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All systems are operational

Stickied Incidents

23rd July 2020

HMSC PBX gateway upgrade/maintenance

UIT Telecom is replacing the main gateway chassis, upgrading the main processor, and software on the PBX Gateway located at the OSU HMSC Campus. We will also be working with NOC to move the gateway to new switch hardware. During this time the phones will be out of service until the process is complete.

Date/Time: 7/23/20 6 -10 pm

Impact: Phones will be out of service during this maintenance.

Contact for more information: telecom.help@oregonstate.edu or Telecom help line (541)-737-4357 option 1 (leave a message as this is not manned after hours).

Past Incidents

8th August 2020

Administrative Systems/Databases August 8 2020 12:01am-5:00pm Administrative systems maintenance

*** Maintenance completed successfully at 4:00pm on August 4 2020

UIT is applying upgrades to Banner and AWA, which affects multiple applications.

The following systems will be unavailable or have limited functionality: AppWorx, AWA, Banner Self-Service (Online Services), Banner 9, Banner Workflow, Benny Hire, Benny Buy, Clean Address, Degree Works (My Degrees), eSET, EvalS, FormFusion, MyOSU (up--many links and portlets will not work), OnBase (up—some functions will not work), OSCAR, Schedule of Classes (New Scheduler), Academic Catalog (CAT), and Curriculum Inventory Management (CIM).

5th August 2020

31st July 2020

Zoom Issue with Split Meetings

Zoom has identified the issue causing participants joining a meeting being split into multiple meetings with the same meeting ID. We will continue to provide updates as we have them.

28th July 2020

Zoom Issue with Split Meetings

A subset of Zoom customers may experience split meetings. Zoom has identified the problem and is currently investigating.

23rd July 2020

HMSC PBX gateway upgrade/maintenance

UIT Telecom is replacing the main gateway chassis, upgrading the main processor, and software on the PBX Gateway located at the OSU HMSC Campus. We will also be working with NOC to move the gateway to new switch hardware. During this time the phones will be out of service until the process is complete.

Date/Time: 7/23/20 6 -10 pm

Impact: Phones will be out of service during this maintenance.

Contact for more information: telecom.help@oregonstate.edu or Telecom help line (541)-737-4357 option 1 (leave a message as this is not manned after hours).

22nd July 2020

PBX upgrade/maintenance

UIT Telecom is in the process of upgrading the main processor and software on the PBX Gateway located at OSU Cascades Campus. During this time the phones will be out of service until the process is complete.

Date/Time: 12 - 2 pm

Impact: Phones will be down, incoming and outgoing calling will be out of service until this is complete.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

21st July 2020

OSU Portland Center PBX gateway upgrade

UIT Telecom is in the process of upgrading the PBX gateway located at OSU's Portland location

Date/Time: 7/21/20 11 am - 1 pm

Impact: Phone service to and from this location will be out of service during this maintence.

Contact for more information: Telecom help line (541)-737-4357 opt 1 or telecom.help@oregonstate.edu

11th July 2020

8th July 2020

7th July 2020

Canvas Canvas Login Issues

We are aware that some users are experiencing issues while logging into Canvas. We are investigating the issue and will post updates and additional details here when we know more. If you have questions or concerns regarding this outage, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

10th June 2020

Kaltura Kaltura Outage

The Kaltura video platform, accessed through Canvas and MediaSpace, is currently unavailable. The vendor is aware of the situation and is working to resolve it.

30th May 2020

Authentication Systems Duo Self-service Outage

Self-service tools for Duo are currently unavailable. We are investigating the issue and will report here once we know more.

23rd May 2020

Administrative Systems/Databases Scheduled Database Maintenance May 23 2020 12:01am-5:00pm

Database maintenance is complete, and affected systems should be operating normally as of 11:15am.

The following systems would have been unavailable or had limited functionality during maintenance: AppWorx, AWA, Banner Self-Service (Online Services), Banner, Clean Address, Nolij, My Degrees, eSET, EvalS, FormFusion, MyOSU, Banner Workflow, OnBase, Benny Buy, Benny Hire, OSCAR

17th May 2020

Banner outage

We are investigating an issue with Banner, MyOSU, and Online Services that began at approximately 7:00 this morning. The tools are currently unavailable. Watch this space for updates!

13th May 2020

Zoom Issues Joining Meetings

Zoom received reports that meetings participants may have experienced intermittent issues joining meetings. Zoom has identified the issue and is working to confirm resolution of the issue. We will continue to monitor to ensure no further operational impact.

12th May 2020

Email Email Delays

We are aware that some users were seeing some minor delays today when sending or receiving email. While we believe this issue is resolved, you can contact the Service Desk at is.oregonstate.edu/help or by calling 541-737-8787 if you believe you are still seeing delays with your email.

21st April 2020

Hyland OnBase Hyland OnBase Outage

Hyland OnBase is currently not available to Oregon State users. This issue was caused by a data center outage earlier in the day. We are working with the vendor to resolve the issue and will post an update here once we know more.

18th April 2020

Administrative Systems/Databases Scheduled Database Maintenance April 18, 2020

10:00am. Database maintenance is complete and affected systems have been returned to service.