Oregon State University
Information Services »

Status Dashboard

All systems are operational

Past Incidents

23rd June 2021

Canvas Canvas

Canvas is currently unavailable. Oregon State UIT is investigating the issue.

21st June 2021

CORE Reporting CORE is currently experiencing performance issues.

Shortly after 2:20pm, IAR became aware of performance issues impacting CORE reporting. We will continue to update this IT Status page and CORE as we learn more. Please contact iar.ref@oregonstate.edu with questions.

16th June 2021

Bridge Bridge Currently Unavailable

The vendor is investigating an issue that is preventing users from accessing/using Bridge. They are working toward restoring service as quickly as possible. We will provide another update as more information is available.

9th June 2021

2nd June 2021

Business Intelligence Data Warehouse and Jaspersoft - data is currently more than one day old

Data Warehouse and Jaspersoft are currently stale (data is more than one day old), along with a small amount of data in CORE. Please contact iar.ref@oregonstate.edu with questions and see this page (https://beav.es/status) for the latest updates.

1st June 2021

Administrative Systems/Databases Online Services Connection Issue

The resource conflicts causing these issues were contained on June 2 2021. The systems are stable and under observation.

We are having some resource issues affecting Online Services. Users may notice errors connecting to Online Services and administrative links within MyOregonState.

29th May 2021

Administrative Systems/Databases Banner Quarterly Maintenance May 29, 2021 12:01AM-5:00PM

This maintenance was successfully completed at 3:15PM on May 29 2021.

OSU is applying quarterly software upgrades to Banner on Saturday May 29, 2021 from 12:01AM-5:00PM. The following systems will be unavailable or have limited functionality:

• Academic Catalog (CAT), AWA, Banner, Banner Self-Service (Online Services), Banner Workflow, Benny Hire, Benny Buy, Canvas (up for normal coursework--certain administrative functions will be unavailable), Clean Address, Curriculum Inventory Management (CIM), Degree Works (MyDegrees), eSET, EvalS, FormFusion, Jaspersoft, MyOregonState (some links will be unavailable), OSU Mobile (some data will be unavailable), Nolij, OSCAR, Schedule of Classes (New Scheduler)

• Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance

• TouchNet will accept payments but payments will not be posted until Banner returns to service

20th May 2021

CORE Reporting CORE Unavailable from 5:15-5:30pm

CORE will be unavailable from 5:15-5:30pm on Thursday May 20, 2021. Users will need to login to CORE again once maintenance is complete. Please contact iar.ref@oregonstate.edu with questions.

19th May 2021

CORE Reporting CORE Reporting is currently available at a degraded level of service

Tableau dashboards in CORE are unavailable. IAR is aware of this issue and working on a resolution. Please contact iar.ref@oregonstate.edu with any questions.

CORE Reporting CORE Unavailable from 5:30-5:35PM

CORE will be unavailable briefly, from 5:30 - 5:35PM. Users will need to login to CORE again once maintenance is complete. Please contact iar.ref@oregonstate.edu with questions.

11th May 2021

Administrative Systems/Databases Salesforce Outage

At approximately 3:15pm today, OSU became aware that Salesforce is currently experiencing an issue that is impacting multiple services, including BennyHire, the application portal for graduate students and summer undergraduates, Marketing Cloud and all other Salesforce functions. Salesforce is aware of this issue and working to establish a fix.

EDITED TO INCLUDE: This outage also impacts application processing for international student admissions.

Email Outlook Email Delivery Issue

We are aware that some users are reporting that some of their received messages in Outlook appear to be blank. Microsoft has acknowledged this issue and is investigating. We will post updates as we learn more.

6th May 2021

Voicemail System Maintenance

Date: 1/13/21 7-9AM Telecom is performing system maintenance on the voicemail system this morning.

28th April 2021

MyOregonState MyOregonState Outage

As of 9:00am on Wednesday April 28, we are aware that users are unable to access MyOregonState (my.oregonstate.edu). We are working to resolve the issue as quickly as possible and will post an update when we know more.

21st April 2021

Voicemail System Maintenance

Date: 4/21/21 7-9AM Telecom is performing system maintenance. There will be a 20 - 30 minute outage at the beginning of the process where users will get a system maintenance notification if they try and check voicemails by dialing into 7-7111. Voicemails left during this time will be queued and delivered at the end of the outage window. Voicemail/Email integrated accounts are not impacted by the outage as they are able to listen to the voicemails left in their email inbox. For status updates check back here or on https://status.is.oregonstate.edu/. IS Status DashboardStay up to date with the latest service updates from IS Status Dashboard.status.is.oregonstate.edu

2nd April 2021

Jaspersoft has some stale data that we hope to have refreshed by Tuesday, April 6.

Jaspersoft has some stale data that we hope to have refreshed by Tuesday, April 6.

  1. In Jaspersoft Student domains, the Multi Term View is missing Term 202102, and Registration hasn't been updated since 3/18/2021.
  2. In Jaspersoft Finance, the General Ledger has not been updated since 3/31/2021.

Please contact iar.ref@oregonstate.edu with questions

1st April 2021

Microsoft Teams Microsoft Teams Messaging Issues

We have received some reports of issues sending messages in Teams. Microsoft has confirmed a DNS issue is impacting Teams. For more information, see: https://status.office365.com/

31st March 2021

Banner Banner Issues

The Service Desk has received reports of errors and slowness in Banner. The Banner team are working on a resolution now.

30th March 2021

Business Intelligence IAR Reporting Services Status Update

The restoration of some of our services is still ongoing. Most services now fully available and data is current.

  1. To view a list of reporting services, the latest changes, and service status, please visit beav.es/JR5
  2. The IT status page (beav.es/status) will be updated as services are fully restored and become operational
  3. If you have questions about any IAR service, please email iar.ref@oregonstate.edu
Some OSUF - Direct Payment and FS Index Reimbursement reports and features continue to experience issues after restoration

Some OSUF Direct Payment, and FS Index Reimbursement reports and features are currently not working as they should. Please notify iar.ref@oregonstate.edu of error messages and we will work to restore them as quickly as possible.

CORE Reporting Some CORE reports are continuing to experience issues after restoration

Some CORE reports are continuing to experience issues after restoration and will not run. Please notify iar.ref@oregonstate.edu of reports that return error messages and we will work to restore them as quickly as possible.

25th March 2021

Business Intelligence IAR Planned Maintenance on March 25, 2021 from 7-9PM

IAR is performing planned maintenance on our reporting systems and tools from 7-9PM on Thursday, March 25, 2021. During this time, our services will be unavailable. We will update our IAR Reporting Services Status Knowledge Base (beav.es/JR5) with any impact outside of this window. Please contact iar.ref@oregonstate.edu with questions.

Zoom Zoom - Live transcription (automatic closed captioning) services are unavailable

Zoom has identified the issue causing users to be unable to use Live Transcription services within Zoom Meetings. Cloud Recording transcriptions remain unimpacted. We will continue to provide updates as we have them.

Voicemail System Maintenance

Date: 3/25/21 7-9AM Telecom is performing system maintenance. There will be a 20 - 30 minute outage at the beginning of the process where users will get a system maintenance notification if they try and check voicemails by dialing into 7-7111. Voicemails left during this time will be queued and delivered at the end of the outage window. Voicemail/Email integrated accounts are not impacted by the outage as they are able to listen to the voicemails left in their email inbox. For status updates check back here or on https://status.is.oregonstate.edu/. IS Status DashboardStay up to date with the latest service updates from IS Status Dashboard.status.is.oregonstate.edu

18th March 2021

Microsoft Teams Microsoft Teams - Can't See Video During Calls

Users may be intermittently unable to view their own camera feed during a Microsoft Teams meeting.

15th March 2021

Microsoft Teams Microsoft Teams/Office 365 issues

Some users are experiencing trouble connecting to Microsoft Teams and other Microsoft Office 365 cloud services. Microsoft has acknowledged the problem and is working on a fix.

13th March 2021

Administrative Systems/Databases Oracle Database Maintenance

The Oracle database maintenance completed successfully at 8:45am. We are procedurally verifying affected applications (restarting if necessary) and restarting AWA jobs that were scheduled to run during maintenance.

We are applying security measures and updating Oracle administrative databases on March 13 between 12:01am and 9:00am

Applications that will be unavailable or have limited functionality include: • AWA • Banner Self-Service (Online Services) • Banner 9 • Clean Address • NOLIJ • Degree Works/My Degrees (up, but recent changes may not be visible) • eSET • EvalS • FormFusion • MyOregonState (up--several links may not work) • Banner Workflow • OnBase (up—some functions will not work) • Benny Buy • Benny Hire • OSCAR • Academic Catalog • Curriculum Inventory Management • Schedule of Classes

These systems will be returned to service as soon as maintenance is complete. Some may be available earlier than others.

11th March 2021

9th March 2021

Authentication Systems ONID Account Creation On-hold

ONID new account creation is currently paused.

8th March 2021

Multi-service Outage

At approximately 2:30pm Monday, March 8, OSU became aware of an issue that has impacted several key Oregon State services. We are actively monitoring systems and will continue to update on service status throughout the day.

Affected services include: OSCAR, CORE, Tableau, OSU Foundation transactional systems (scholarship and direct payment systems), Grant reporting system (GRS), Voicemail integration to Outlook

There may be other services impacted that we are not yet aware of. If you are experiencing issues with a particular system, please contact the Service Desk between 8am and 7pm: https://beav.es/help.

CORE Reporting is now operational. If you have questions about any IAR service, please email iar.ref@oregonstate.edu

Monday, March 15, 2021: Updated: Grant Reporting System (GRS) and OACIS (Online Activity Code Input System) are now Operational.

As of Monday, March 15, 2021, 12:57PM: CORE data is being restored. HR and Finance data is current. Student data is still being restored. Please contact iar.ref@oregonstate.edu with specific questions about CORE and CORE report availability.

The following systems and services are now ACTIVE at a degraded level of service:

  1. Jaspersoft is currently available at a degraded service level. Stale data may appear on some reports – this will be resolved as data processes are run
  2. OSUF – Scholarship System is currently available at a degraded service level. Stale data may appear on some reports – this will be resolved as data processes are run
  3. Grant Reporting System (GRS) is currently available at a degraded service level. Stale data may appear on some reports – this will be resolved as data processes are run

The OSU Voicemail system is now delivering messages to Voicemail/Email integrated accounts. Message Waiting Indicators (MWI) lights are working as well.

The following systems and services are now ACTIVE at a degraded level of service.

  1. CORE
  2. OSUF – Direct Payment System
  3. OSUF – FS Index Reimbursement System
  4. OACIS

The restoration of services is ongoing, this means some reports are available now and others will come online as jobs and processes are completed. We will provide another email update when services become fully operational.

Please note the following:

  1. Stale data may appear on some reports – this will be resolved as jobs run
  2. Some reports won't run at all due to a missing configuration – the reporting team will work to resolve these issues as they surface

If you have questions or need assistance, please contact iar.ref@oregonstate.edu.

Please check https://status.is.oregonstate.edu for the latest developments on this ongoing effort.

Correction: OSCAR is still offline.

OSCAR is now accessible via either on-campus networks or VPN.

Voicemail integration to Outlook email is still down. A previous update incorrectly reported that this service had been restored. Voicemail is still working for "voicemail only" customers.

Voicemail integration to Outlook is also currently down.

The following service is also currently down: OSCAR. An earlier update incorrectly stated that AWA uploads, FTPs to Banner, and Banner development were down, but these services are working normally.

6th March 2021

Citrix Apps Citrix Maintenance

Citrix maintenance: 1PM - midnight; Infrastructure is performing emergency repairs and maintenance on apps.oregonstate.edu (also known as Citrix or Virtual Desktop). OSU Apps Virtual desktop Virtual campus labs VetMed VDI Although we understand this not an optimal time for students or staff, we are unfortunately unable to wait until Spring Break at the risk of further unplanned outages during the last week of term and finals week. Impact: Throughout this window, users may experience interruptions to the application. We will communicate when the maintenance is complete and the application is restored.

Banner Banner Maintenance

Banner and related systems will be unavailable Saturday, March 6th. Service will be restored by 5:00 PM.

3rd March 2021

Canvas Users are reporting page errors when attempting to access Canvas

As of 1:45pm, we are aware that some users are experiencing issues when attempting to connect to Canvas. Canvas (Instructure) is working to resolve the issue as quickly as possible. You can follow their latest status updates here: https://status.instructure.com/. We will post another update once know more about the scope and impact of this outage - or if the issue is resolved.

1st March 2021

27th February 2021

Canvas Canvas Maintenance

Canvas will undergo required maintenance on Saturday, February 27th, at 11:00 pm PT. Canvas will be unavailable to all users until the maintenance is complete. It is expected that the maintenance will be completed by 11:30 pm PT.

Administrative Systems/Databases Database Maintenance

This maintenance was completed at 11:38am:

Database maintenance on Saturday February 27, 2021 from 9:00am-noon will impact several services including: ACTWON, AWA, Banner Workflow, BennyBuy, College Scheduler, Duo self-service tools (sign up, device management, phone reactivation, tempcodes), EvalS, Grouper, Jaspersoft and MyDegrees.

25th February 2021

MyOregonState Some MyOregonState data unavailable due to issues with OSU API

We are aware that some users are not seeing some kinds of data (academic, financial, etc.) load into their MyOregonState dashboard. The team responsible for this issue is aware and working to resolve it as quickly as possible.

24th February 2021