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All systems are operational

Past Incidents

2nd April 2021

Jaspersoft has some stale data that we hope to have refreshed by Tuesday, April 6.

Jaspersoft has some stale data that we hope to have refreshed by Tuesday, April 6.

  1. In Jaspersoft Student domains, the Multi Term View is missing Term 202102, and Registration hasn't been updated since 3/18/2021.
  2. In Jaspersoft Finance, the General Ledger has not been updated since 3/31/2021.

Please contact iar.ref@oregonstate.edu with questions

1st April 2021

Microsoft Teams Microsoft Teams Messaging Issues

We have received some reports of issues sending messages in Teams. Microsoft has confirmed a DNS issue is impacting Teams. For more information, see: https://status.office365.com/

31st March 2021

Banner Banner Issues

The Service Desk has received reports of errors and slowness in Banner. The Banner team are working on a resolution now.

30th March 2021

Business Intelligence IAR Reporting Services Status Update

The restoration of some of our services is still ongoing. Most services now fully available and data is current.

  1. To view a list of reporting services, the latest changes, and service status, please visit beav.es/JR5
  2. The IT status page (beav.es/status) will be updated as services are fully restored and become operational
  3. If you have questions about any IAR service, please email iar.ref@oregonstate.edu
Some OSUF - Direct Payment and FS Index Reimbursement reports and features continue to experience issues after restoration

Some OSUF Direct Payment, and FS Index Reimbursement reports and features are currently not working as they should. Please notify iar.ref@oregonstate.edu of error messages and we will work to restore them as quickly as possible.

CORE Reporting Some CORE reports are continuing to experience issues after restoration

Some CORE reports are continuing to experience issues after restoration and will not run. Please notify iar.ref@oregonstate.edu of reports that return error messages and we will work to restore them as quickly as possible.

25th March 2021

Business Intelligence IAR Planned Maintenance on March 25, 2021 from 7-9PM

IAR is performing planned maintenance on our reporting systems and tools from 7-9PM on Thursday, March 25, 2021. During this time, our services will be unavailable. We will update our IAR Reporting Services Status Knowledge Base (beav.es/JR5) with any impact outside of this window. Please contact iar.ref@oregonstate.edu with questions.

Zoom Zoom - Live transcription (automatic closed captioning) services are unavailable

Zoom has identified the issue causing users to be unable to use Live Transcription services within Zoom Meetings. Cloud Recording transcriptions remain unimpacted. We will continue to provide updates as we have them.

Voicemail System Maintenance

Date: 3/25/21 7-9AM Telecom is performing system maintenance. There will be a 20 - 30 minute outage at the beginning of the process where users will get a system maintenance notification if they try and check voicemails by dialing into 7-7111. Voicemails left during this time will be queued and delivered at the end of the outage window. Voicemail/Email integrated accounts are not impacted by the outage as they are able to listen to the voicemails left in their email inbox. For status updates check back here or on https://status.is.oregonstate.edu/. IS Status DashboardStay up to date with the latest service updates from IS Status Dashboard.status.is.oregonstate.edu

18th March 2021

Microsoft Teams Microsoft Teams - Can't See Video During Calls

Users may be intermittently unable to view their own camera feed during a Microsoft Teams meeting.

15th March 2021

Microsoft Teams Microsoft Teams/Office 365 issues

Some users are experiencing trouble connecting to Microsoft Teams and other Microsoft Office 365 cloud services. Microsoft has acknowledged the problem and is working on a fix.

13th March 2021

Administrative Systems/Databases Oracle Database Maintenance

The Oracle database maintenance completed successfully at 8:45am. We are procedurally verifying affected applications (restarting if necessary) and restarting AWA jobs that were scheduled to run during maintenance.

We are applying security measures and updating Oracle administrative databases on March 13 between 12:01am and 9:00am

Applications that will be unavailable or have limited functionality include: • AWA • Banner Self-Service (Online Services) • Banner 9 • Clean Address • NOLIJ • Degree Works/My Degrees (up, but recent changes may not be visible) • eSET • EvalS • FormFusion • MyOregonState (up--several links may not work) • Banner Workflow • OnBase (up—some functions will not work) • Benny Buy • Benny Hire • OSCAR • Academic Catalog • Curriculum Inventory Management • Schedule of Classes

These systems will be returned to service as soon as maintenance is complete. Some may be available earlier than others.

11th March 2021

9th March 2021

Authentication Systems ONID Account Creation On-hold

ONID new account creation is currently paused.

8th March 2021

Multi-service Outage

At approximately 2:30pm Monday, March 8, OSU became aware of an issue that has impacted several key Oregon State services. We are actively monitoring systems and will continue to update on service status throughout the day.

Affected services include: OSCAR, CORE, Tableau, OSU Foundation transactional systems (scholarship and direct payment systems), Grant reporting system (GRS), Voicemail integration to Outlook

There may be other services impacted that we are not yet aware of. If you are experiencing issues with a particular system, please contact the Service Desk between 8am and 7pm: https://beav.es/help.

CORE Reporting is now operational. If you have questions about any IAR service, please email iar.ref@oregonstate.edu

Monday, March 15, 2021: Updated: Grant Reporting System (GRS) and OACIS (Online Activity Code Input System) are now Operational.

As of Monday, March 15, 2021, 12:57PM: CORE data is being restored. HR and Finance data is current. Student data is still being restored. Please contact iar.ref@oregonstate.edu with specific questions about CORE and CORE report availability.

The following systems and services are now ACTIVE at a degraded level of service:

  1. Jaspersoft is currently available at a degraded service level. Stale data may appear on some reports – this will be resolved as data processes are run
  2. OSUF – Scholarship System is currently available at a degraded service level. Stale data may appear on some reports – this will be resolved as data processes are run
  3. Grant Reporting System (GRS) is currently available at a degraded service level. Stale data may appear on some reports – this will be resolved as data processes are run

The OSU Voicemail system is now delivering messages to Voicemail/Email integrated accounts. Message Waiting Indicators (MWI) lights are working as well.

The following systems and services are now ACTIVE at a degraded level of service.

  1. CORE
  2. OSUF – Direct Payment System
  3. OSUF – FS Index Reimbursement System
  4. OACIS

The restoration of services is ongoing, this means some reports are available now and others will come online as jobs and processes are completed. We will provide another email update when services become fully operational.

Please note the following:

  1. Stale data may appear on some reports – this will be resolved as jobs run
  2. Some reports won't run at all due to a missing configuration – the reporting team will work to resolve these issues as they surface

If you have questions or need assistance, please contact iar.ref@oregonstate.edu.

Please check https://status.is.oregonstate.edu for the latest developments on this ongoing effort.

Correction: OSCAR is still offline.

OSCAR is now accessible via either on-campus networks or VPN.

Voicemail integration to Outlook email is still down. A previous update incorrectly reported that this service had been restored. Voicemail is still working for "voicemail only" customers.

Voicemail integration to Outlook is also currently down.

The following service is also currently down: OSCAR. An earlier update incorrectly stated that AWA uploads, FTPs to Banner, and Banner development were down, but these services are working normally.

6th March 2021

Citrix Apps Citrix Maintenance

Citrix maintenance: 1PM - midnight; Infrastructure is performing emergency repairs and maintenance on apps.oregonstate.edu (also known as Citrix or Virtual Desktop). OSU Apps Virtual desktop Virtual campus labs VetMed VDI Although we understand this not an optimal time for students or staff, we are unfortunately unable to wait until Spring Break at the risk of further unplanned outages during the last week of term and finals week. Impact: Throughout this window, users may experience interruptions to the application. We will communicate when the maintenance is complete and the application is restored.

Banner Banner Maintenance

Banner and related systems will be unavailable Saturday, March 6th. Service will be restored by 5:00 PM.

3rd March 2021

Canvas Users are reporting page errors when attempting to access Canvas

As of 1:45pm, we are aware that some users are experiencing issues when attempting to connect to Canvas. Canvas (Instructure) is working to resolve the issue as quickly as possible. You can follow their latest status updates here: https://status.instructure.com/. We will post another update once know more about the scope and impact of this outage - or if the issue is resolved.

1st March 2021

27th February 2021

Canvas Canvas Maintenance

Canvas will undergo required maintenance on Saturday, February 27th, at 11:00 pm PT. Canvas will be unavailable to all users until the maintenance is complete. It is expected that the maintenance will be completed by 11:30 pm PT.

Administrative Systems/Databases Database Maintenance

This maintenance was completed at 11:38am:

Database maintenance on Saturday February 27, 2021 from 9:00am-noon will impact several services including: ACTWON, AWA, Banner Workflow, BennyBuy, College Scheduler, Duo self-service tools (sign up, device management, phone reactivation, tempcodes), EvalS, Grouper, Jaspersoft and MyDegrees.

25th February 2021

MyOregonState Some MyOregonState data unavailable due to issues with OSU API

We are aware that some users are not seeing some kinds of data (academic, financial, etc.) load into their MyOregonState dashboard. The team responsible for this issue is aware and working to resolve it as quickly as possible.

24th February 2021

18th February 2021

Network/Wireless OSU Internet Provider Issues

Oregon State University's internet provider is currently experiencing issues. Those on campus will experience connectivity issues as well as those connected to the OSU VPN. The provider is working as quickly as possible to resolve this issue and we will post another message once it is resolved.

10th February 2021

Kaltura Kaltura Partial Outage

The Kaltura platform which manages media upload and playback in Canvas and MediaSpace is currently experiencing an outage. The vendor is aware of the situation and is working to apply a fix.

4th February 2021

Business Intelligence Grant Reporting System and Nolij documents

IAR is currently investigating an outage of the Grant Reporting System (GRS) and Nolij documents. We will continue to update this status page as we determine a resolution. Please contact iar.ref@oregonstate.edu if you have questions.

27th January 2021

MyOregonState Issues with MyOregonState, BennyBuy, Hyland OnBase

We are aware that some users are not seeing data load into their MyOregonState dashboard. We have identified the source of this issue with the OSU API system. We are coordinating to return MyOregonState to full operation as quickly as possible.

Hyland OnBase and BennyBuy are also known to be impacted by this issue.

13th January 2021

Voicemail System Maintenance

Date: 1/13/21 7-9AM Telecom is performing system maintenance. There will be a 20 - 30 minute outage at the beginning of the process where users will get a system maintenance notification if they try and check voicemails by dialing into 7-7111. Voicemails left during this time will be queued and delivered at the end of the outage window. Voicemail/Email integrated accounts are not impacted by the outage as they are able to listen to the voicemails left in their email inbox. For status updates check back here or on https://status.is.oregonstate.edu/. IS Status DashboardStay up to date with the latest service updates from IS Status Dashboard.status.is.oregonstate.edu

8th January 2021

Box Service Degradation - Issue with Uploads, Downloads, Preview and Box Notes

Box is currently investigating an ongoing issue affecting the Uploads, Downloads, Preview and Box Notes. We will provide more information as soon as it is available and update the status as it changes. More details are available by visiting: https://status.box.com/

4th January 2021

MyOregonState MyOregonState Student Data Not Loading

We are aware that some student data is not being loaded in the MyOregonState dashboard. We are investigating the issue and will update notice once we know more or have a solution in place.