Canvas is currently unavailable. Oregon State UIT is investigating the issue.
Shortly after 2:20pm, IAR became aware of performance issues impacting CORE reporting. We will continue to update this IT Status page and CORE as we learn more. Please contact email@example.com with questions.
The vendor is investigating an issue that is preventing users from accessing/using Bridge. They are working toward restoring service as quickly as possible. We will provide another update as more information is available.
Zoom has received reports of users being unable to start and join Zoom Meetings and Webinars. They are currently investigating and will provide updates as we have them.
At 12:30 PM Zoom had identified the root cause for the issue impacting slow joining of meetings and sign-in issues. The fix was put in place and we are continued to monitor. Following that message, Zoom marked the issue as fully resolved at 12:45 PM. This issue has now been fully resolved and we will continue to monitor for any further issues.
Zoom has identified a potential network link causing connectivity problems, this link has been disabled and we are continuing to investigate.
Some users on the OSU account are impacted by this degraded performance and may experience issues when signing in, starting meetings, and joining meetings.
We will continue to post updates as they become available.
Data Warehouse and Jaspersoft are currently stale (data is more than one day old), along with a small amount of data in CORE. Please contact firstname.lastname@example.org with questions and see this page (https://beav.es/status) for the latest updates.
The resource conflicts causing these issues were contained on June 2 2021. The systems are stable and under observation.
We are having some resource issues affecting Online Services. Users may notice errors connecting to Online Services and administrative links within MyOregonState.
This maintenance was successfully completed at 3:15PM on May 29 2021.
OSU is applying quarterly software upgrades to Banner on Saturday May 29, 2021 from 12:01AM-5:00PM. The following systems will be unavailable or have limited functionality:
• Academic Catalog (CAT), AWA, Banner, Banner Self-Service (Online Services), Banner Workflow, Benny Hire, Benny Buy, Canvas (up for normal coursework--certain administrative functions will be unavailable), Clean Address, Curriculum Inventory Management (CIM), Degree Works (MyDegrees), eSET, EvalS, FormFusion, Jaspersoft, MyOregonState (some links will be unavailable), OSU Mobile (some data will be unavailable), Nolij, OSCAR, Schedule of Classes (New Scheduler)
• Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance
• TouchNet will accept payments but payments will not be posted until Banner returns to service
CORE will be unavailable from 5:15-5:30pm on Thursday May 20, 2021. Users will need to login to CORE again once maintenance is complete. Please contact email@example.com with questions.
Tableau dashboards in CORE are unavailable. IAR is aware of this issue and working on a resolution. Please contact firstname.lastname@example.org with any questions.
At approximately 3:15pm today, OSU became aware that Salesforce is currently experiencing an issue that is impacting multiple services, including BennyHire, the application portal for graduate students and summer undergraduates, Marketing Cloud and all other Salesforce functions. Salesforce is aware of this issue and working to establish a fix.
EDITED TO INCLUDE: This outage also impacts application processing for international student admissions.
We are aware that some users are reporting that some of their received messages in Outlook appear to be blank. Microsoft has acknowledged this issue and is investigating. We will post updates as we learn more.
Date: 1/13/21 7-9AM Telecom is performing system maintenance on the voicemail system this morning.
As of 9:00am on Wednesday April 28, we are aware that users are unable to access MyOregonState (my.oregonstate.edu). We are working to resolve the issue as quickly as possible and will post an update when we know more.
Date: 4/21/21 7-9AM Telecom is performing system maintenance. There will be a 20 - 30 minute outage at the beginning of the process where users will get a system maintenance notification if they try and check voicemails by dialing into 7-7111. Voicemails left during this time will be queued and delivered at the end of the outage window. Voicemail/Email integrated accounts are not impacted by the outage as they are able to listen to the voicemails left in their email inbox. For status updates check back here or on https://status.is.oregonstate.edu/. IS Status DashboardStay up to date with the latest service updates from IS Status Dashboard.status.is.oregonstate.edu
Jaspersoft has some stale data that we hope to have refreshed by Tuesday, April 6.
Please contact email@example.com with questions
We have received some reports of issues sending messages in Teams. Microsoft has confirmed a DNS issue is impacting Teams. For more information, see: https://status.office365.com/
The Service Desk has received reports of errors and slowness in Banner. The Banner team are working on a resolution now.
The restoration of some of our services is still ongoing. Most services now fully available and data is current.
Some OSUF Direct Payment, and FS Index Reimbursement reports and features are currently not working as they should. Please notify firstname.lastname@example.org of error messages and we will work to restore them as quickly as possible.
Some CORE reports are continuing to experience issues after restoration and will not run. Please notify email@example.com of reports that return error messages and we will work to restore them as quickly as possible.
IAR is performing planned maintenance on our reporting systems and tools from 7-9PM on Thursday, March 25, 2021. During this time, our services will be unavailable. We will update our IAR Reporting Services Status Knowledge Base (beav.es/JR5) with any impact outside of this window. Please contact firstname.lastname@example.org with questions.
Zoom has identified the issue causing users to be unable to use Live Transcription services within Zoom Meetings. Cloud Recording transcriptions remain unimpacted. We will continue to provide updates as we have them.
Date: 3/25/21 7-9AM Telecom is performing system maintenance. There will be a 20 - 30 minute outage at the beginning of the process where users will get a system maintenance notification if they try and check voicemails by dialing into 7-7111. Voicemails left during this time will be queued and delivered at the end of the outage window. Voicemail/Email integrated accounts are not impacted by the outage as they are able to listen to the voicemails left in their email inbox. For status updates check back here or on https://status.is.oregonstate.edu/. IS Status DashboardStay up to date with the latest service updates from IS Status Dashboard.status.is.oregonstate.edu
Some users are experiencing trouble connecting to Microsoft Teams and other Microsoft Office 365 cloud services. Microsoft has acknowledged the problem and is working on a fix.
The Oracle database maintenance completed successfully at 8:45am. We are procedurally verifying affected applications (restarting if necessary) and restarting AWA jobs that were scheduled to run during maintenance.
We are applying security measures and updating Oracle administrative databases on March 13 between 12:01am and 9:00am
Applications that will be unavailable or have limited functionality include: • AWA • Banner Self-Service (Online Services) • Banner 9 • Clean Address • NOLIJ • Degree Works/My Degrees (up, but recent changes may not be visible) • eSET • EvalS • FormFusion • MyOregonState (up--several links may not work) • Banner Workflow • OnBase (up—some functions will not work) • Benny Buy • Benny Hire • OSCAR • Academic Catalog • Curriculum Inventory Management • Schedule of Classes
These systems will be returned to service as soon as maintenance is complete. Some may be available earlier than others.
As of 7:30 AM this morning, Zoom is currently investigating delayed cloud recording processing. A portion of OSU's cloud recordings appear to be impacted by delayed processing times.
As of 10:00 AM on Friday, March 12, Zoom has resolved the issue. Some recordings from earlier today may require a little bit of time to process but will they will render.
At 9:32 AM Zoom identified the issue and they are working to resolve it. Some recordings may take several more hours to process.
Zoom is continuing to investigate recording delays.
At approximately 2:30pm Monday, March 8, OSU became aware of an issue that has impacted several key Oregon State services. We are actively monitoring systems and will continue to update on service status throughout the day.
Affected services include: OSCAR, CORE, Tableau, OSU Foundation transactional systems (scholarship and direct payment systems), Grant reporting system (GRS), Voicemail integration to Outlook
There may be other services impacted that we are not yet aware of. If you are experiencing issues with a particular system, please contact the Service Desk between 8am and 7pm: https://beav.es/help.
CORE Reporting is now operational. If you have questions about any IAR service, please email email@example.com
Monday, March 15, 2021: Updated: Grant Reporting System (GRS) and OACIS (Online Activity Code Input System) are now Operational.
As of Monday, March 15, 2021, 12:57PM: CORE data is being restored. HR and Finance data is current. Student data is still being restored. Please contact firstname.lastname@example.org with specific questions about CORE and CORE report availability.
The following systems and services are now ACTIVE at a degraded level of service:
The OSU Voicemail system is now delivering messages to Voicemail/Email integrated accounts. Message Waiting Indicators (MWI) lights are working as well.
The following systems and services are now ACTIVE at a degraded level of service.
The restoration of services is ongoing, this means some reports are available now and others will come online as jobs and processes are completed. We will provide another email update when services become fully operational.
Please note the following:
If you have questions or need assistance, please contact email@example.com.
Please check https://status.is.oregonstate.edu for the latest developments on this ongoing effort.
Correction: OSCAR is still offline.
OSCAR is now accessible via either on-campus networks or VPN.
Voicemail integration to Outlook email is still down. A previous update incorrectly reported that this service had been restored. Voicemail is still working for "voicemail only" customers.
Voicemail integration to Outlook is also currently down.
The following service is also currently down: OSCAR. An earlier update incorrectly stated that AWA uploads, FTPs to Banner, and Banner development were down, but these services are working normally.
Citrix maintenance: 1PM - midnight; Infrastructure is performing emergency repairs and maintenance on apps.oregonstate.edu (also known as Citrix or Virtual Desktop). OSU Apps Virtual desktop Virtual campus labs VetMed VDI Although we understand this not an optimal time for students or staff, we are unfortunately unable to wait until Spring Break at the risk of further unplanned outages during the last week of term and finals week. Impact: Throughout this window, users may experience interruptions to the application. We will communicate when the maintenance is complete and the application is restored.
As of 1:45pm, we are aware that some users are experiencing issues when attempting to connect to Canvas. Canvas (Instructure) is working to resolve the issue as quickly as possible. You can follow their latest status updates here: https://status.instructure.com/. We will post another update once know more about the scope and impact of this outage - or if the issue is resolved.
From 1:30pm to about 2:00pm, some Oregon State users may have experienced page errors and long load times while accessing Canvas. Instructure, the company that owns Canvas, has informed us that they have resolved the problem. We will continue to monitor the situation, and will post an update if the problem recurs. If you are experiencing issues with Canvas, please contact the Service Desk via beav.es/help or by calling 541-737-8787.
Zoom is currently investigating delayed cloud recording processing. A portion of OSU's cloud recordings appear to be impacted by delayed processing times.
Zoom has resolved this issue and cloud recordings created on 3/1 have finished processing.
Zoom has identified and resolved the issue causing the cloud recording processing delays. We are monitoring the cloud recordings for OSU's Zoom account and will mark this incident as fixed when all impacted recordings have completed processing.
This maintenance was completed at 11:38am:
Database maintenance on Saturday February 27, 2021 from 9:00am-noon will impact several services including: ACTWON, AWA, Banner Workflow, BennyBuy, College Scheduler, Duo self-service tools (sign up, device management, phone reactivation, tempcodes), EvalS, Grouper, Jaspersoft and MyDegrees.
We are aware that some users are not seeing some kinds of data (academic, financial, etc.) load into their MyOregonState dashboard. The team responsible for this issue is aware and working to resolve it as quickly as possible.
Date: 1/13/21 7-9AM Telecom is performing upgrade maintenance on the voicemail system. There will be a complete system outage at the beginning of the process where the system will not be available to either callers or users.
The system is fully upgraded and operational.
Core system server upgrades have been completed and the system is operational. The web phone manager web servers still need to be upgraded.
The first phase of the update is completed and the system is available for both incoming voicemails and for checking of voicemails. We still need to update the web phone manager so that portion is not quite ready for service and will go off-line when we start the process of updating it.