are investigating and will continue to update the IT status page (https://beav.es/status). Please contact https://beav.es/datahelp.

29th November 2021

Business Intelligence Jaspersoft is currently in a degraded state. As a result it is running slowly and you may not be able to download data from queries.

Jaspersoft is currently in a degraded state. As a result it is running slowly and you may not be able to download data from queries. We are currently working to resolve the issue as quickly as possible. Please contact https://beav.es/datahelp with questions.

24th November 2021

Business Intelligence Some Finance and Pay reports may have missing data. GRS, CORE and Jaspersoft impacted.

Some Finance and Pay reports may have missing data. GRS, CORE and Jaspersoft impacted. This status post will be updated as we learn more. Contact https://beav.es/datahelp

22nd November 2021

Network/Wireless HMSC network down

OSU's network at Hatfield Marine Science Center is down, as of about 9:16am.

Link Oregon has confirmed that the cause of the outage is a fiber cut, and repair is under way. There is no estimated time for recovery yet.

18th November 2021

TeamDynamix TeamDynamix Email Issues

As of 9:30am, TeamDynamix (which powers OSU's IT ticketing system) posted an incident about email monitoring issues that are causing delays in processing emails. Tickets created by email or replies made by email that go back into the ticket can be delayed by up to an hour. The vendor is investigating this issue — we will share more as it becomes available.

16th November 2021

OSUF Reimbursement & Scholarship System and Financial Aid Scholarship Plan Approval System - FASPA

The OSUF Reimbursement & Scholarship System and Financial Aid Scholarship Plan Approval System (FASPA) are currently in a degraded state. We are aware of this issue and are implementing a fix beginning at 12 noon - 1pm, Tuesday November 16, 2021.

The IT Status page (https://beav.es/status) will be updated as service is restored. Please contact https://beav.es/datahelp with any questions.

9th November 2021

MyDegrees My Degrees maintenance reboot

MyDegrees will be rebooted at 6:00pm on 11/9/2021. It should return to service within approx. 15 minutes.

2nd November 2021

Network/Wireless Investigating Network Issues

We are investigating possible network issues known to be negatively impacting the video and audio performance of some Zoom meetings.

4th October 2021

CORE Reporting Monday Oct 4, 2021 Tableau Server Outage

IAR became aware of an issue with Tableau this morning that impacts some dashboards in CORE and Tableau Server, rendering them unavailable. This status page will be updated as a solution is implemented. Please contact https://beav.es/datahelp with questions.