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Some systems are experiencing issues

Stickied Incidents

31st August 2026

VPN VPN Issues

We are receiving reports of issues with slow connectivity while connected to the OSU VPN. We are investigating the issue.

OSU Community,

UIT is making changes to improve stability of the OSU VPN service. We are continuing to work with Cisco to investigate the underlying issue.

Beginning at noon today, Friday, September 4, VPN connections will be briefly interrupted. Please contact the Service Desk if you are unable to access all required resources after the interruption.

If you need assistance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

We apologize for the disruption.

The Network team will be replacing the VPN hardware tomorrow morning (9/4/26) starting at 7:00am.

In coordination with the vendor, the Network team has implemented changes to improve the stability of the OSU VPN service. As a result, users may experience reduced performance for audio and video while connected to VPN. We recommend disconnecting from the VPN before joining Teams or Zoom calls, or when streaming video.

We continue to investigate the root cause of the VPN issue and are working with the vendor to replace the existing VPN equipment with newer hardware. This upgrade will require many VPN users to update to a newer version of the Cisco client. Version 5.1.19 of the Cisco client is recommended.

The UIT Endpoint team will push an update to the Cisco client for all OSU-managed computers. If you use VPN on a personal device, please update your Cisco client as soon as possible using the instructions in the VPN Setup Guide: https://mysupport.oregonstate.edu/esp?id=kb_article&sysparm_article=KB0010667

If you need assistance, please contact the Service Desk at beav.es/help or by calling 541‑737‑8787.

We apologize for the continued disruption.

We are continuing to work with the vendor to isolate the cause of ongoing VPN performance issues.

We are continuing to investigate this issue with the vendor.

We are opening a support case with our vendor on this issue.

Past Incidents

31st August 2026

VPN VPN Issues

We are receiving reports of issues with slow connectivity while connected to the OSU VPN. We are investigating the issue.

OSU Community,

UIT is making changes to improve stability of the OSU VPN service. We are continuing to work with Cisco to investigate the underlying issue.

Beginning at noon today, Friday, September 4, VPN connections will be briefly interrupted. Please contact the Service Desk if you are unable to access all required resources after the interruption.

If you need assistance, please contact the Service Desk at beav.es/help or by calling 541-737-8787.

We apologize for the disruption.

The Network team will be replacing the VPN hardware tomorrow morning (9/4/26) starting at 7:00am.

In coordination with the vendor, the Network team has implemented changes to improve the stability of the OSU VPN service. As a result, users may experience reduced performance for audio and video while connected to VPN. We recommend disconnecting from the VPN before joining Teams or Zoom calls, or when streaming video.

We continue to investigate the root cause of the VPN issue and are working with the vendor to replace the existing VPN equipment with newer hardware. This upgrade will require many VPN users to update to a newer version of the Cisco client. Version 5.1.19 of the Cisco client is recommended.

The UIT Endpoint team will push an update to the Cisco client for all OSU-managed computers. If you use VPN on a personal device, please update your Cisco client as soon as possible using the instructions in the VPN Setup Guide: https://mysupport.oregonstate.edu/esp?id=kb_article&sysparm_article=KB0010667

If you need assistance, please contact the Service Desk at beav.es/help or by calling 541‑737‑8787.

We apologize for the continued disruption.

We are continuing to work with the vendor to isolate the cause of ongoing VPN performance issues.

We are continuing to investigate this issue with the vendor.

We are opening a support case with our vendor on this issue.

27th August 2026

Business Intelligence Fabric Degraded Service - Thursday, August 27, 2026

Microsoft Fabric is currently experiencing performance issues impacting OSU’s PowerBI dashboards and other features supported by Fabric (such as Power Automate). This includes dashboards accessible through Fabric and some dashboards in CORE. Dashboards may be slow or unable to load, and data may be stale by one day.

Microsoft is working to resolve this issue as soon as possible.

19th August 2026

13th August 2026

AWA PROD agents are down

We have identified an issue where some jobs were unable to connect to the SFTP server. Additionally, both AWA agents are currently down.

The team is actively investigating the root cause and working to restore service as quickly as possible. As a result, no jobs will be running until the issue is resolved. Systems that depend on these jobs may experience disruptions or be unavailable during this time.

We will provide further updates as more information becomes available.

Network/Wireless Partial connectivity outage at Extension and AES sites

Some OSU Extension and Branch Experiment Stations are experiencing a DNS server outage that is intermittently impacting internet access. Employees at affected sites may not be able to connect to the internet. University Information & Technology is investigating the issue and working to resolve the problem as soon as possible.

29th July 2026

Boomi Boomi outage may impact connectivity to OSU applications

Boomi, OSU’s integrations platform, is experiencing a nation-wide outage that may impact access to certain tools and services. While we don’t expect an impact to OSU users, please contact the Service Desk (beav.es/help) if you experience any issues connecting to OSU applications.

23rd July 2026

Office 365 Intermittent issues accessing Microsoft 365 services

We are aware that users may be experiencing intermittent issues accessing or using Microsoft 365 services. Affected services may include OneDrive, SharePoint, Microsoft Teams, Microsoft365 Admin Center and Power Automate.

Microsoft is investigating this issue. For more information, visit Microsoft’s status page: https://status.cloud.microsoft.

VPN VPN Connectivity Issues

We are receiving reports this morning that some users are not able to connect to VPN. The issue appears to be isolated to older versions of the Cisco client. To download a newer version of the Cisco client, see: https://oregonstate.box.com/v/cisco-vpn-clients. Or call the Service Desk at 541-737-8787 for assistance.

15th July 2026

Workday Workday experiencing login issues

We are aware of an issue affecting Workday that began around 1:00 PM. Users may experience intermittent login failures or see error messages such as connection timeouts after selecting login.

This issue is not limited to OSU. Workday is currently working to identify and resolve the issue.

If you are unable to access Workday, please try waiting 2–3 minutes, refreshing your browser, and attempting to log in again.

We are monitoring the issue and will provide updates as they become available.

11th June 2026

Office 365 Microsoft 365 Copilot Chat and office.com Access Issues

Microsoft is investigating an issue affecting access to Microsoft 365 Copilot Chat and portal page, office.com. Users may be unable to access these services or may experience intermittent connectivity issues.

Workaround: If you are unable to access Microsoft portal page, office.com, try accessing Microsoft 365 applications directly through myapps.microsoft.com. This may allow access to Outlook, Teams, OneDrive, and other Microsoft 365 services while the issue is being resolved.

Microsoft has identified the issue and is working to restore service. They expect the service to be restored by 3 PM PT. Updates will be provided as more information becomes available.

27th May 2026

Business Intelligence Reporting operational issue - CORE, Jaspersoft, and GRS impacted 2026-05-27

Current Status

We detected an issue affecting our copy of Operating Ledger data, resulting in reports missing data from Tuesday, May 26, 2026. The problem began at approximately 8:00 AM.

Scope

The issue affects several reporting platforms and services that rely on Operating Ledger data. Impacted areas include:

  • CORE - including the following frequently used reports, along with a few additional less commonly accessed ones:

    • Operating Ledger Query (FIN2553)

    • Operating Statement - Year over Year Variance by Index (FIN1864)

    • Year over Year Operating Statement Variance Report by FOPA (FIN1876)

  • GRS - pages such as My Grants; and Summary and Period Detail on individual grants

  • Jaspersoft - Operating Ledger domain and topic (for ad hoc views); and any reports created by users on the Operating Ledger domain or topic

  • AMP Historical Operating Ledger reporting

User Impact

Users viewing reports affected by this issue will notice missing Operating Ledger data from yesterday.

What We’re Doing

We are refreshing our copy of the Operating Ledger data and actively monitoring progress. We’ll continue to assess whether additional steps are needed.

Next Steps

We’ll provide another update by 10:30 AM or sooner if there are significant changes.

User Action

No action required at this time.

Additional Information

For questions or assistance, please contact https://beav.es/datahelp.

19th May 2026

Banner Banner Admin Pages – Intermittent Service Issue

We became aware of an issue affecting Banner Admin pages on the morning of April 19.

Some administrative users may experience intermittent logouts while working in Banner Admin pages used for university administrative functions. This issue does not affect all users.

Our teams are actively investigating and monitoring support tickets. We will provide updates as more information becomes available.

18th May 2026

Office 365 Microsoft Fabric and Power BI Service Degradation

Microsoft began experiencing an issue affecting Fabric and Power BI, beginning around 7:37am Pacific Time. Users may experience delays or failures while interacting with the service. Engineers are investigating the issue and an update will be provided soon. See also: https://support.fabric.microsoft.com/support/