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Stickied Incidents

22nd September 2024

Adobe Creative Cloud Adobe - Contract Expiration Notifications

Adobe users may receive a system notification related to the Adobe contract expirations. These notifications can be ignored for now—your Adobe services should continue to function as expected without any disruptions. The Adobe Enterprise License Agreement renewal process is almost finalized, and we’re currently awaiting final approval from Adobe’s Legal team. When this is complete, your license expiration date will be updated automatically,

Past Incidents

25th September 2024

CORE Reporting Reporting operational issue - CORE, Jaspersoft, and GRS impacted 2024-09-25

At 9:50 AM PDT on Wednesday, September 25, 2024 we became aware of an issue affecting GRS, Jaspersoft, and some CORE reports.

Operating Ledger data in CORE, Jaspersoft, and GRS has not been refreshed yet today, and does not include transactions from yesterday (Tuesday).

Our UIT Data Team is responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please submit a support request to the UIT Data Team at https://beav.es/datahelp.

Between 9:50 AM and 2:37 PM PDT, OSU customers experienced out-of-date Operating Ledger data in CORE, GRS, and Jaspersoft. We can confirm that all data issues have been resolved, and all UIT Data Team services are operating normally.

We can confirm the recovery of CORE reports affected by this issue. We are continuing to work towards full recovery for Jaspersoft and GRS.

Operating Ledger data is still being refreshed.

We are in the process of refreshing the Operating Ledger data.

22nd September 2024

Adobe Creative Cloud Adobe - Contract Expiration Notifications

Adobe users may receive a system notification related to the Adobe contract expirations. These notifications can be ignored for now—your Adobe services should continue to function as expected without any disruptions. The Adobe Enterprise License Agreement renewal process is almost finalized, and we’re currently awaiting final approval from Adobe’s Legal team. When this is complete, your license expiration date will be updated automatically,

27th July 2024

Banner Banner Maintenance, Saturday July 27th 5am to 5pm

University Information and Technology will be applying necessary quarterly upgrades to Banner on Saturday, July 27, between 5 am and 5 pm. Banner and many related administrative OSU systems will be unavailable or have limited functionality during this window. If you have any questions or concerns regarding this maintenance, please contact the Service Desk at beav.es/help.

The list of affected services includes:

Academic Catalog (CAT) AWA Banner Banner Self-Service (Online Services) Banner Workflow BeaverHub Benny Hire Benny Buy Canvas (Some administrative functions not available) Clean Address Curriculum Inventory Management (CIM) Degree Works (MyDegrees) EvalS FormFusion MyOregonState (some links will be unavailable) OSU Mobile (some data will be unavailable) Schedule of Classes (New Scheduler) TouchNet (will accept payments, however, payments will not be posted until Banner returns to service) Applications that use API calls to obtain data from Banner will be unable to retrieve data during maintenance.