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DegreeWorks (MyDegrees) Planned Update - Monday 12/9/24 at 8am through Wednesday, 12/11/24 at 5pm

DegreeWorks (aka MyDegrees) will be unavailable Monday, December 9, 2024 from 8:00am to Wednesday, December 11, 2024 5:00pm for a planned upgrade of the DegreeWorks application.

Note: This upgrade will also involve a change to the structure of the URLs used to access Degreeworks. URLs that previously had the form of 'mydegrees.oregonstate.edu:77XX/...' will now instead be 'mydegrees.oregonstate.edu/...' without the :77XX in them.

Past Incidents

25th November 2024

Office 365 Issues with Microsoft 365 Applications

We are aware of interruptions to Microsoft 365 applications this morning including impacts to Teams and calendaring. Microsoft is releasing a service-wide fix, and the problem should resolve once that fix is applied to OSU's Microsoft environment. We will provide another update today at 10:00am.

Microsoft has provided the following update: "Final status: After a period of extended monitoring, we’ve confirmed through customer reports and service health telemetry that the issue is resolved."

Microsoft is still reporting some issues. For the latest updates, see: https://portal.office.com/servicestatus

Update from Microsoft at 3:00pm today: "We continue to see incremental recovery for some users and we remain focused on additional workstreams to fully resolve the issue for all customers. Additional details are available at portal.office.com/servicestatus" We will provide another update on Tuesday morning.

Some Microsoft services have been restored, but we are still seeing some issues. We will provide another update at 4:00pm PT.

Microsoft provided the following update: "Our mitigative actions haven't provided relief as expected, and a portion of infrastructure remains in an unhealthy state. We determined that some of the targeted server restarts did not succeed due to processing issues, which are under investigation. We're currently focused on spreading traffic to healthy infrastructure, and we're seeing some recovery." We will provide another update at 1:30pm.

Microsoft 365 services are still experiencing degradation, and Microsoft is continuing to work to resolve the problem. Impacted services include: Microsoft 365 suite, Exchange Online, SharePoint Online, Microsoft Teams, and Microsoft Power Automate in Microsoft 365. We will provide another update at 11:30am PT.

22nd November 2024

Canvas Canvas Partial Outage and Performance Issues

We are aware that Canvas was unavailable at approximately 9:20am this morning. Canvas appears to be available now for users but is experiencing performance issues. We are working with Instructure to identify and resolve this issue as quickly as possible.

Instructure reports that Canvas is now operating normally.

Instructure reports that they have applied a fix to Canvas and are monitoring performance. You can find the latest updates on this incident at https://status.instructure.com/

21st November 2024

CORE Reporting Tableau Analytics Operational Issue — Thursday, November 21, 2024

The Tableau Analytics server is having an operational issue and users are experiencing unexpected error messages.

We have reached out to the vendor and will post updates here as recovery progresses.

Our vendor has restored service to Tableau Analytics. We will be keeping an eye on the system today but if you notice something amiss, please reach out via the "Something is Broken" link in ServiceNow.

We are continuing to work with our vendors on a resolution to this issue.

We are continuing to work with our vendors on a resolution to this issue.

25th September 2024

CORE Reporting Reporting operational issue - CORE, Jaspersoft, and GRS impacted 2024-09-25

At 9:50 AM PDT on Wednesday, September 25, 2024 we became aware of an issue affecting GRS, Jaspersoft, and some CORE reports.

Operating Ledger data in CORE, Jaspersoft, and GRS has not been refreshed yet today, and does not include transactions from yesterday (Tuesday).

Our UIT Data Team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please submit a support request to the UIT Data Team at https://beav.es/datahelp.

Between 9:50 AM and 2:37 PM PDT, OSU customers experienced out-of-date Operating Ledger data in CORE, GRS, and Jaspersoft. We can confirm that all data issues have been resolved, and all UIT Data Team services are operating normally.

We can confirm the recovery of CORE reports affected by this issue. We are continuing to work towards full recovery for Jaspersoft and GRS.

Operating Ledger data is still being refreshed.

We are in the process of refreshing the Operating Ledger data.

22nd September 2024

Adobe Creative Cloud Adobe - Contract Expiration Notifications

Adobe users may receive a system notification related to the Adobe contract expirations. These notifications can be ignored for now—your Adobe services should continue to function as expected without any disruptions. The Adobe Enterprise License Agreement renewal process is almost finalized, and we’re currently awaiting final approval from Adobe’s Legal team. When this is complete, your license expiration date will be updated automatically,

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