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OnBase viewer operational issue - documents unavailable in CORE/GRS document viewer 2024-05-29 Wednesday 29th May 2024 08:09:00

The OnBase document viewer in CORE and GRS is having an operational issue and is not serving documents.

UIT team members are responding to this incident and will post updates here as recovery progresses.

If you have questions about this incident, please contact Decision Support at https://beav.es/datahelp.

Between 7:34 AM PDT and 8:32 AM PDT on Wednesday, May 29, 2024 we experienced an operational issue with OnBase and the OnBase document viewer in CORE and GRS. The issues have been resolved and the services are operating normally.

Posted 4 months ago

The issues with OnBase and the CORE/GRS document viewer are resolved. We will continue to monitor the services for a while to make sure everything is working as expected and to ensure that the issues do not recur.

Posted 4 months ago

We are also aware that OnBase itself may be unavailable.

Posted 4 months ago