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Past Incidents

25th April 2025

Business Intelligence Reporting operational issue 2025-04-25 - Jaspersoft and GRS impacted

At 7:33 AM PDT on Friday, April 25, 2025, we became aware of an issue affecting Finance Operating Ledger data.

These systems have Operating Ledger data that has not been refreshed today and so do not include activity from yesterday:

  • Grant Reporting System (GRS)
  • Jaspersoft

Our UIT Data Team is actively working to resolve this issue and we expect resolution by 10:30 AM. We will post updates here as recovery progresses.

Between 8:00 AM PST and 10:45 AM PDT on Friday, April 25, 2025, we experienced an operational issue with operating ledger data in Jaspersoft and GRS. The issue has been resolved and all UIT Data Team services are operating normally.

16th April 2025

Zoom Zoom Outage

We are investigating reports of users unable to access OSU Zoom.

Update from Zoom - https://status.zoom.us:

All Zoom services have been restored, if you are still having connection issues please flush your DNS cache and reconnect.

For Windows open a command prompt and type "ipconfig /flushdns" For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder" Apr 16, 2025 - 14:35 PDT

Latest update from Zoom - https://status.zoom.us/:

Monitoring - Services have been restored, if you are still having connection issues please flush your DNS cache and attempt to reconnect.

For Windows open a command prompt and type "ipconfig /flushdns" For Mac open a terminal window and type "sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder"

Apr 16, 2025 - 13:55 PDT

Identified - We continue to investigate the domain name resolution issues on the zoom.us domain that is affecting multiple services. More updates to follow. Apr 16, 2025 - 13:16 PDT

Update from Zoom: We continue to investigate the domain name resolution issues on the zoom.us domain that is affecting multiple services. More updates to follow. Apr 16, 2025 - 12:51 PDT https://status.zoom.us/

Zoom has updated the status page with the following message:

Issue with multiple Zoom Services

Investigating - We are investigating domain name resolution issues on the zoom.us domain that is affecting multiple services. Regular updates will be provided.

Apr 16, 2025 - 12:17 PDT

31st March 2025

Network/Wireless Intermittent Network Issues in LINC Building

We are experiencing intermittent network issues on wired and wireless in the LINC building today.

As of 9:34am, we believe that all network issues in LINC are resolved. If you are still seeing issues, please contact the Service Desk: beav.es/help

As of 9:17am, we have confirmed that all classroom computers in the LINC building are online now. Other systems may still be seeing issues.

19th March 2025

CORE Reporting CORE operational issue 2025-03-19

At 11:56 AM PST on Wednesday, March 19, 2025 we became aware of an issue affecting CORE, GRS, and other UIT Data Team Services.

Our UIT Data Team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact us at https://beav.es/datahelp.

Between 11:56 AM and 12:36 PM PDT, we experienced an operational issue that affected CORE, GRS, OSUF partner systems, and other UIT Data Team services. The issue has been resolved and all UIT Data Team services are operating normally.

We believe the issue is resolved. We are still actively monitoring our services.

26th February 2025

Business Intelligence Reporting operational issue - Jaspersoft and GRS impacted

At 9:05 AM, we became aware of an issue affecting Finance Operating Ledger data.

These systems have Operating Ledger data that has not been refreshed today and so do not include activity from yesterday:

  • Grant Reporting System (GRS)
  • Jaspersoft

Our UIT Data Team is actively working to resolve this issue. We will post updates here as recovery progresses.

Between 8:00 AM PST and 10:18 AM PST on Wednesday, February 26, 2025, we experienced an operational issue with operating ledger data in Jaspersoft and GRS. The issue has been resolved and all UIT Data Team services are operating normally.

21st February 2025

Qualtrics Qualtrics - Account Creation Issue - Unable to Create New Accounts

We are currently experiencing an issue with Qualtrics where new accounts cannot be created. Our team is actively working with the vendor to resolve this issue as quickly as possible.

Impact: Users are unable to create new Qualtrics accounts at this time. Existing accounts and other functionalities of Qualtrics remain unaffected.

Current Status: Our team is investigating the root cause and collaborating with the vendor to implement a fix. We will provide updates as soon as more information becomes available.

Next Steps: We will continue to monitor the situation and provide updates through our service status page. We apologize for any inconvenience this may cause and appreciate your patience as we work to resolve this issue.

For further assistance, please contact the Service Desk.

15th February 2025

Banner Banner Maintenance - Saturday, February 15th, 5 AM - 5 PM

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, November 9, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help.