Status Dashboard

OnBase viewer operational issue - documents unavailable in CORE/GRS document viewer 2024-05-22 Wednesday 22nd May 2024 07:47:00

The OnBase document viewer in CORE and GRS is having an operational issue and is not serving documents.

We are also aware that OnBase itself may be unavailable.

UIT team members are responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Between 10:25 AM PDT and 12:02 PM PDT on Wednesday, May 22, 2024 we experienced an operational issue with OnBase and the OnBase document viewer in CORE and GRS. The issue has been resolved and the services are operating normally.

Posted 3 weeks ago

We believe the issue is resolved. We are still actively monitoring the service.

Posted 3 weeks ago

UIT team members are currently on a call with the vendor (Hyland).

Posted 3 weeks ago

OnBase and the OnBase document viewer in CORE and GRS are having an operational issue again.

UIT team members are responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Posted 3 weeks ago

Between 7:31 AM PDT and 9:41 AM PDT on Wednesday, May 22, 2024 we experienced an operational issue with OnBase and the OnBase document viewer in CORE and GRS. The issue has been resolved and the services are operating normally.

Posted 3 weeks ago

We believe the issue is resolved. We are still actively monitoring the service.

Posted 3 weeks ago